5-Star hotel

Shangri-la Surabaya

Jl. Mayjend Sungkono 120, SurabayaSee map

Good

538 reviews

8.8/10

Stay highlights

Cultural Surabaya charm

Nestled in the heart of Surabaya, Shangri-La offers easy access to iconic attractions like Tugu Pahlawan and the vibrant shopping district, immersing you in the city's rich heritage.

Unmatched hospitality experience

Indulge in exceptional service with personalized touches, from the moment you arrive until your departure, ensuring a memorable stay tailored to your every need.

Luxury wellness oasis

Enjoy a serene escape at the award-winning CHI, The Spa, featuring holistic therapies and a tranquil atmosphere designed to rejuvenate your body and soul.

Popular amenities

WiFi available

Free WiFi

Parking

Free Parking

Non-smoking rooms

Air conditioning

Fitness center

Swimming pool

24-hour front desk

Restaurant

Room service

Garden

Lift / Elevator

Laundry

Luggage storage

Express check-in/check-out

Airport shuttle

Safety deposit box

Choose your room

Sep 26th – 27th 2026

1 Room, 2 Travellers

8.8

538 reviews

Cleanliness

8.36

Services

9.53

Comfort

8.82

Amenities

8.85

Value

9.31

Location

8.37

Food

8.36

NG YEW CHAI

Extended Group · November 2025

8/10

The location of the hotel is not bad though not within walking distance to mall. However taking a taxi is not expensive to go to PTC or Tunggan Plaza. The breakfast is reasonable.. The food at the acc...The location of the hotel is not bad though not within walking distance to mall. However taking a taxi is not expensive to go to PTC or Tunggan Plaza. The breakfast is reasonable.. The food at the access lounge is not good although I hardly use it during my stay, The gym equipment needed upgrading for a 5 star hotel rating. The hotel is reasonable good and comfortable. And the staff are nice. The price is reasonable,Show More

NAOKI

Family With Children · October 2025

10/10

The front desk staff was very helpful and accommodating with the various requests I had for my company's travel expense report.The front desk staff was very helpful and accommodating with the various requests I had for my company's travel expense report.

Franco

Solo Traveller · October 2025

9/10

Beautiful decoration and very cleanBeautiful decoration and very clean

carrot top

Couple · November 2025

10/10

The price...the service...late checkout...the pool..Breakfasts...all excellent 5 star!The price...the service...late checkout...the pool..Breakfasts...all excellent 5 star!

Amenities

General

Non-smoking rooms

Air conditioning

Designated smoking area

Allergy-free room

Front Desk Services

24-hour front desk

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Toilet with grab rails

Emergency cord in bathroom

Internet

WiFi available

Free WiFi

Transport & Parking

Parking

Free Parking

Airport shuttle

Car hire

Valet parking

Airport shuttle (additional charge)

Shuttle service (additional charge)

Shuttle service (free)

Airport drop off

Airport pick up

Shuttle service

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities

Fitness center

Tennis court

Fitness/spa locker rooms

Tennis equipment

Pool Facilities

Swimming pool

Outdoor pool

Water slide

Shallow end

Kids' pool

Restaurant & Bars

Restaurant

Room service

Bar

Breakfast in the room

Packed lunches

Snack bar

Pool bar

Food delivered to guest room

Delivered food - securely covered

Breakfast takeaway containers

Spa

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center

Barber/beauty shop

Hot spring bath

Games, Entertainment & Media

Games room

Nightclub/DJ

Live music/performance

Movie nights

Cleaning Services

Laundry

Ironing service

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Invoice provided

Outdoor Activities

Garden

Sun terrace

Sun loungers or beach chairs

Picnic area

Sun umbrellas

Family Friendly

Children's playground

Kids' outdoor play equipment

Kid-friendly buffet

Kids' club

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

CCTV in common areas

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Key card access

Golfing

Golf course

FAQs

Check-in starts at 02:00 PM, while you're expected to check out by 12:00 PM.

Shangri-la Surabaya's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Need more than 8 rooms?

Property description

Luxurious Accommodation
Experience a blend of Asian and Javanese luxury at Shangri-la Surabaya. Each air-conditioned room features modern amenities and elegant decor, ensuring a comfortable stay.
Recreational Activities
From a free-form outdoor pool to tennis courts, guests can enjoy a variety of recreational activities during their stay. Relax in the tropical landscapes or engage in a friendly game of tennis.
Convenient Location
Ideally located near popular attractions and shopping centers, Shangri-la Surabaya offers a convenient stay for both leisure and business travelers. Plus, enjoy complimentary shuttle services to nearby malls for a seamless shopping experience.
Book your stay at Shangri-la Surabaya now for an unforgettable luxurious experience!

Show more

Fine print

Children’s Meal Policy for All Shangri-La Circle Members When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Show more

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8.8

538 reviews

Cleanliness

8.36

Services

9.53

Comfort

8.82

Amenities

8.85

Value

9.31

Location

8.37

Food

8.36

NG YEW CHAI

Extended Group · November 2025

8/10

NAOKI

Family With Children · October 2025

10/10

Franco

Solo Traveller · October 2025

9/10

Beautiful decoration and very cleanBeautiful decoration and very clean

carrot top

Couple · November 2025

10/10

The price...the service...late checkout...the pool..Breakfasts...all excellent 5 star!The price...the service...late checkout...the pool..Breakfasts...all excellent 5 star!

Amenities

General

Non-smoking rooms

Air conditioning

Designated smoking area

Allergy-free room

Front Desk Services

24-hour front desk

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible parking

Toilet with grab rails

Emergency cord in bathroom

Internet

WiFi available

Free WiFi

Transport & Parking

Parking

Free Parking

Airport shuttle

Car hire

Valet parking

Airport shuttle (additional charge)

Shuttle service (additional charge)

Shuttle service (free)

Airport drop off

Airport pick up

Shuttle service

hygiene

Laundry washed per local authority guidelines

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities

Fitness center

Tennis court

Fitness/spa locker rooms

Tennis equipment

Pool Facilities

Swimming pool

Outdoor pool

Water slide

Shallow end

Kids' pool

Restaurant & Bars

Restaurant

Room service

Bar

Breakfast in the room

Packed lunches

Snack bar

Pool bar

Food delivered to guest room

Delivered food - securely covered

Breakfast takeaway containers

Spa

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center

Barber/beauty shop

Hot spring bath

Games, Entertainment & Media

Games room

Nightclub/DJ

Live music/performance

Movie nights

Cleaning Services

Laundry

Ironing service

Dry cleaning

Daily housekeeping

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Meeting/banquet facilities

ATM/cash machine on site

Invoice provided

Outdoor Activities

Garden

Sun terrace

Sun loungers or beach chairs

Picnic area

Sun umbrellas

Family Friendly

Children's playground

Kids' outdoor play equipment

Kid-friendly buffet

Kids' club

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

CCTV in common areas

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Key card access

Golfing

Golf course

FAQs

Check-in starts at 02:00 PM, while you're expected to check out by 12:00 PM.

Shangri-la Surabaya's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Need more than 8 rooms?

Fine print

Children’s Meal Policy for All Shangri-La Circle Members When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Shangri-la Surabaya

Good

538 reviews

Sep 26th – 27th 2026

1 Room, 2 Travellers

538 reviews

Cleanliness

8.36

Services

9.53

Comfort

8.82

Amenities

8.85

Value

9.31

Location

8.37

Food

8.36

NG YEW CHAI

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NAOKI

10/10

Franco

9/10

carrot top

10/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

538 reviews

Cleanliness

8.36

Services

9.53

Comfort

8.82

Amenities

8.85

Value

9.31

Location

8.37

Food

8.36

NG YEW CHAI

8.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

NAOKI

10/10

Franco

9/10

carrot top

10/10

Amenities

FAQs

Fine print

Show more

8/10

8/10