bonjaek2025
None · October 20256/10
I had to reserve two rooms since I travelled with my wife and 2 children.
This property only has one room type which allows four people to stay in the same room, that is double bed deluxe. But since t...I had to reserve two rooms since I travelled with my wife and 2 children.
This property only has one room type which allows four people to stay in the same room, that is double bed deluxe. But since they have very limited room, I had to reserve two rooms instead. Few weeks before I travel, I requested to the hotel to arrange the rooms close to each other. But they said they will try their best to arrange as my request but can’t guarantee because it is totally upon availability during check in time. I understand this because it does make sense. Obviously, I can’t ask someone staying in the room to move to the other room for my convenience.
But the problem was during my stay.
Even I’m currently a globalist member, I was informed by email a week ago that I will not be able to get any room upgrades during my stay due to high room occupancy. 2 of my 4 night stay was weekend with public holidays in Sydney, it was obvious that the rooms were totally full. And this property has a policy that midstay upgrades are not available.
As then, I do understand that midstay upgrade of the room is not available during the stay. I respect the hotel’s policy. However, I requested several times during my stay to move my rooms close to each other when it is possible. On my third day of stay, I saw the staff preparing for rollaway bed right across my room, for new guest coming in. It was the same room type as my other room which I request to move, so it will be closer to me for my family to move conveniently. It seemed like hotel staffs were not even considering my requests for closer rooms when it becomes available. As being a globalist member of World of Hyatt several years, I was never been treated like this before in any other properties around the world.
Oh yah. I was not even informed about breakfast and hotel facilities during the check in process, so I had to ask them in the reception desk.
Perfect location, perfect facilities, great food, but not good at all to treat guests who has loyalty to their program.Show More
