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Shangri-La Toronto

188 University Avenue, Toronto

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Excellent

576 reviews

9.4/10

Luxurious Accommodations
Centrally located in Toronto, Shangri-La Hotel offers upscale amenities such as an indoor pool, hot tub, and an on-site restaurant. Each guest room features an iPad, 46-inch LCD TV, Nespresso machine, and a soaking tub with a glass-enclosed shower.
Fitness and Wellness
The hotel's fitness centre boasts floor-to-ceiling windows, training equipment, a yoga studio, and an infrared sauna. Guests can also enjoy refreshments at the Health Club's juice bar after a workout session.
Culinary Delights
Indulge in international cuisine with a focus on Asian dishes at Bosk Restaurant, open for breakfast, lunch, and dinner. Additionally, the hotel offers two on-site bars for guests to unwind and socialize.
Experience luxury and convenience at Shangri-La Hotel Toronto - book your stay now for a memorable experience!

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

May 17th – 18th 2026

1 Room, 2 Travellers

9.4

576 reviews

erikaI6264FE

None · September 2025

2/10

This hotel should never call itself a five star hotel. The service is mediocre at best. To start with the power in my room all of a sudden stopped working, had to move rooms with flashlights in the d...This hotel should never call itself a five star hotel. The service is mediocre at best. To start with the power in my room all of a sudden stopped working, had to move rooms with flashlights in the dark as no one was able to fix it. When we called for help packing they took so long in coming up my daughter had already taken out all the luggage to the hallway as we didn’t want to sit in a dark room much longer. Every time one called down to order room service or anything really we had to spell everything out over and over because employees just don’t speak good enough English to understand what one is asking for. We ordered an SUV and specified we wanted a suburban or Escalade as we were four people and a mobility scooter to take us to Niagara and the concierge promised it would be an excellent vehicle. When the vehicle arrived it was a horrible Toyota with only one row in the back far from being an SUV with two rows much less a suburban or Escalade which are luxury vehicles. They promised they would send another car and the other car was such a pig sty no one in their right mind would want to sit there, not even uber x cars are as dirty as the other two cars they offered. The drivers were unhygienic with their disaster in the car, and full appeared as they had not showered in days based on the amount of dry skin on their suit jacket. The door handle was also stuck on with tape. Absolutely horrific. Disgusting. After staying in over 30 four seasons world wide, dorchesters, Aman, St Regis etc and knowing what a five star service is shangri la should be embarrassed for what they offer. The only reason we stayed there was because they offered a balcony, but Trust me, first and last. They should be ashamed. Show More

FergalJ

Couples · October 2025

10/10

I had an amazing stay at the Shangri-La Toronto. Unfortunately our full stay could not be accommodated due to the World Series taking place but the remainder of our stay were superb. The hotel lobby ...I had an amazing stay at the Shangri-La Toronto. Unfortunately our full stay could not be accommodated due to the World Series taking place but the remainder of our stay were superb. The hotel lobby is a standout feature, with live music and entertainment throughout the day and evening that creates a warm welcoming atmosphere. Breakfast choice was excellent, with a wide variety of options, and the lobby menu offered great choices for light bites and drinks. The vibe throughout the hotel is stylish and calm. Unfortunately I never got to use the pool area but from a brief tour it looked a fabulous spot to unwind especially after a day of sightseeing. The gym is surprisingly spacious and well equipped. Location of the hotel was super convenient, it was just a short walk from both St. Andrew and Osgoode subway stations, making it easy to explore Toronto or get around. There are also numerous eating places only a few minutes walk from the hotel. Really enjoyed the hotel close location to the Eaton Centre and all the stores they had to offer. I would highly recommend for anyone looking for a luxurious laidback stay in the heart of the city. All hotel staff who we met during our stay were all so polite and friendly and really added our stay. They really do go above and beyond and looking forward to a return visit to the Shangri-La Toronto.Show More

AmericanPhotographer

Friends Getaway · October 2025

6/10

I had always wanted to try the Shangri-La brand, but my stay at the Toronto location was unfortunately a disappointment. Pros: • The pool was relaxing and well-maintained, one of the few highlights....I had always wanted to try the Shangri-La brand, but my stay at the Toronto location was unfortunately a disappointment. Pros: • The pool was relaxing and well-maintained, one of the few highlights. • The location is convenient, within walking distance of key downtown attractions and restaurants. Cons: • The food was mediocre, and the dish I ordered was missing a main ingredient clearly listed on the menu. • The room had zero personality — clean, but bland and forgettable. • Room service was fine, but nothing memorable or worth repeating. • The lobby was constantly busy and noisy, which made it hard to enjoy the atmosphere. • Prices were high for what was delivered — not aligned with true luxury standards. • It also seemed that turn-down service entered the room even with the privacy light on, which was unsettling. Overall: For a brand known for elegance and service, Shangri-La Toronto felt underwhelming. While the pool and location were positives, the uninspired room design, average food, and lapses in guest privacy left me disappointed. It’s a property that needs to match its premium pricing with better consistency and attention to detail.Show More

L9531ANgregk

Family · September 2025

10/10

Our family had the best hotel experience we’ve ever had during a recent trip to Toronto for our daughter’s 13th birthday. We had tickets to a Blue Jays game, and when we arrived at the hotel, we were ...Our family had the best hotel experience we’ve ever had during a recent trip to Toronto for our daughter’s 13th birthday. We had tickets to a Blue Jays game, and when we arrived at the hotel, we were blown away by the thoughtfulness and attention to detail. Waiting in our room was a birthday cake for our daughter, along with a Blue Jays hat embroidered with her name — such a personal and unforgettable touch! Then, as we were getting ready to head to the game, room service surprised us with a tray of chocolates and sweets, all in shades of blue. We hadn’t ordered them — it was simply the hotel going above and beyond to make her birthday special. The level of care, creativity, and genuine hospitality we experienced made this trip truly memorable. Thank you for helping us celebrate such an important milestone in such a unique and thoughtful way. We’ll never forget it!Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Soundproof rooms

Non-smoking throughout

Allergy-free room

Front Desk Services

Luggage storage

Express check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

No accessible train station shuttle

Internet

Internet access

Transport & Parking

Electric bicycle charging station

Car hire

Self parking (surcharge)

Airport transportation - pickup (surcharge)

Airport transportation - drop-off (surcharge)

Covered parking

Garage

Electric bicycle charging station

Accessible train station shuttle

Pet-Friendly

Pets allowed

Pet bowls

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Heated pool

Access to nearby indoor pool

Restaurant & Bars

Restaurant

Room service

Food delivered to guest room

Mobile app for room service

Spa

Health or beauty spa nearby

Hot tub/Jacuzzi

Sauna

Massage services

Hammam

Steam room

Health or beauty spa nearby

Games, Entertainment & Media

Television in common areas

Concerts/live shows

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

ATM/banking

Reception hall

Outdoor Activities

Beach yoga on site

Japanese garden

Swimming nearby

Family Friendly

Family rooms

Safety & Security

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Key access

CCTV outside property

Face masks for guests available

24-hour security

Security alarm

Thermometers for guests provided by property

Key card access

Additional Amenities

Art gallery on site

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House rules

Check-in

N/A

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Shangri-La Toronto doesn't provide a hotel-wide check in time, and you're expected to check out by 12:00 PM.

Shangri-La Toronto's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

No. Contact the hotel to know more about network connectivity.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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Shangri-La Toronto

Excellent

576 reviews

Show More

Popular Amenities

Choose rooms

May 17th – 18th 2026

1 Room, 2 Travellers

576 reviews

erikaI6264FE

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

FergalJ

10/10

AmericanPhotographer

6/10

L9531ANgregk

10/10

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Best Western Premier Toronto Airport Carlingview Hotel, Toronto

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The Anndore House, part of JDV by Hyatt, Toronto

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928 reviews

Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

576 reviews

erikaI6264FE

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

FergalJ

10/10

AmericanPhotographer

6/10

L9531ANgregk

10/10

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