Park Plaza Victoria London
239 Vauxhall Bridge Road, London
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Good
4470 reviews
8.2
Luxurious Accommodations
Park Plaza Victoria Hotel offers modern bedrooms with air conditioning, flat-screen TVs, and complimentary WiFi. Relax in comfort and style during your stay.
Dining Experience
Indulge in the vibrant TOZI Italian restaurant and bar, serving Venetian cicchetti and classic cocktails. The Lounge Bar also offers a variety of drinks, snacks, and coffees for you to enjoy.
Leisure Facilities
Unwind at the Park Plaza Leisure Club with a sauna, steam room, and a fully equipped gym available for guests. Stay active and rejuvenated throughout your visit.
Experience the perfect blend of comfort, convenience, and luxury at Park Plaza Victoria Hotel. Book now for an unforgettable stay!
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Popular Amenities
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Air conditioning
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1 Room, 2 Travellers
Guest Reviews
Overall
8.2(4470)4/10 "Check In" ruined the start of our family break.
Was visiting Victoria to see Hamilton the musical with my family.
Main issue:
Booked a 2 bedroom apartment with a "guaranteed" early check in of 12pm which cost an additional £60, but thought this would be perfect so we could settle in before our musical at 2pm.
We arrived at 12pm exactly and was told by reception the room was not ready. When mentioning the early check in I was told "It's not a guarantee" but they will try and prioritise the room and they have no other rooms to put us in.
We sat in the bar area unsure how long we'd be waiting and purchased drink and food for our children. We asked again and was told something along the lines of hopefully by 1pm.
1pm comes by and no one approaches us so we went to them and was told still it's not ready, my Wife then mentioned cancelling the early check in and suddenly a room is found for us, when mentioning still wanting a refund(after back and forth!) we was offered £10. Unhappy with this eventually mentioned we'd like the full early check in back because by this point it was not. The gentleman said he will talk to his manager and get back to us later.
After returning from our musical a staff member approached us and told us they will be refunding the full payment and we should receive it within a week.
Over a week later and still haven't received it as yet, chased today and was told that we need to wait for their auditor to release the funds as they all get released on the same date. I'll update when received.
The room:
As mentioned 2 bedroom apartment. Decent for what we wanted, kitchen area, plenty of room and clean. Bathroom had a full bath, in bath shower and also a separate shower cubicle.
Room itself is a bit dated, scratches on the floor, wood panelling looking old but we're not too bothered by that kind of thing.
Our room was right by the lifts like just outside our door so there was a bit of noise, again doesn't bother me too much but might bother others.
It had a huge balcony as it was on the roof that looked to have a seating area but sadly you couldn't access the outside at all which was a shame.
Downstairs bar:
Excellent staff, felt well looked after whilst I had a chill in the evening.
burchelldMar 6, 2025
4/10 Great location, but poor service!
At first, I was very excited about this hotel. The location was perfect, especially for visiting nearby musicals, and the room was fine. However, things took a shocking turn on the third day.
I had purchased an item from Dior and left the bag with the box inside on my suitcase in the room. When I returned, I found the bag outside my door, only to discover that the housekeeping staff had used it to dispose of trash from the room and bathroom. I immediately reported this to the reception, where the staff seemed genuinely shocked. The manager took the bag to "resolve" the issue, then later returned it to me, claiming it had been cleaned. Given what had been inside moments before, I was absolutely appalled.
Despite multiple apologies and an offer for a complimentary breakfast, the situation was far from resolved. I made it clear that a real solution would have been replacing the box, which I ultimately had to do myself at Dior.
If you’re staying here, do it for the location, but don’t expect great service!
444ankielMar 5, 2025
9/10 Very comfortable, accommodating, modern location near Victoria Station
The hotel is very convenient to Victoria station, near a lot of outdoor food stands, and services a big business population.
The room was large, the bathroom had ample toiletry storage space, and the shower was luxurious and large. The bed was huge and very comfortable. Staff was friendly and accommodating and it was easy to get to the underground or hop into an uber or taxi. There are plenty of restaurants within walking distance and you can easily get to Buckingham Palace, Piccadilly Circus, or Westminster within a 15-30 minute walk. It was a great hotel near my work location and my family was able to easily visit the attractions while I worked so the location was convenient for all.
LaurieApr 12, 2025
8/10 Great location
Very good location, it’s on the same road as Wicked you can see Victoria train station as you walk out the front of the hotel.
Very clean room, it was spotless and the bed was very comfortable.
Bathroom was nice and spacious.
Very good TV choices you can buy new films at a price as well as normal tv.
SamanthaApr 10, 2025
10/10 This has everything you want from a hotel room
This hotel has absolutely everything you want from a hotel. Efficient, friendly, clean, very comfortable bed, sound proofing, all the plug sockets in the right place, coffee/tea station with plugs, air con works, control panels for all lights and curtains etc right next to the bed, spacious desk, excellent shower with clear controls, soft dressing gowns, lovely Espa products, space to put own items in the bathroom, etc, etc. it’s as if the designers asked travellers what they wanted and made it! Seems obvious, but most hotels don’t provide all this.
DuncanApr 18, 2025
2/10 Would not recommend lack of customer care
This property is advertised as pet friendly and without stating associated costs. When I called to confirm that it was pet friendly for my cat who’s recovering from an op they then said it would be an extra £50 a night. The lady had no interest nor care, as a cat who sleeps and stays in his purpose made travel carrier would not even soil the room like a dog. Furthermore even 5 star hotels don’t charge £50 for a pet nevermind a mid 4 star. I opted to cancel
ArianaApr 20, 2025
8/10 comfortable
room was lovely, location was great just down the road from the Apollo theatre and within walking distance of the tube/coach station. The staff were really friendly and welcoming.
BeckiApr 3, 2025
5/10 Passable
Check in staff were lovely and helpful.
ESPA toiletries.
Quick check in and good location.
SusannahApr 15, 2025
8/10 A good place to stay, clean and near public transportation.
The breakfast was exceptionally good with plenty of choices and also fresh and delicious.
SwlApr 2, 2025
8/10 Looking forward to our next stay
We enjoyed a very comfortable 3-day visit, staying at the Park Plaza Victoria. Great location, lots of dining choices nearby, a short walk to Victoria underground which is a great station to get about from. Comfortable beds, nice bed linen, room on the 4th floor was very quiet, away from road noise. decent number of lifts, good sized lounge and bar.
KimberleyApr 17, 2025
8/10 A very pleasant stay in a convenient location
The location of the hotel is perfect. Right next to Victoria Station offering plenty of opportunities for travelling and moving around in London. The breakfast in the morning was of very good standards. The staff at the reception is very friendly and they helped us with everything we asked.
NikolasApr 15, 2025
10/10 Amazing!
I told them that it was my husbands birthday and they decorated both rooms, gave us a slice of cake and a birthday card with a complimentary drink. All three of my children were given free drinks too from the bar with their welcome packs. The kids play room on level 1 was brilliant. Absolutely, loved our stay and the hotel would definitely come again.
SatApr 20, 2025
10/10 Troy is your go to Person from the events team if you need anything done!
We are currently holding an event at this hotel and I would like to have a huge "Shout-Out" to Troy from the events team who has been both charming and super efficient in supporting us with the logistics and planning! Her team is quite amazing and nothing is a problem - well done Team Troy!!
hipskier2017Feb 26, 2025
4/10 OK but needs a really good clean!
The location for what we are doing was great.
Easy access and check in.
We did not have breakfast.
AlistairApr 20, 2025
10/10 Worth the stay due to quality, staffing and location
The buffet breakfast was exceptional. The quality of food as well as the variety of items surpassed any buffet I have had in a long time. We have stayed at many hotels and VRBO's and this stay was exceptional. The staff went out of their way to provide a positive stay for us. We will return.
PatriciaApr 15, 2025
10/10 Great location, in London.
Great location, staff are friendly and helpful. Receptionist Oksana very good at communicating with guests. Room are clean and well presented. Breakfast is a must at this hotel. Victoria Station area is great place as it is very easy to travel to all parts of London and Heathrow airport.
graemebX9611XIMar 20, 2025
9/10 Pleasant stay
Clean, comfortable and the location was excellent for us.
Staff in reception were quick and efficient.
Shower was good.
AdeleApr 5, 2025
10/10 What a fantastic hotel.
We loved everything about it. What a fantastic hotel.
Everyone was so helpful and friendly. It was better than what we were expecting.
LaraineApr 20, 2025
10/10 Everything what you are expecting from the 4 star it has
One of the few hotels lately which reflects number of stars .
Good location good breakfast . Nice appearance
MargaritaApr 21, 2025
7/10 Okay but could be better.
Small but decent leisure facilities
UmejeiApr 23, 2025
10/10 Excellent hotel , staff friendly and helpful
Lovely hotel , ideally situated for sight seeing and the theatre , staff friendly and helpful
SusanApr 13, 2025
10/10 Exceptional
The staff were so lovely all very polite and helpful the hotel itself was very clean and tidy and very spacious.
SleithApr 24, 2025
8/10 Perfect hotel for work stay around Victoria station
Pretty perfect as usual for Park Plaza in Victoria
KevinApr 13, 2025
9/10 Comfortable hotel in central location.
Our stay was comfortable , friendly staff, great location.
RabiaApr 14, 2025
9/10 great location and wonderful breakfast
great breakfasst and staff were very friendly..
CharlemagneApr 20, 2025
10/10 Great location for Gatwick Express
Lovely hotel
Fabulous breakfast
Helpful staff
NicholasApr 15, 2025
8/10 Location excellent for London Victoria station. Helpful and happy staff.
NickApr 17, 2025
10/10 Excellent facilities & location
Comfort cleanliness & staff
TracyApr 23, 2025
10/10 Staff were so friendly and made you feel welcome
Great location
EretiApr 24, 2025
9/10 l'll back again
It was very nice
FahadApr 21, 2025
8/10 Reasonable
Verygood
RiaApr 23, 2025
10/10 Exceptional
WindemuthApr 24, 2025
10/10 Exceptional
DesmondApr 20, 2025
10/10 Exceptional
DavidApr 19, 2025
10/10 Exceptional
SharonApr 18, 2025
10/10 Exceptional
EmmaApr 17, 2025
8/10 Very good
DeniseApr 22, 2025
8/10 Very good
MartaApr 20, 2025
8/10 Very good
SamuelApr 19, 2025
8/10 Very good
ValApr 18, 2025
5/10 Passable
KevinApr 23, 2025
9/10 Superb
LisaApr 23, 2025
10/10 Excellent stay
Excellent hotel in a convenient location right next to the underground and railway station.
Automised lighting and curtain pull - always fun!
Very comfortable bed and a good breakfast.
All this at a very reasonable price.
Would recommend to families also.
theresarosebFeb 21, 2025
10/10 Happily stay again
Very modern hotel and well located from Victoria underground. Hotel were happy offering a bag drop service
StevenApr 10, 2025
7/10 Good
Staff very friendly. Great location
BrianApr 8, 2025
7/10 Good location, hotel room aging
Location is excellent
SteelandrewApr 7, 2025
10/10 A lovely stay, beds were super comfortable, staff were friendly and helpful. Will definitely be back.
The hotel was lovely, staff were friendly and helpful
TraceyApr 13, 2025
10/10 Modern, clean and great location
Polite and friendly staff. Excellent location for Victoria station / Underground surrounded by great bars and restaurants- plenty of choice.
ChrisApr 5, 2025
1/10 A group of 4 of us arrived on Saturday to check into our 2 rooms at 4 o’clock. Check in was at 3pm and yet on arrival we
Worst experience ever had at a hotel.
FayeApr 12, 2025
9/10 Lovely hotel in a great location.
The hotel was in a great location near Victoria station. It was welcoming, lovely and clean. The breakfast was amazing.
LucyApr 7, 2025
10/10 Marvelous experience
I liked the location of the hotel and the organization , room was clean and quite
It was an excellent experience
MostafaApr 6, 2025
10/10 Great hotel
Reception staff were very polite , location of property is excellent.
Room was very clean and comfortable
HassanApr 2, 2025
8/10 Welcoming, helpful, comfy beds and great location
Very helpful and friendly staff, spacious and clean hotel.
MarieApr 6, 2025
8/10 OK
Rooms need a long mirror for people who are getting ready to go to special occasions and better lighting
AlisonApr 10, 2025
10/10 Exceptional
First class hotel,great location,friendly helpful staff,
ColinApr 10, 2025
9/10 Superb
Excellent room, helpful staff and very good location.
AlisonApr 9, 2025
10/10 Exceptional
Amazing location, clean, great breakfast.
AgnieszkaApr 11, 2025
10/10 Exceptional
everything, hotel was excellent
SuzanneApr 2, 2025
10/10 Very close to Victoria Station
Price
SusanApr 1, 2025
8/10 Very good
Location works for us
MarkApr 10, 2025
1/10 Bad
AbdulrahmanApr 11, 2025
10/10 Exceptional
Ann-marieApr 15, 2025
10/10 Exceptional
LauraApr 14, 2025
10/10 Exceptional
SimonApr 13, 2025
10/10 Exceptional
UgurApr 12, 2025
10/10 Exceptional
EddenApr 8, 2025
10/10 Exceptional
AnitaApr 7, 2025
10/10 Exceptional
StephenApr 5, 2025
10/10 Exceptional
KonstantinApr 4, 2025
10/10 Exceptional
LaurieApr 2, 2025
8/10 Very good
ReneeApr 16, 2025
8/10 Very good
HuwApr 12, 2025
8/10 Very good
SimonApr 10, 2025
8/10 Very good
JanetApr 9, 2025
8/10 Very good
WarnerApr 8, 2025
8/10 Very good
AdamApr 6, 2025
10/10 Vary good
KathleenApr 5, 2025
8/10 Very good
SeanApr 4, 2025
6/10 Pleasant
ZeeshanApr 22, 2025
9/10 Superb
FabioApr 22, 2025
9/10 Superb
KimApr 21, 2025
9/10 Superb
AkinobuApr 20, 2025
9/10 Superb
SelcenApr 17, 2025
9/10 Superb
DanielApr 15, 2025
9/10 Superb
AnneApr 15, 2025
9/10 Superb
MarakiApr 13, 2025
9/10 Superb
ZiadApr 12, 2025
9/10 Superb
NicolaApr 11, 2025
9/10 Superb
IliasApr 8, 2025
9/10 Superb
WallApr 5, 2025
9/10 Superb
ErinApr 3, 2025
9/10 Superb
MetodiApr 2, 2025
9/10 Superb
MichelApr 1, 2025
9/10 Superb
NiaApr 1, 2025
7/10 Good
KarenApr 15, 2025
7/10 Good
KarenApr 15, 2025
7/10 Good
DougApr 9, 2025
7/10 Good
ClaireApr 4, 2025
7/10 Good
ConorApr 2, 2025
7/10 Good
JurisApr 1, 2025
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Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Sauna
Non-smoking throughout
Concierge service
Wheelchair accessible
Emergency cord in bathroom
Fruits
Pet bowls
Steam room
Pet basket
Cashless payment available
Fire extinguishers
First aid kit available
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
CCTV outside property
24-hour security
Security alarm
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Fitness facilities (surcharge)
Internet access
Wine release events
Reception hall
Vegetarian menu options available
Bulk dispenser for toiletries
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.