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Shangri-La The Shard, London

31 St Thomas Street, London

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Excellent

2336 reviews

10/10

Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London
Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.
Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.
Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.
Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

May 1st – 2nd 2026

1 Room, 2 Travellers

2336 reviews

katie23Wakefield

Business · December 2025

4/10

With a very high price point I expected more especially as a Shangri La. Overall the staff appear flustered and most of the common areas are chaos with a mix between guest and tourists. I spend around...With a very high price point I expected more especially as a Shangri La. Overall the staff appear flustered and most of the common areas are chaos with a mix between guest and tourists. I spend around 150 nights in hotels around the world and this is not in my top 10 hotel stays. Room The room was good with black out blinds and a very comfy bed. The view over London Bridge is amazing. The bathroom and amenities are nice but a few observations of the room. No turn down service, there is no seated dressing area with a plug. There is no main light switch as you enter the room as so have to use the bathroom lights to navigate to the main switch at the side of the bed. In addition not mamas trouser hangers in the wardrobe. On my last morning I was just finishing getting dressed and house keeping rang the bell and simultaneously walked into my room. Then c40 mins later it happened again. Words fail me on this. Both housekeeping staff they had got the wrong room when they looked at their work app but very concerning on safety for travellers (with the below on lift access aging to this) in this hotel. The fact they both rang the bell and simultaneously opened the door is unbelievable!! Gym The gym is very small and when there are 3 + people in the space it is a challenge. Also the floor is tiled meaning floor work (lunges/burpees) are near impossible (if knee hits the floor) and because so small there is only a very small soft mat area where such activities are impossible. Also if tall and do overheating presses you do hit the ceiling in places and so a challenge to have a smooth and fulsome workout. Restaurant (Ting) A massive disappointment for breakfast. I booked for a table at 10am and was not seated till c10:20. All the staff were running around and could not keep pace with the numbers at breakfast. I along with a lot of other people were stood up just waiting as they could not an accommodate people. Then no one came over for drinks when seated and had to go for my own coffee. The breakfast wasn’t anything special and to be honest was on par with premier inn. Also the items kept running out and was waiting an age again…. overall I was at a simple breakfast for over an hour due to waiting . For £50+ I expected better quality food and service and something a little more than just the view. Common areas/other As anyone can access the hotel it can get busy. Reception always seemed to have people waiting around. At peak check out time it is a challenge to get to the lifts as so many people are waiting around. Reception/check in/out staff always looked flustered. I once went to enquire about a spa booking but was confusing and he told me to go to the room and reviews option and book from my room….My largest concern is that to get to the guest room floors you don’t need a key card as it appears that the lift mechanism for key cards doesn’t work. It does however operate for gym and pool access. This was a worrying security issue especially as the hotel is busy with tourists. Also the lifts are very slow and you have to move between two differing lifts when coming in and out adding time onto any journey. Also to not be able to say if late check is available till the morning of check out is highly disappointing. This means you are accelerate your packing when you may not need to and makes it difficult to schedule meetings if you aren’t sure if you will have a desk.Show More

Smitrax

Couples · December 2025

8/10

We enjoyed a one night stay booked via Amex FHR. I would definitely recommend staying here and any criticism below is minor and intended to be constructive. We were warmly greeted at the hotel recep...We enjoyed a one night stay booked via Amex FHR. I would definitely recommend staying here and any criticism below is minor and intended to be constructive. We were warmly greeted at the hotel reception on the 35th floor. We were absolutely delighted with the room upgrade and will always want to stay in an ‘iconic view’ for future stays. I don’t know if binoculars are in every room but there was a pair inside a box in our room but we had no idea they were there and only found them on the day we were leaving. A little label would have been a good idea. The view was obviously terrific and the room clean with pretty much everything you could need but there was space for a dressing table which I think would be beneficial for many guests. There had been a repair carried out on a tile in the bathroom and it wasn’t very well done. I don’t think things like that should be overlooked. We went to the pool on the 52 floor which is pretty special but there’s not a single lounger set up around the pool, it’s all seating. It was also a touch in the chilly side in there so we didn’t stay very long. The pool does have to be booked and reception took care of that for us when we checked in. We also went to the bar on the 52 floor which we had high hopes for but felt a little underwhelming. The service was friendly but not very attentive. We started with champagne (her) and beer (him) and decided we ought to try a cocktail so went for a ‘Mango’ but it wasn’t great. Should have been much stronger. Part of the problem was probably because we had such an amazing view from our room, it was actually a more limited view from the bar even though it was higher up. I think having such a cool spot for a bar everything up there should be turned up to 11. Service, cocktails, decor etc Breakfast was excellent. Super attentive service and a huge selection. Couldn’t ask for more.Show More

Chocgirl

Family · November 2025

10/10

My partner and I were meeting up with his mother in London for 3 nights to see the sights and enjoy some new experiences. I booked two rooms through the hotel website. As we were travelling by train a...My partner and I were meeting up with his mother in London for 3 nights to see the sights and enjoy some new experiences. I booked two rooms through the hotel website. As we were travelling by train and my partner's mother was flying into Heathrow we would be arriving separately and at different times. I rang reception to tell them when to expect us and to check that luggage could be left with them before checking in (as we would all be arriving before the official 4pm check-in time). On arrival at the ground floor of the Shard our luggage was whisked away and we were shown to the lifts. Reception is on the 35th floor and we were warmly welcomed and told my partner's mother had already arrived and was in her room. We were able to check in early and were allocated rooms next to each other on the 47th floor (as I requested) and both had fabulous views (even from the bathrooms). It was a Sunday and we were lucky to get a place in the Gong bar for drinks and small plates in the evening. The food and service were exceptional. The Shard is right above London Bridge station and tube and near the river pier so we were easily able to visit Tate Britain, the V&A, Borough Market and Tower Bridge with lots of places to see and to eat along the Embankment. We also went to the "Top of the Shard" for a glass of champagne as the sun set one evening. Breakfast each morning at Ting was relaxed with a wide choice of buffet items and dishes cooked to order - and of course, the view. A highlight for me was our time in the pool on the 52nd floor (book a slot in advance). Throughout our stay all the staff we encountered we extremely helpful and welcoming. A query with our bill after we'd checked out was dealt with promptly and courteously. We all thoroughly enjoyed our time at the Shangri La. It's a unique experience and a place to make wonderful memories.Show More

423ladyt

Couples · October 2025

10/10

I searched for a place that was within walking distance to Tower Bridge and also could possibly have a view from our room. Shangri-La- The Shard did not disappoint! We were greeted immediately getti...I searched for a place that was within walking distance to Tower Bridge and also could possibly have a view from our room. Shangri-La- The Shard did not disappoint! We were greeted immediately getting out of our cab (tip, if flying into Heathrow it’s worth either getting an Uber or arranging a pick up through the hotel. The black cabs charge a fortune) At check in we were upgraded from our city view room to an iconic view! From our room we could see all of London! It was gorgeous. Within 30 min we had a knock on our door and were given a welcome cake to enjoy. We were pretty tired from our long flight so opted to do in room dining. Hubs had the rib eye, cooked to perfection. I had the fish and chips, amazing. We were worried the food would come to us a little cold since it was room service. Nope! It was nice and hot. Turn down service was offered, we declined but she was very sweet and still gave us a couple pieces of chocolate. We called concierge and reserved a car for the morning to take us back to Heathrow. They made sure the car would accommodate our luggage and we had confirmation within an hour. When morning came, concierge called us 15 min before the car was to arrive to make sure we were up and if we needed any assistance. The entire staff was attentive and made sure our short stay was wonderful. If we are ever back in London, this is where we will stay again. Our next trip, I will check to see if there is a Shangri-La near.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

No accessible train station shuttle

Internet

Free wired internet

Internet access

Transport & Parking

Car hire

Airport transportation - pickup (surcharge)

Airport transportation - drop-off (surcharge)

Covered parking

Accessible train station shuttle

Pet-Friendly

Pets allowed

Pet bowls

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Hand sanitizer in guest room and key areas

Shared stationery like menus, pens are removed

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Heated pool

Infinity pool

Access to nearby indoor pool

Pool sun loungers

Restaurant & Bars

Restaurant

Room service

Snack bar/deli

Vegetarian menu options available

Spa

Health or beauty spa nearby

Sauna

Massage services

Health or beauty spa nearby

Games, Entertainment & Media

Television in common areas

Business & Work

Reception hall

Outdoor Activities

Swimming nearby

Family Friendly

Family rooms

Supervised childcare/activities

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Key card access

Additional Amenities

Wine release events

Bicycle-friendly property

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House rules

Check-in

4:00 PM

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Check-in starts at 4:00 PM, while you're expected to check out by 11:00 AM.

Shangri-La The Shard, London's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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Shangri-La The Shard, London

Excellent

2336 reviews

Show More

Popular Amenities

Choose rooms

May 1st – 2nd 2026

1 Room, 2 Travellers

2336 reviews

katie23Wakefield

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Smitrax

8/10

Chocgirl

10/10

423ladyt

10/10

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Family Friendly

Safety & Security

Additional Amenities

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