LaQuintaResident
Business · October 20252/10
As a Mariott Ambassador Elite member, I usually stay at the Los Angeles Airport Marriot for business travel. I average approximately 250 nights a year there and have been doing so for the past four y...As a Mariott Ambassador Elite member, I usually stay at the Los Angeles Airport Marriot for business travel. I average approximately 250 nights a year there and have been doing so for the past four years. I have stayed at the Westin Los Angeles Airport a few times, but never at the Sheraton Gateway Los Angeles Hotel. So, I thought I would try it out. I booked reservations for three weeks in October 2025. I am sharing my experience after staying two weeks at the Sheraton Gateway Los Angeles Hotel in several different rooms.
STAFF: My interaction with the Front Desk, bar and restaurant staff was positive as staff were polite and professional.
PARKING AND WI-FI: Self-parking, located approximately 70 steps from the back of the hotel, is $24/day including tax. This is a good price as the nearby Marriott, Hilton and Westin charge $70/day for self-parking. There was a strong Wi-Fi signal throughout the property with no issues with weak signal or drops.
ROOMS: The entry door to the rooms was lightweight compared to other hotels and did not have an auto-close mechanism. Noise from hallways was easily heard through the door. The walls and ceilings appeared to be thin because I heard people walking above me and conversations from the room next to me. On two occasions I had to change rooms because of noise from adjoining rooms. One of my rooms had numerous cup/glass stains on the furniture and a dirty refrigerator. The furniture in all of my rooms was worn and, in some areas, damaged. Some USB ports located on the furniture were broken. On another occasion when I was unpacking in room 1502, I found urine in the toilet bowl and stains on the rim of the bowl. That experience confirmed my decision not to stay at the Sheraton Gateway LAX again.
ICE MACHINES: The space where the vending machines are located has a microwave for guest use. One evening, I believed someone microwaved fish and the smell was throughout the hallway.
ELEVATORS: Well-worn with damaged carpet. At different times when I used them, I smelled cigarette smoke, marijuana or body odor.
FOOD & BEVERAGE: Numerous television screens throughout the bar area and a huge Las Vegas casino style screen mounted high on one of the walls. I enjoyed watching the baseball playoffs on the large screen. The hotel does not offer room service, but you can order food to go. The bar in the lobby is surrounded by chairs and tables. If you are sitting at the bar, you're at the bar. If you are sitting at a table 15 feet away, you are at the restaurant. For the bar and restaurant, whether you order one drink or a full meal, everything has a mandatory 20% tip added to the bill. There is a second, enclosed restaurant next to the bar area, but it only serves breakfast. The Sheraton Club also offers breakfast Monday-Friday.
SHERATON CLUB (Sheraton's version of M Club): As a Marriott Ambassador Elite member, this was both a surprise and disappointment. Unlike the nearby Marriott and Westin, the Sheraton Club has no bar service (including beer and wine) or hot food offerings in the evening. I walked in and saw a table with a large jar of trail mix and a large jar of pretzels—that was it. I saw several guests walk in, look around, and leave. The Sheraton Club does serve breakfast starting at 6:30AM, but only Monday through Friday.
Overall, I had a very disappointing stay at the Sheraton Gateway LAX. I sent an email to the General Manager about my experience, but he did not respond. As a business traveler, I place quiet and cleanliness above everything else when staying at hotels. I canceled my reservation for the third week at the Sheraton Gateway LAX and returned to the Los Angeles Airport Marriott.Show More
