Park Plaza London Riverbank
18 Albert Embankment, London
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Good
12258 reviews
8.1
Riverfront Location and Convenient Access
Situated on the south side of the River Thames, Park Plaza London Riverbank offers easy access to iconic London landmarks such as the London Eye and Houses of Parliament. With the London Underground just 650 metres away, exploring the city is a breeze.
Wellness Facilities and Fitness Center
Unwind after a day of sightseeing in the hotel's fitness centre, complete with TechnoGym equipment, free weights, and a relaxing sauna and steam room. Guests can also take a dip in the indoor pool for a refreshing break.
Luxurious Rooms with Stunning Views
Each air-conditioned room at Park Plaza London Riverbank boasts modern amenities including flat-screen TVs, EU/US power sockets, and minibars. Upgrade to a room with a view of the River Thames and London skyline for an unforgettable stay.
Ready to experience the perfect blend of comfort and convenience? Book your stay at Park Plaza London Riverbank now!
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Popular Amenities
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Air conditioning
Swimming pool
Luggage storage
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1 Room, 2 Travellers
Guest Reviews
Overall
8.1(12258)4/10 Poor customer care of a hotel that has really gone downhill.
First note is I am writing this review on the first night of my stay, on the second floor at 12am as I cannot sleep due to the noise surrounding me. Over the last ten years, I don’t have enough fingers and toes to count the amount of times I’ve stayed at the Park plaza Riverbank, and it’s safe to say that each stay is worse than the last. The hotel staff used to be very caring about making your stay comfortable, and there was something personal about staying here. That is none existent anymore.
I choose to stay in this hotel every time I visit London (which I won’t be any more). Throughout a year it is a lot of times. This morning (Monday) I checked into my room which I had booked from the previous night (Sunday) but was unable to travel down due to train strikes (same thing has happened in my last 3 visits over the last 3 months).
In order to try and save any hassle when I check in, I email and telephone hotel reception in advance to explain my situation, in order to keep my room and my reservation not being cancelled. The last 3 times I have checked in, I have been given poor rooms for somebody who is staying for 5 nights at a time:
January - room 128 right next to lifts, gym and restaurant. Request to move
February- booked a twin room and get a double. Request to move
Today- given a disability room without even being asked if it’s okay by the person checking me in. Request to move and given a room by the plant room, above the restaurant and just above street level. Which I am stuck in till tomorrow.
I have always went back to reception and requested to move rooms and today I was given room 235 which I am in now. When asked again if I can have a higher room I was told ‘it’s the morning sir, we are full’ to which I completely understand, but the hotel was notified of my arrival time and no room was clearly kept for me.
I stay for 5 nights at a time, I can put up with certain rooms for one night but when I am staying for a long period of time on my own for business, it is unacceptable. I don’t feel I am looked after during my stays anymore.
Also, for anybody visiting with a premium membership status for Radisson hotels, don’t get your hopes up as it’s absolutely useless here and the complimentary room upgrade to the next status is never filled.
I must note the spa and gym facilities are brilliant and the breakfast is too. Same for the location which is why this review has just got a 2/5.
418callumoMar 18, 2025
10/10 Exceptional Service and an Unforgettable Stay! Thank You, Taras!
Our stay at this hotel exceeded all expectations! From the very beginning, we felt truly welcome. The hotel has a lovely atmosphere, the rooms are very clean and comfortable, and everything is thoughtfully arranged for guests' convenience.
But the greatest asset of this place is its staff, particularly at the reception desk. We want to express our immense personal gratitude to Taras! Taras is the epitome of professionalism, attentiveness, and genuine hospitality. He didn't just perform his duties; he genuinely went above and beyond to make our stay as pleasant and carefree as possible. Any question or request was handled quickly, efficiently, and always with a smile.
His positive attitude and willingness to help in any situation made our stay truly special and unforgettable. You could really feel that he genuinely cares about guests' satisfaction.
We wholeheartedly recommend this hotel to anyone looking not only for comfort but also for outstanding service with a personal touch.
MaximApr 23, 2025
3/10 Stay At Other Park Plazas This is Not as good as Victoria or Westminster Bridge
Breakfast lounge on the 11th floor was amazing and great staff and views
GrahamApr 13, 2025
10/10 Excellent and welcoming venue with a fab foyer playlist!
The Park Plaza Hotel even though large was incredibly welcoming for a single woman (widow) who was staying alone and the Concierge Alex and Josh were absolute gentleman and very happy to help ensure the smallest detail was perfect and Isabela was incredibly kind and made the Spa so relaxing and enjoyable. I was invited to the Lexis Nexis Award Ceremony and it was beautifully run & again the staff were excellent & were very patient as the guests were reluctant to leave the dance floor. I would absolutely recommend for future events & would love to come again!
L6264LWjanekMar 14, 2025
5/10 Comfortable but very basic
The staff were friendly and helpful. Our room was ok but not what I would expect for superior. When booking it said coffee maker but we were met with a basic kettle and basic coffee. Again not expected from such a high standard hotel. Our tv wasn’t working on arrival but it was sorted quickly once reported. This was an unnecessary interruption when we wanted to rest. We also going shards of glass on the bathroom floor. It was however a comfortable stay.
JodyApr 14, 2025
10/10 Trip to London
The hotel is convenient to many of the historic sites you want to see. I was able to walk to Big Ben, Buckingham Palace, Westminster Abbey, the London Eye and was only a short cab ride from the West End.
When I got to reception on my first day, I was greeted by Madhu and he made checking in seamless. The views from the rooms and executive lounge are amazing. The breakfast could have used a bit more variety but overall I would definitely stay again.
mrsholleymarshMar 18, 2025
10/10 Amazing view, staff, and concierge!
This was the first time my wife and I stayed in a nice hotel (we usually get premium inns). The view was stunning and the bed was wonderful. It literally took our breath away. To add, it was also our marriage anniversary and Joe, the Concierge, took amazing care of us! It's not easy travelling with a baby but Joe and the team made sure all our needs were met. Huge thanks to Joe and the team at reception 🙂!
chuckmB6131LWMar 13, 2025
9/10 Superb
Great location, paid the extra for a river view room, well worth it. Stayed 4 nights, could have been more - so much to see and do in the area and transport links very good. Very helpful and friendly staff.
BarryApr 21, 2025
7/10 I could have sat and looked out of the window all day! A river view room is the best option.
The view from the bedroom river view 6th floor was spectacular. A view of the Houses of Parliament.
ClaireApr 16, 2025
9/10 Excellent stay! Would revisit outside of work!
The location was excellent. The hotel itself was excellent in appearance and very clean. The staff were super helpful and polite. The food was excellent! Very quick and fresh.
MartinApr 24, 2025
8/10 I would recommend this hotel to others and stay here again when visiting London.
All of the staff in the hotel were super helpful and pleasant from the moment you enter the hotel. Everyone said hello and reception were helpful.
The waiting staff in the restaurant were also super pleasant and polite. And the pool staff too.
The hotel is in an excellent location too
Lee-annApr 22, 2025
7/10 Good but a bit disappointed for a Plaza
The facilities and staff were great.
FrancoiseApr 16, 2025
1/10 Bad
KaylieApr 22, 2025
8/10 Good modern hotel in convenient location near the river
Room was clean and comfortable, staff were helpful
LynnApr 17, 2025
7/10 Easter in London
Very dark in the lifts and not very big.The hotel was very busy so had to wait for breakfast and the lifts.No windows to open in the room.Didnot fill tea and milk up in the room.Staff at reception friendly the guy outside the door was very friendly and helpful.
JulieApr 21, 2025
10/10 Exceptional
This hotel was amazing. It exceeded my expectations. It was very luxurious. The staff was very friendly. The hotel smelled awesome upon entering. Even the floor I stayed on the scent was great. I absolutely loved the 24 hour room service. I will definitely stay here again going forward
ZmaliApr 15, 2025
9/10 Nice hotel with good view to the revier and other attractions
The hotel provided a remarkably comfortable stay. Although there were no restaurants or coffee shops directly adjacent to the hotel, its proximity to the London Eye and other attractions ensured a convenient and enjoyable experience.
EssaApr 16, 2025
6/10 Okay for one night
Room was average and not as clean as usual experience. Best feature was the shower which was great, powerful and hot. Gym is good and location is pretty good for restaurants, pubs and shops. This stay was good value too. Although it's a big hotel, it's reasonably quiet.
dchotspurMar 13, 2025
5/10 Great location, good price but very dirty
The location and the facilities are in good nick but the pool is too small, the gym is useless and it’s soo dirty
MuhiApr 21, 2025
10/10 Fabulous luxury
So accommodating, we were upgraded to the executive lounge and our stay there was outstanding, the relaxed aroma throughout the hotel was uplifting. Fabulous view of the Thames and parliament building. We just loved it.
HelenApr 22, 2025
6/10 It was acceptable
Didn’t think the reception staff gave enough information on what was available or where things where
The room was very small and the mattress was quite old IMO you rolled together 🤦♀️
Breakfast was ok but cold
AndrewApr 13, 2025
8/10 They update my stay + we found a phone and we have returned to the facility stuff members. However, the stay was great o
It was a nice experience as we have been relaxed in the spa and sleeping was great as well the food
AmmarApr 13, 2025
8/10 Very good
LiamApr 22, 2025
9/10 Great HQ for short London visit
Most wonderful view over Thames and Parliament from our room - we upgraded to a suite.
AndrewApr 15, 2025
8/10 Good location and outlook.
Great view over the Thames.
SandraApr 19, 2025
9/10 I felt very comfortable and safe. The staff was ver helpful in directing me to where I wanted to go. They were very frie
Very clean and comfortable.
AlanaApr 21, 2025
9/10 I am happy with the facilities
I was on the 12th floor but had some trouble finding my room initially because apparently there are 2 separate sides with different elevators
RonaldApr 15, 2025
7/10 Comfortable and relaxing stay
Very courteous staff, good facilities, excellent location, spacious and clean room, quick room service
IrfanApr 14, 2025
5/10 Passable
Na
MartinApr 17, 2025
10/10 Staff were very welcoming breakfast was very good the room very clean very big and we will stay again
Very spacious, nice and clean good value for the money
RobertApr 18, 2025
9/10 Superb
The Room was very nice comfortable spacious clean
StevenApr 21, 2025
8/10 Staff are fabulous - they really make the place
Location
JoannaApr 16, 2025
3/10 An ok stay
Staff are helpful and polite. The room was not the cleanest and the sofa bed was not ready and without a sheet.
SusanApr 16, 2025
8/10 Very good
Fantastic service
Good location
Great for kids
Lovely breakfast but quite pricey
Good pool and spa facilities
CarrieApr 15, 2025
7/10 Good
Room/view
HollyApr 16, 2025
10/10 Amazing stay - hotel really accommodating and went above and beyond to make our stay great - thank you!
LucindaApr 22, 2025
8/10 top stay would definitely revisit
great location, great staff. excellent restaurant
KathyApr 22, 2025
8/10 Lovely location
Great location. Room upgrade appreciated. Friendly waiter.
Shower a bit tired
WilliamApr 16, 2025
8/10 Great convenient area to stay in London
Excellent location
Friendly staff
Lovely breakfast
PieterApr 21, 2025
10/10 Very enjoyable
The breakfast was excellent. Lots of choice in every respect.
MarianApr 21, 2025
10/10 Beautiful stay, partner and I are happy
Was upgraded to a beautiful place
AkuaApr 20, 2025
10/10 Would definitely stay again
All mod cons
Staff very polite
JeremyApr 23, 2025
10/10 Excellent place, been here twice
Excellent 👌
ShabellahApr 23, 2025
10/10 Welcoming, clean, great location
Clean happy friendly staff
AnthonyApr 18, 2025
8/10 Great stay and brilliant staff
Drinks and food very very expensive
StephenApr 13, 2025
8/10 Great place for a short stay
Quiet room, bed super comfortable.
AndyApr 21, 2025
10/10 Perfect luxury comfort
Excellent room big bed lovely breakfast
SophieApr 18, 2025
9/10 Superb
balcony, room size
H.erçağApr 24, 2025
10/10 Great customer service
DarrellApr 17, 2025
10/10 Above and beyond
HoylandApr 17, 2025
10/10 Exceptional
HilaryApr 24, 2025
10/10 Exceptional
EdmundApr 23, 2025
10/10 Exceptional
LeeApr 23, 2025
10/10 Exceptional
KyleApr 22, 2025
10/10 Exceptional
KennyApr 22, 2025
10/10 Exceptional
ConorApr 22, 2025
10/10 Exceptional
ShaheenApr 22, 2025
10/10 Exceptional
JamesApr 20, 2025
10/10 Exceptional
MirandaApr 20, 2025
10/10 Exceptional
DanielApr 20, 2025
10/10 Exceptional
MeryApr 19, 2025
10/10 Exceptional
SeanApr 19, 2025
10/10 Exceptional
NuritApr 18, 2025
10/10 Exceptional
IvanaApr 18, 2025
10/10 Exceptional
CarlApr 18, 2025
10/10 Exceptional
AromeApr 18, 2025
10/10 Exceptional
SamApr 17, 2025
10/10 Exceptional
DanaishApr 16, 2025
10/10 Exceptional
MuhammedApr 15, 2025
10/10 Exceptional
ShardeaApr 15, 2025
10/10 Exceptional
StevenApr 14, 2025
10/10 Exceptional
Ann-marieApr 13, 2025
10/10 Exceptional
BryanApr 13, 2025
10/10 Exceptional
AshApr 13, 2025
10/10 Exceptional
JanetApr 13, 2025
8/10 Very good
PrestonApr 24, 2025
8/10 Very good
MichaelApr 23, 2025
8/10 Very good
GelencsérApr 23, 2025
8/10 Very good
JimenaApr 23, 2025
8/10 Very good
JonathanApr 23, 2025
8/10 Very good
WilliamApr 20, 2025
8/10 Very good
KevinApr 20, 2025
8/10 Very good
SimranApr 17, 2025
8/10 Very good
JamesApr 13, 2025
8/10 Very good
ByronApr 13, 2025
6/10 Pleasant
HilaryApr 16, 2025
6/10 Pleasant
EthanApr 14, 2025
9/10 Superb
RichardApr 24, 2025
9/10 Superb
ShivanthanApr 22, 2025
9/10 Superb
TraversApr 21, 2025
9/10 Superb
NicolaeApr 21, 2025
9/10 Superb
KarenApr 21, 2025
9/10 Superb
KatazborkaApr 16, 2025
9/10 Superb
GeorgiaApr 16, 2025
9/10 Superb
NickApr 14, 2025
9/10 Superb
JudithApr 12, 2025
7/10 Good
FayApr 24, 2025
7/10 Good
MisseyApr 23, 2025
7/10 Good
AminaApr 22, 2025
7/10 Good
SuchitraApr 17, 2025
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Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Sauna
Non-smoking throughout
Concierge service
Wheelchair accessible
Heated pool
Evening entertainment
Lower bathroom sink
Emergency cord in bathroom
Fruits
Pet bowls
Pet basket
Auditory guidance
Cashless payment available
Fire extinguishers
First aid kit available
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
CCTV outside property
24-hour security
Security alarm
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
Swimming nearby
Vegetarian menu options available
Bulk dispenser for toiletries
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.