1/10 Disappointing and unhygienic — not worth the price or reputation.The revolving fine-dining restaurant upstairs was a standout — beautiful views of Kyoto as it slowly rotates. A unique feature and honestly the best part of the stay.
TsidisoApr 16, 2025
2/10 Will not come back and not worth money that I paid!Nothing
PavelMar 28, 2025
1/10 Complete rip off, don’t display prices and very misleading to guestsComplete rip off. First the charge for breakfast is €24 we were told to go upstairs as it was too packed and it would be the same. I had the omelette no fillings provided just plain egg and nothing was replenished like bacon or pancakes. Buffet dinner was €56 this was ok but overpriced not worth half the money and then came the laundry. I sent down a bag(that they provided) of small items and it cost €108 this is a disgrace and prices were not advertised. Aircon didn’t work in the room for the first 2 nights I finally had to call a member of staff up who then had to get maintenance up. Overall this was just unacceptable and I wouldn’t stay or recommend to stay here.
JeanetteMar 30, 2025
8/10 Everything was wonderful except for the slippery duvets. I would not stay again because of that.The hotel is lovely, staff were amazing throughout, location was great and parking was free and easy to get in and out of! Buffet for dinner or breakfast was large and very nice. The room size was plentiful and bathroom very nice. Thanks for the extra pillows for our comfort. It was also nice to have a window to open as we were both sick and the fresh air was good.
ChantelleMar 31, 2025
10/10 The perfect Kyoto hotel with everything you need.Well-appointed, spacious rooms. Just 5 minutes walk from Kyoto Station. The heated swimming pool is fantastic. Staff were helpful and friendly. Buffet breakfast had great variety. The perfect hotel for us! Reception staff member Samrat was particularly helpful.
ElizaApr 19, 2025
9/10 Amazing location and HotelThe rooms were lovely, clean and comfortable. We had breakfast included both days, the first day we ate at the top floor restaurant with set menu and revolving floor, this was a real treat and had amazing views with delicious food. The second morning we ate in the ground floor breakfast room and of all the hotels we stayed in on our trip, the Royal Rihga was the best, the most options and freshly cooked food, we would definitely stay here again. The hotel is so close to the main Kyoto station and the hotel runs a free shuttle bus to and from the station, it all runs very smoothly and to time.
BobbieApr 18, 2025
10/10 Absolutely perfect and would definitely choose to stay at this hotel again.The location was perfect, close to the station and walking distance to local mall. The room was perfect and was just the level of comfort we were looking for. We enjoyed the additional facilities available including the swimming pool and hot jacuzzi pool. The restaurants were superb, we tried the teppanyaki, KAZA and the revolving French restaurant.
TeresaMar 7, 2025
9/10 Generally a great stay!It’s an old hotel but the rooms and facilities are absolutely clean. The rooms are also pretty big and well-maintained!
The staff are also very friendly helpful, especially in helping me make reservations for restaurants around Kyoto!
It is around a 10 mins walk from Kyoto station, but they offer a shutter bus to the station which makes it convenient :)
KeithFeb 28, 2025
8/10 Mums on tour KyotoOur stay was comfortable, the rooms were large, clean and beds were comfortable.
Breakfast wasn't great and dinner was disappointing. We couldn't get a booking at any of the restaurants and the main dinner hall (only open for 90 minutes) was disappointing as it lacked non pork or vegetarian options.
The staff were great and couldn't fault the hotel overall. If I visited Kyoto again which I would love to do I wouldn't have issue staying here again. For what we paid it was a bargain.
HannahApr 10, 2025
10/10 Spacious, pretty, comfortableThe walk-in wardrobe was big enough to store our luggage and stuff. Toilet was separated with the bathroom, convenient. Bathroom was big, it has a big bathtub.
The room was big and comfortable. Wifi was good. Lighting was sufficient at night.
Two restaurants were providing breakfast, guests were welcome to choose either one.
Each floor has a small room to provide free water and ice.
Car-parking service was good, easy accessible to the carpark.
ConnieMar 4, 2025
10/10 ExceptionalA short walk from the Kyoto Train Station as well as the Aeon mall on one side, to wonderful foods and a huge temple ground to the other, this hotel had a wonderful location. The room was incredible, and the shower was one of the best ones I have ever used. In Kyoto is where we tried doing Japan’s rentable E-Bikes and they were so easy to use and made exploring the area so much better since the bikes did most of the work and you can see more as a passerby than the trains can
ChristianMar 29, 2025
10/10 10/10 would stay again!The hotel is absolutely gorgeous. The staff is impeccable. They are so kind and helpful. The beds are comfortable with all you need for a short stay. The pool and Jacuzzi were also fantastic. We had breakfast downstairs, which was delicious.
KimberlyMar 26, 2025
9/10 very good except for getting in and out of the pool
LindaApr 2, 2025
10/10 ExceptionalThis hotel was perfect and every standard was well met 5 star and very much stands up to the 5 stars every inch was perfect from the greeting staff at the main door to the room it's self was out of this world truly was the best hotel I have ever stayed in would definitely recommend and will be coming back when am next in Kyoto
And also the pool and sauna area was amazing
JayApr 3, 2025
7/10 Not value for money spent, considering the age of the building and inflexibility of the facilities.Well located, really good sized rooms, helpful staff.
BrettApr 1, 2025
9/10 Great hotel for familiesStayed here as a family of 4. Good size rooms and breakfast was decent. They have a shuttle which connects you with Kyoto station and you can get to most tourist attractions from there
OsamaApr 17, 2025
6/10 Decent .Clean and luxurious feel. Staff was very helpful and kind .
KhannaMar 5, 2025
5/10 PassableHotel did not have a welcoming feel. There is no lobby with any seating. Staff is perfunctory helpful at best. Breakfast was just ok and no variation over 5 mornings. Bed linens and pillows were acceptable but not great. It seems the hotel caters to tour groups and local groups using the meeting facilities.
GriesmerApr 14, 2025
7/10 Great location but needs abit of tlcThe location was brilliant. Just a few minutes walk to the station. Also close to restaurants and bars. We could walk to most tourist spots too-within an hour.
KatharineMar 29, 2025
5/10 Very disappointing
AnthonyMar 28, 2025
10/10 Exceptional Stay in KyotoHotel and the restaurants inside are top notch!!! Hotel is very close to the Kyoto central train station and just a few minutes ride away from all the attractions. We had the best experience in here as a family of three (with a 3.5 years old)
NilgünMar 20, 2025
7/10 Excellent facilities with a little extra costThe hotel is very nice and welcoming , the staff did a great job. It was a little odd to pay extra for onsen and gym facilities, even though it was stated like that in the reservation it is not common to do that in other countries.
JordiApr 6, 2025
8/10 The place is in a great location and the staff is very nice. I would recommend it to people visiting Kyoto on a $100 a nLocation & very cooperative staff. We also had a charger in our room to charge our phones
MuhammedMar 1, 2025
9/10 Very handy for station, with lovely roomsGreat location near train station, top of Kyoto breakfast room worth a visit. Good size swimming pool. Staff friendly and special thanks to travel consultant Yamaguchi for spending time with us to go over the cities highlights.
GavinMar 26, 2025
8/10 Recommend this hotel for cleanliness, close to station free shuttleBreakfast was good. Great to have free shuttle to station and back. Beds and pillows are hard. Revolving restaurant on the 14th floor. Fast check in. Aeon mall nearby.
YuriMar 15, 2025
9/10 Nice hotel with good loacationThe staff is very kind a helpful. Especiall a lady for counsel in frontdesk, sorry I don't know her name, when we got sick and need to go to hospital, she helped a lot! It is really very warm hearted of her!
HuiMar 10, 2025
10/10 Best hotel of my whole trip and one of the most affordable!So close to Kyoto station and with a shuttle bus as well!
Staff always so friendly and helpful.
Second time I have stayed at a Rihga Royal in Japan and will definitely stay at more in the future!
ReneeMar 12, 2025
7/10 Nice hotel, not far away from the train stationPool and excellent breakfast
DorisApr 20, 2025
8/10 Was surprised about having to pay for accommodation fees and still being charged for use of pool and exercise room.Close to Kyoto Station and shuttle services to and from there
RobinMar 22, 2025
10/10 Amazing stayThe hotel was great we ending up upgrading the room for about $100 more for the 5 days and it was a great choice . The room was huge and the shower was so nice with a rain shower and a speared tub.
DerkApr 2, 2025
10/10 Outstanding accommodations and kindest staff.Mrs. Yamaguchi is the best concierge we’ve experienced in our travels. Helpful, kind and extremely capable. Top drawer!
RichardApr 21, 2025
8/10 Great pool!We loved the pool. It's huge and was mostly empty, so we had it all to ourselves! The room was a good size for 3 people, and easy to reach from the train station - a 10 minute walk.
AlastairApr 22, 2025
8/10 Good location, clean and comfortable with good staffBreakfast good and well organised with choice of location
RawstorneApr 20, 2025
6/10 PleasantShuttle bus service to and from Kyoto Station
KarimMar 16, 2025
9/10 Holiday in Cherry BlossomEnjoyed the Onsen Spa and rooms were good size.
Location was good, hotel provided shuttle service to Kyoto station
NilmaApr 22, 2025
8/10 Staff number are very nice and helpful. The shuttle bus is very convenient for the trailer who has so many suitcases toThe room is quiet big.
NicoleFeb 21, 2025
10/10 A perfect choice for KyotoPerfect central location. Excellent restaurant and shuttle service. Comfy rooms and beds. Very easy commute to Osaka Airport.
SapoundjievaMar 27, 2025
9/10 SuperbEverything was great, the room was spacious, quiet and comfortable. The teams were very welcoming and helpful. We really enjoyed our stay.
CloeMar 19, 2025
9/10 SuperbExcellent experience.Staff was very effeciant and cooperative.Large rooms & Toilets.Very well managed hotel.Fantastic location.
DevangMar 30, 2025
8/10 Good locationGood loacation and shuttle bus to kyoto station
WidyaMar 19, 2025
8/10 Clean comfortable rooms . Staff brilliant.Restaurants were heavily booked as large tour groups at hotel .
TanyaApr 16, 2025
8/10 Very goodlocation
GerryApr 8, 2025
9/10 kytoto explorerexcellent space and breakfast
ChrisApr 24, 2025
8/10 Good locationLocation
Bar
PaulApr 19, 2025
10/10 ExceptionalBest service. Close to train station, shuttle service every 20 min.
StephenMar 11, 2025
10/10 ExcellentLovely location and clean room and facilities
InaulApr 24, 2025
1/10 BadNot vegetarian friendly, stuff who work at breakfast area unfriendly .
AlexeyApr 16, 2025
9/10 SuperbIt was clear, nice staff, good location.
SarahFeb 28, 2025
9/10 EnjoyableThe room was very large
DeborahApr 20, 2025
9/10 Good!Cleanliness
Friendly staff
Shuttle bus service
Self water service
CarolineFeb 28, 2025
10/10 Can’t wait to come back!Amazing location, staff were excellent!
BiancaMar 26, 2025
8/10 Very goodEasy check in, decent sized room for Japan standards.
AmandaMar 30, 2025
8/10 Very goodShuttle bus to Kyoto station very handy
GillianMar 20, 2025
9/10 Short tripThe helpfulness of staff
SandraFeb 27, 2025
6/10 Pleasant
IoanaMar 31, 2025
8/10 Very goodLovely suite bedroom area toi small
RobertFeb 16, 2025
10/10 Spacious Rooms and very polite staff
SachinMar 15, 2025
1/10 BadYou should have vegetarian food…
AlexeyApr 16, 2025
8/10 Good time in KyotoBooking
YingApr 16, 2025
4/10 Disappointing
MunirApr 16, 2025
10/10 Exceptional
MayurApr 24, 2025
10/10 Exceptional
DiApr 24, 2025
10/10 Exceptional
PaulApr 24, 2025
10/10 Exceptional
DiApr 23, 2025
10/10 Exceptional
AyeshaApr 19, 2025
4/10 Disappointing
MichaelFeb 16, 2025
10/10 Exceptional
BoApr 17, 2025
10/10 Exceptional
RicardoApr 15, 2025
8/10 Very good
EladApr 23, 2025
8/10 Very good
MughramApr 20, 2025
8/10 Very good
AbhaApr 20, 2025
8/10 Very good
BrookApr 20, 2025
8/10 Very good
JoshuaApr 16, 2025
8/10 Very good
RubiApr 5, 2025
8/10 Very good
PankajMar 30, 2025
8/10 Very good
SusanMar 30, 2025
5/10 Passable
CharlesApr 21, 2025
5/10 Passable
AlpeshApr 14, 2025
6/10 Pleasant
OrenApr 13, 2025
5/10 Passable
CarolynMar 14, 2025
9/10 Superb
JosephApr 24, 2025
9/10 Superb
RichardApr 17, 2025
9/10 Superb
TatjanaApr 17, 2025
9/10 Superb
JohnApr 12, 2025
9/10 Superb
AmmuApr 11, 2025
9/10 Superb
JasonApr 4, 2025
9/10 Superb
RonaldMar 31, 2025
9/10 Superb
LucaMar 25, 2025
9/10 Superb
Mei-jyunMar 23, 2025
9/10 Superb
ShlomitMar 12, 2025
9/10 Superb
MiljanMar 11, 2025
9/10 Superb
ChrisMar 2, 2025
7/10 Good
JacksonMar 5, 2025
1/10 Bad
IbraimovMar 29, 2025
10/10 Rihga Royal Hotel KyotoHotel Rihga Royal Kyoto review
We have just returned from Japan, the second part being an eight night stay at the Rihga Royal Hotel in Kyoto.
This is a big hotel about 10 mins stroll from Kyoto Station, so very handily placed for all those train journeys long and short!
Our room for three people was very clean, tidy and comfortable. With a large bathroom and separate toilet. We had two single beds and a third futon bed on the floor with extra futon mattresses tucked away if you wanted more than one to lie on. The Futon as with the two normal beds was very comfortable and added to the whole experience as the main room was a Japanese house style room similar to a Ryokan. This was a pleasant surprise for us but I'm not sure how many of their rooms are styled like this so you may need to ask specifically for this type of room if that is important to you.
There was a safe in the room.
Breakfast was buffet style downstairs. You could refill your plate / bowl as many times as you wanted. The food was the same choices everyday but there were so many different things you could choose from that you could easily stay there for a week and never eat the same thing twice. There was cooked food, fruit, yoghurt, vegetables, salad, cereal, pastries, omelette and much more. All of the food was very nice and I really would recommend including breakfast in your hotel stay.
We only ever had breakfast here so cannot comment on other meals as we were out and about every day.
If you want to eat elsewhere there is a large underground shopping mall called Porta directly underneath Kyoto Station about a ten minute stroll away. There was also a very nice Italian style restaurant called Daniel's Mondo down a side street on the right before you get to Kyoto station from the hotel.
The staff at the Rihga Royal were all so polite, friendly and helpful.
All in all we really enjoyed our stay here and would definitely recommend the hotel and stay here again ourselves.
Please see our other reviews on further aspects of our trip to Japan.
Steve7166Nov 28, 2024
10/10 Kyoto's PrideWhen in Kyoto, this can be a perfect choice. The rooms are huge, like Japan standards, real huge. My child had so much space to move around and play. The toiletries' are lovely with skincare etc. Location is so perfect, being pretty close to Kyoto station. Staff is generous. The hotel is huge so a lot of walking happens inside the hotel :D too . But thats ok.
To fill in water, you literally have to walk 200-300 steps or more if your room is far away like ours. They have a central water dispensing unit on every floor. Its better to buy water and keep in your room. Gym and swimming pool usage is chargeable at 1000 Yen for 2 hours. We were ok about it since we have to go the gym. So that price did not bother us at all.
the comfort of the room is next level. Beds are so soft and you wont feel like getting up.
Lovely place
shrutijha2002Nov 15, 2024
10/10 Great hotel that went the extra distance for usVery comfortable hotel with a shuttle from the Shinkansen entrance to the station. However, the station is also an easy walk. Excellent staff who were able to help with an unusual problem - my wife found her ring stuck by a swollen finger and the reception staff patiently removed the ring using an ingenious technique involving reducing the swelling with thread. Both of us a medical staff but this technique beat anything we could think of. Top call restaurants in the lower floors but a bit pricey for us. Thank you for an excellent stay.
G477OFandrewwOct 6, 2024
8/10 Don’t be put off by the exterior colour!Despite an odd choice of exterior colour, this large hotel provided a very comfortable 2 night stay. Good size room and some nice eco credentials with refillable water bottle and recycling bin in room. Breakfast was excellent and calm , unlike the mayhem at other large tourist hotels we experienced. Nice big swimming pool and jacuzzi, quiet when I used it. Close to main station and a shopping mall.
BrazandAngeOct 19, 2024
8/10 Nice hotel near the stationWhilst a very nice hotel it does have a bit of a business feel. Great location a short walk from the station but there is a little rail noise as a result. Plenty of restaurants on site although their buffet is a little eclectic. The breakfast misses a bit on the western dishes, with half of them being evening meals just served up in the morning. Overall a very good stay
BackPacker800547Oct 11, 2024