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Sheraton Centre Toronto Hotel

123 Queen Street West, Toronto

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Good

3169 reviews

8.5/10

Luxurious Downtown Toronto Stay
Upscale Amenities: Enjoy a lavish experience with an indoor/outdoor heated pool, a modern gym, and a renovated 43rd floor Club Lounge.
Elegant Guest Rooms: Relax in spacious rooms featuring a mahogany work desk, marble bathrooms, a flat-screen TV with in-room movies, and a coffee maker.
Convenient Location: Explore Toronto with ease as the hotel is a stone's throw away from Nathan Phillips Square and CF Toronto Eaton Centre, and within walking distance of major attractions like the Metro Toronto Convention Centre and the Air Canada Centre.
Ready to experience luxury in the heart of Toronto? Book your stay at the Sheraton Centre Toronto Hotel now.

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

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Apr 27th – 28th 2026

1 Room, 2 Travellers

8.5

3169 reviews

TranspaciFlyer

Business · November 2025

6/10

It is a typical Sheraton Hotel, that has limited amenities as per its Bonvoy branding. I have been staying at the Sheraton off and on for the past 20 years and have watched its slow decline. It's cli...It is a typical Sheraton Hotel, that has limited amenities as per its Bonvoy branding. I have been staying at the Sheraton off and on for the past 20 years and have watched its slow decline. It's clientele are budget tourists, and sales people. It is a tired facility, in a district that has a problem with petty crime and the social issues associated with the unhoused and vagrants. There were people sleeping on ventilation grates and beggars at every corner, so it is best that one not go out alone at night. When I arrived at 9 PM, the hotel was busy and noisy,but my checkin went smoothly. The Marriott organization checkin of 3 PM and checkout of 11 AM, is unreasonable. Even as a Bonvoy Gold level holder, it is near impossible to obtain a change in these times. Luckily my flights fit this time restriction. I stayed here because of my Bonvoy membership, but I think my next stay will be at the Hilton up the street, which is a bit more upscale for a similar room rate. Didn't bother with the breakfast as it did not appear to be a good value proposition or particularly interesting.Show More

Gd

Couple · October 2025

1/10

I stayed 4 nights. I changed my room three times. 1. The room was smelly by smoking. Change after first night. 2. The room had no internet,no phone line. Change the room the same second night. 3. The ...I stayed 4 nights. I changed my room three times. 1. The room was smelly by smoking. Change after first night. 2. The room had no internet,no phone line. Change the room the same second night. 3. The third day, the hairdresser didn’t work at the third room. The phone devices are so outdated, such as i had to go downstairs with my hair wet to ask for that to change. I had the pleasure to see two nights the service technicians in my room. 4. The breakfast- was a Joke!! Smelly glasses, very confused waiters going out and inside the kitchen to bring the order forgetting the request. 5. First night I booked directly at the reception. They made me pay around two times more than the price i found out on booking. Com, besides- no breakfast. On booking. Com i had less price, breakfast included. 6. The staff- horrible. They were BOTHERED by my requests, besides, they could allow telling me - did anyone forced you to pay the money?? After i was asking why the first night was so expensive compared to Booking. Com. 7. The coffee taste - HORRIBLE. Never come back at this hotel.Show More

L1705FSlindah

Couples · October 2025

10/10

We stayed 3 nights at the Sheraton, 2x nights as part of our Emerald Cruise Tour, and were very impressed, location was fantastic, we had a great view from our room overlooking the Nathan Phillips Squ...We stayed 3 nights at the Sheraton, 2x nights as part of our Emerald Cruise Tour, and were very impressed, location was fantastic, we had a great view from our room overlooking the Nathan Phillips Square, breakfast was included as part of our tour, being Gluten Free sometimes has it challenges while travelling, but I was well catered for, Gluten Free bread was available ( only hotel we stayed at that GF bread on our tour) they even had Gluten Free muffins, we also had a Welcome dinner included, and they provided me with a Gluten Free Pasta meal and a beautiful dessert, there was a restaurant and bar downstairs, which we went to several times, a cafe where you could get descent coffee, and an escalator that took you to the underground shops.Show More

Fatin Nur Amirah

Extended Group · November 2025

10/10

Everything was amazing! The hotel was spotless, the room was spacious, and the bed was very comfortable. The location was perfect, next to toronto sign and just a short walk to the Eaton Centre mall a...Everything was amazing! The hotel was spotless, the room was spacious, and the bed was very comfortable. The location was perfect, next to toronto sign and just a short walk to the Eaton Centre mall and Yonge-Dundas. A special shoutout to the housekeeping team for keeping our room tidy and spotless every day! It felt so nice to return to a clean, comfortable room after a long day at work. On our last day, we had to check out early to explore the city, and the staff kindly stored our luggage safely for us. We truly enjoyed our stay and would definitely recommend this hotel!Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Private check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Internet

Free wired internet

Internet access

Transport & Parking

Electric bicycle charging station

Self parking (surcharge)

Covered parking

Electric bicycle charging station

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Guest room sealed after cleaning

Property cleaned by professional cleaning companies

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Heated pool

Fence around pool

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Restaurant

Room service

Packed lunches

Coffee Shop on site

Food delivered to guest room

Delivered food - securely covered

Mobile app for room service

Snack bar/deli

Vegetarian menu options available

Spa

Sauna

Games, Entertainment & Media

Television in common areas

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

ATM/banking

Reception hall

Outdoor Activities

Beach umbrellas

Japanese garden

Swimming nearby

Rooftop garden

Family Friendly

Kid meals

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Key access

CCTV outside property

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Key card access

Additional Amenities

Shopping on site

Wine release events

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Sheraton Centre Toronto Hotel doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

Sheraton Centre Toronto Hotel's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Sheraton Centre Toronto Hotel

Good

3169 reviews

Show More

Popular Amenities

Choose rooms

Apr 27th – 28th 2026

1 Room, 2 Travellers

3169 reviews

TranspaciFlyer

6.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Gd

1/10

L1705FSlindah

10/10

Fatin Nur Amirah

10/10

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Fairmont Royal York Hotel, Toronto

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Best Western Premier Toronto Airport Carlingview Hotel, Toronto

135 Carlingview Dr

Good

1102 reviews

The Anndore House, part of JDV by Hyatt, Toronto

15 Charles Street East

Good

928 reviews

Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

3169 reviews

TranspaciFlyer

6.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Gd

1/10

L1705FSlindah

10/10

Fatin Nur Amirah

10/10

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6/10

6/10