10/10 The hotel is truly amazing in terms of service. They have staff whose level of professionalism and kindness I haven’t seThe hotel is truly amazing in terms of service. They have staff whose level of professionalism and kindness I haven’t seen in any other hotel in London—or even across Europe. Their respectful attitude and excellent service really stood out.
As for cleanliness, the hotel is spotless, the room size is great, and the breakfast buffet is very good. If something isn’t available, you can simply ask the staff and they’ll get it for you.
The price is also very reasonable, especially compared to other hotels in London.
In terms of location, the bus and train stations are nearby. There’s also a street full of shops, halal and Arabic restaurants, and various stores and services all just a few minutes’ walk from the hotel. There’s even a large Tesco supermarket right next to it.
I definitely recommend this hotel to my friends and family, and from now on, every time I visit London, I’ll be staying at this hotel.
HawraaApr 19, 2025
6/10 I Know Better...By this time I know better. I travel quite a bit for business over many years. I know that you really shouldn't stay at a hotel that has a "free" breakfast because in most cases--not all--you're going to get a shabby, low brow bit of food that even if you're great aunt made it for you with love a year before her passing you still wouldn't eat.
I've been to 2 places in the world, the ex Genoa airport Sheraton and now this Residence Inn that have somehow found a way to make the scrambled eggs watery as swamp land. I was there when it came out of the kitchen at 6:30AM so it wasn't sitting there all morning. I've made scrambled eggs all my life and have never had them turn out as runny and vulgar as what I saw this morning. Oh, some people were still eating them, they'll eat anything I guess as long as it's "free".
I cannot understand where the water comes from? If you put milk in the eggs to extend them you still don't get that feeling of the runs.
Other than the breakfast the rooms were delightful.
HAPPYFTLAUDERDALEMar 25, 2025
4/10 Great location but you have to compromise on some comfortsGreat location near to Kensington High Street and the underground to get to many central locations.
JaimeApr 24, 2025
6/10 Fair in generalThe breakfast the location and the staff in breakfast area
GeorgiosApr 22, 2025
9/10 Excellent accommodation in a great location for west London. Easy access to good public transportVery good staff. Accommodating and friendly. Good sized room with comfortable bed and sofa. Walk in shower. Basic kitchen facilities. Generally a good location with short walks to bus routes. Large supermarket next door for provisions. Breakfast (included with our room) had an excellent choice of food and drink.
PeterMar 25, 2025
9/10 SuperbHelpful staff, good breakfast and gym, spacious rooms.
Anastasia was my contact for a business booking and she was fantastic.
ElenaApr 9, 2025
9/10 Perfect stay in Kensington with amazing breakfast.The room was really large. We stayed with 3 people (using the sofa bed) but the room was still large. The beds were really comfortable and the blankets were not too thick. Bathroom was also really clean and neat. Breakfast was exceptional, lots to choose from. Timing of checkout and breakfast were also really great. Location was superb, 10 minute walk from metro station and lots of bus stations nearby.
DannyMar 12, 2025
9/10 A good London hotel with small kitchensGood quality standard hotel rooms, with a small kitchen area. We didn't end up using the kitchen, but it looked serviceable for a small meal. The beds were comfortable and the staff friendly and helpful. Breakfast had a variety of options and was good quality. Overall, a good choice for a London hotel.
TonyApr 7, 2025
5/10 Overall a nice stay, just a little disappointed the room wasn’t like the photos.Friendly staff, very helpful
AmyApr 23, 2025
10/10 QUALITY SERVICE. FRIENDLY STAFF. GREAT LOCATION.If quality of service is a measure, this place is a treasure.
Front desk staff. Cleaning staff. And Roberto and his food & beverage people. They all are eager to serve and guide and lend a helping hand.
Morning breakfast is excellent! Outstanding choices in food all well prepared, and a staff that keeps everyone happy and everything clean.
Definitely recommend this hotel. It served us well.
tpmedia21Mar 24, 2025
10/10 Very enjoyable. The rooms are overall very good and fit for purpose.
. Good location, next to a 24/7 Tesco and a couple of minutes away from Earl Court
. Free breakfast is always a positive
MatthewMar 27, 2025
10/10 A homely stay and a great experienceI thoroughly enjoyed my stay at Residence Inn Kensington. Wanted to give a special mention to Roberto F&B Manager for being friendly and always going out his way to provide exceptional service throughout my 3-week stay here. Thank you to all the staff and managers who helped make my stay memorable. I will be staying here in the future again without any hesitation!
449lisisMar 25, 2025
7/10 Lovely hotel, nice view, good location for Kensington High Streer and the Design Museum - great breakfast and spacious rThere was a noisy aircon unit which ‘hummed’ even when turned off, this disturbed the whole first night stay for 1 of our party - gladly the staff saw to it being repaired ahead of the second night, and were very helpful in their approach.
PaulaMar 28, 2025
8/10 Nice location, close to tescoNice location and kitchen was well equipped
TankoApr 23, 2025
10/10 ExceptionalThe accommodation was so spacious it had two bathrooms for a family of 5 it was fantastic, and the location was great. 10 minute walk to nearest tube.
The breakfast was busy but we came at most popular time. We never had a problem getting a table there was qs but they moved fast
SuzieApr 20, 2025
10/10 Great stay, close to the city and coach stopVery nice stay, asked for extra pillows which was no problem at all. Staff extremely helpful and buffet breakfast better than most chains!
SamanthaApr 8, 2025
8/10 Great hotel and staffThe hotel itself was great. The staff were friendly and helpful. The free breakfast was a 1 star at best. Absolutely abhorrent. But it was free…so I guess how can I complain. But otherwise, great hotel and would stay again…but I would just walk to a nearby cafe and get breakfast.
rjohn78Mar 25, 2025
8/10 Good hotel, great breakfast.The breakfast was very high quality and diverse. The personnel was also always happy to help and friendly.
AndreiApr 21, 2025
10/10 GreatEnjoyed the place and it was in a very safe neighborhood. Close to bus stations and many restaurants and cafes are just a walk nearby. The staff were very friendly and helpful, Sara and Anastasia from the reception were very welcoming and friendly.
SaraApr 3, 2025
10/10 Splendid!The location is great, very accessible to bus and train stations. It is also very safe. Good for families with children. The breakfast is also really good with a variety of choices. Kudos to all the staff, especially to Roberto, F & B manager.
francisgT2666YRMar 25, 2025
9/10 Great value for moneyGood value for money
Next to Tesco
Walking distance to main museums (25-30 min)
Decent breakfast
Nice personel
AgataApr 21, 2025
6/10 I wasn’t happy about cleanest of the roomThe Hotel in general was good you got everything you need in the room and the location was ok too
SainabouApr 18, 2025
8/10 Quick getaway to LondonBreakfast was excellent , although kitchen was small, but a fully equipped and functional kitchen.
Close to underground metro station and bus stops.
LāsmaMar 16, 2025
10/10 We liked everything, stay, breakfast, staff (Safqat, Sneha, Divya, Roberto, Merwer, Saif, Yash and eWe liked everything, stay, breakfast, staff (Safqat, Sneha, Divya, Roberto, Merwer, Saif, Yash and everyone.
DineshApr 10, 2025
10/10 Loved itExcellently located , great friendly staff and a very good breakfast- would go back and would look for Renaissance Inns in other locations
AlisonMar 25, 2025
10/10 Great for a one night in London after a busy day of meetings.All of the staff were exceptionally friendly and helpful. Especially the manager in charge of breakfast. The room was great - spacious and very comfortable.
VictoriaApr 14, 2025
8/10 Decent value for money. Excellent breakfastBreakfast excellent. Small double bed noisy first thing in the morning. Bed would have been better positioned where settee was. No remote for tv
MalcolmMar 30, 2025
7/10 OK and convenient but expect better for price.Comfortable and convenient.
SarahMar 18, 2025
8/10 Very goodHotel room was very spacious & air/con was good
Great to have a fridge.
Breakfast was nice
VeronicaMar 17, 2025
8/10 Very goodLocation
Breakfast
Kitchen facilities
KimApr 11, 2025
10/10 ExceptionalFriendly atmosphere, staff all very helpful, ideal location, breakfast was fantastic, room was spacious even with sofa bed down
GlendinningApr 7, 2025
7/10 Decent property in an Excellent location.Close to everything and easily accessible by tube and bus.
AnandhaApr 6, 2025
10/10 ExceptionalCentrally located and easy to commute
SheebzMar 18, 2025
9/10 Overall we enjoyed the stay here. We definitely come back again here.The area is good, the staff were amazing and the room was excellent.
SonjaApr 4, 2025
10/10 This was absolutely the best hotel i stayed in. I loved the room with kitchen, you have everything you need in it. The sKitchen, spacious room, clean, lovely staff
EliškaMar 25, 2025
8/10 very goodgood people and staff like louise jackson , criz fernandes and biola were very helpful to me. thanks to them.
OnobuApr 15, 2025
10/10 ExceptionalExcellent service !!!!. Very clean and comfortable!!!Special thanks to Roberto, the breakfast buffet manager. Very friendly and kind.
ManuelMar 27, 2025
7/10 Reasonable but with some improvement it could ve great.Great location and helpful staff. Cleanness standards are not good.
BasemApr 5, 2025
9/10 SuperbFriendly and helpful staff.
JonathanApr 23, 2025
9/10 Great location, amazing stay and with a nice staff!the spacious room, clean , very quiet and very nice staff.
MargauxApr 11, 2025
6/10 PleasantLocation for our activity. Nice staff.
LouiseMar 16, 2025
10/10 ExceptionalFabulous staff . Breakfast was excellent . Brilliant location. Bus just outside the door .
MaryApr 7, 2025
9/10 Clean rooms , easy access to public transportationClean rooms
PuneetApr 13, 2025
9/10 Superb
TaheeraApr 22, 2025
9/10 Hotel to recommend, everything you need is within a 10 minute walk, shops, restaurants, metro, bus
TomislavApr 22, 2025
3/10 AlrightNothing
FareedahApr 21, 2025
9/10 A week stayBreakfast, laundry and next door to Tesco..
LauMar 13, 2025
6/10 Pleasant
BurakApr 24, 2025
7/10 GoodClean, nice breakfast, big room
AlonMar 18, 2025
10/10 Excellent valueBreakfast was excellent and the rooms comfortable and clean
MaryApr 3, 2025
2/10 Disappointing for a MarriottLocation
ReevesMar 29, 2025
10/10 ExceptionalThe cleanliness and breakfast
KateMar 22, 2025
10/10 ExceptionalIt was warm central good breakfast and service
CuschieriApr 23, 2025
8/10 Better cleaningUbication
LeeonardApr 12, 2025
10/10 Exceptional
ZainahApr 7, 2025
10/10 Exceptional
DenizApr 5, 2025
10/10 Exceptional
O'connellApr 2, 2025
10/10 Exceptional
EdgarsMar 31, 2025
10/10 Exceptional
MatthewMar 20, 2025
10/10 Exceptional
ByronMar 17, 2025
8/10 Very good
LukášApr 20, 2025
8/10 Very good
JulieApr 13, 2025
8/10 Very good
SophieApr 11, 2025
8/10 Very good
LauraApr 8, 2025
8/10 Very good
YeowApr 6, 2025
8/10 Very good
EvrenApr 5, 2025
8/10 Very good
SaraApr 4, 2025
8/10 Very good
AlaaApr 1, 2025
8/10 Very good
ShravanMar 26, 2025
8/10 Very good
MariamMar 24, 2025
8/10 Very good
AjdublinMar 18, 2025
8/10 Very good
HafdísMar 17, 2025
8/10 Very good
JimMar 16, 2025
8/10 Very good
AlexMar 13, 2025
8/10 Very good
ClareMar 12, 2025
5/10 Passable
VictorApr 21, 2025
9/10 Superb
ZulApr 22, 2025
9/10 Superb
NadiahApr 15, 2025
9/10 Superb
MariaApr 14, 2025
9/10 Superb
SheebzApr 13, 2025
9/10 Superb
MeshalApr 13, 2025
9/10 Superb
UnalApr 8, 2025
9/10 Superb
EsraApr 6, 2025
9/10 Superb
OzgurApr 3, 2025
9/10 Superb
MehrnamiApr 2, 2025
9/10 Superb
RajkumarApr 1, 2025
9/10 Superb
DieterApr 1, 2025
9/10 Superb
AntraMar 30, 2025
9/10 Superb
JackieMar 28, 2025
9/10 Superb
SamanthaMar 27, 2025
9/10 Superb
OlgaMar 24, 2025
9/10 Superb
BrijeshMar 21, 2025
9/10 Superb
OlgaMar 20, 2025
9/10 Superb
KieranMar 11, 2025
7/10 Good
HowardApr 6, 2025
3/10 Poor
GitikaApr 6, 2025
7/10 Good
HindreeenMar 27, 2025
7/10 Good
LouiseMar 24, 2025
7/10 Good
مروانMar 18, 2025