Hendradjaja
Couples · November 202510/10
Great team at Executive Lounge on 14-16 Nov 2025. Ryan, Bazil, Dhalia and 3-Power Puff Girl’s team (on duty 16-Nov) worked the hardest. Ryan as checkpoint, firm to remind guests with swimsuit attire ...Great team at Executive Lounge on 14-16 Nov 2025. Ryan, Bazil, Dhalia and 3-Power Puff Girl’s team (on duty 16-Nov) worked the hardest. Ryan as checkpoint, firm to remind guests with swimsuit attire to dress appropriately before entering executive lounge. Well done! The team serving non-stop with smiles made our experience so pleasant throughout.
We always feel home when we come back to Pullman Hilstreet. Not because the room is fantastic, or just because we get amenities delievered to our room, but more of the sincerity of staff while serving and interaction that creates warmth in hospitality business.
However, staff in the reception - Denise, although she did her job professionally, there is lack of sincerity. Or perhaps she could work on this other than just being professional. A couple of times we came, Denise was on reception duty. In our stays, we were always offered for lounge keys while waiting for our pick-up which we appreciated much. Sometimes we use it, other time not required. Today upon check out, Denise served us and offered a lounge access. We went out leaving our bags and return to hotel in the evening, we had a brief eyes exchange to indicate we are back and would appreciate a lounge card to wait. Denise was at the reception and looking blank and not responsive enough, EVEN AFTER I said to another staff : “Can we have lounge key to wait for our pick up.”
Another staff has to explain about Lounge Access and this is not my first time coming to Pullman Hillstreet. Denise could be more responsive and not just offered something with genuine intention. Yes, hotel is busy, but hospitality is more just being a professional staff. It is more of human touch. Perhaps hotel can strike a balance in training staff on the soft skill snd hard skill.
Other that that, we did have a pleasant stay because the rest of your team in executive lounge are absolute gem! They are really the ones keeping guests coming back for more.
Great team, amazingly well trained. Professional yet embodying human touch. Keep up this good work.Show More
