Sheraton Indianapolis City Centre Hotel - Image 1

Sheraton Indianapolis City Centre Hotel - Image 2

Sheraton Indianapolis City Centre Hotel - Image 3

Sheraton Indianapolis City Centre Hotel - Image 4

4-Star hotel

Sheraton Indianapolis City Centre Hotel

31 West Ohio Street, IndianapolisSee map

Good

586 reviews

7.9/10

Stay highlights

Downtown Indianapolis charm

Nestled in the heart of downtown, the hotel offers easy access to iconic attractions like the Indianapolis Museum of Art and the vibrant Massachusetts Avenue.

Exceptional guest service

Experience unparalleled hospitality with personalized service, ensuring every moment of your stay is memorable and tailored to your needs.

Rooftop views and amenities

Enjoy breathtaking skyline views from the rooftop pool and bar, along with modern fitness facilities and versatile event spaces.

Popular amenities

Parking

Non-smoking rooms

Air conditioning

Swimming pool

Restaurant

Family rooms

Lift / Elevator

Luggage storage

Express check-in/check-out

Safety deposit box

Fax/photocopying

Facilities for disabled guests

Ironing service

Non-smoking throughout

Shared lounge/TV area

Concierge service

Wheelchair accessible

Allergy-free room

Choose your room

Jul 31st – Aug 1st 2026

1 Room, 2 Travellers

7.9

586 reviews

timothygB3877VV

Friends Getaway · October 2025

2/10

On a recent trip 10/2025 several of us stayed at the Sheraton Downtown Indy. I have never posted anything but feel I need to let guest know. I have gave the hotel and Valet company several chances to ...On a recent trip 10/2025 several of us stayed at the Sheraton Downtown Indy. I have never posted anything but feel I need to let guest know. I have gave the hotel and Valet company several chances to make things right after I was violated. soo... The Sheraton Downtown Indy told me to use the valet because the hotel parking was closed. Warning: DO NOT STAY HERE UNLESS YOU WANT YOUR STUFF STOLEN!! I used the valet and gave the valet my keys the next day they bring my vehicle back and I noticed stuff out of place. After looking closer in my truck the valet service destroyed the inside of my truck and stole about $900.00 in small stuff glasses, change, personal items. The Sheraton downtown Indy and valet acted like nothing happened, they had the keys but said they were not responsible after telling me to use them. They said they contract them and would have to deal with there manager. The front desk of the Sheraton Downtown and manager of the parking garage have terrible customer service and seemed as if nothing happened. I'm sure they don't want this to get out. Zero accountability for violating my life I'm guessing they are making a ton of money stealing small stuff from every vehicle hoping the customers don't notice they drive their vehicle around. It is awful convenient that there is no video of anything either. Also tried to call corporate and they said I had to call the hotel. No wonder why people get away with this stuff. I would never recommend staying here after this experience. Just think if someone did this to a few vehicles a day how much they get away with now I'm left with being out about $900 in stuff a bill from the hotel and charged for valet service the hotel recommended me to use.Show More

I5650HVreneeb

Business · October 2025

8/10

Let me begin by saying that I wrote a review of this hotel, ran it through Copilot to give my jumbled thoughts some structure, then tried posting. Tripadvisor asks for an attestation that the experien...Let me begin by saying that I wrote a review of this hotel, ran it through Copilot to give my jumbled thoughts some structure, then tried posting. Tripadvisor asks for an attestation that the experience and review are mine AND THEY ARE!!! Let's see if they'll push back on my REAL review again. I spent 11 nights in October at this Sheraton. Although the service provided was terrific, I rated my stay 4 out of 5 states only because the rooms are in need of updating. At check-in, Raine & Sabrina at the front desk made me feel like a old friend. Their warmth in greeting me each day that they were at the front desk added a personal touch to my stay overall. The buffet breakfast was very good, tasty and impeccably clean. Servers Jessica & Thai were both competent and kind. Thai also works evenings at the Club lounge and our friendly chats became a nice part of my routine. And then there's Westley: affable and impeccably dressed. If he was in the lounge, he'd greet you with the latest goodies on offer. As a frequent business traveler, I've learned that it is the people who make all the difference. Sheraton Indianapolis City Centre Hotel's true strength lies in its team. They're the ace in the hole that keep me coming back (my next stay is already booked!).Show More

Extended Group · November 2025

1/10

With in walking distance to the Convention Center for the ffa nationals. Workout room. Very friendly and very helpful house keeping.With in walking distance to the Convention Center for the ffa nationals. Workout room. Very friendly and very helpful house keeping.

A4087MXtraveler1

Couples · July 2025

2/10

I booked a romantic weekend at the Sheraton Indianapolis City Centre expecting a peaceful stay. What I got? A $500 “smoking fee” for lighting a couple of candles—yes, candles. No one smoked. No warnin...I booked a romantic weekend at the Sheraton Indianapolis City Centre expecting a peaceful stay. What I got? A $500 “smoking fee” for lighting a couple of candles—yes, candles. No one smoked. No warning. No explanation. Just a vague claim that an “air quality sensor” went off. Meanwhile, the entire building smelled like smoke, which other reviews also mention. But sure, let’s blame the candles. That wasn’t even the worst of it. On our way to dinner, we were met with a trail of blood in the hotel entrance—no signage, no cleanup, just a casual biohazard waiting to be stepped in. And surprise! The hotel was under active construction, with blocked-off areas and chaos throughout the lobby. Had we known, we would’ve booked literally anywhere else. Let’s not forget the privacy nightmare. When I called the front desk, they didn’t put me on hold—just set the phone down. I got to hear another guest’s full name and room number being said aloud. So if you love handing your personal info to strangers, this place is perfect. Coming for the rooftop pool? Fair enough—it’s pretty. But it’s also slick and unsafe, with puddles and mystery residue near the entrance. No signage. No towels. Hope you like slipping hazards with your swim. After all that, I looked up other reviews and surprise—multiple guests report similar bogus charges and shady behavior. It feels less like a mistake and more like a pattern. So, if you're into: - Surprise charges for candles - Biohazards in the lobby - Construction zones disguised as hotels - And questionable handling of your personal info... Then congratulations—you’ve found your perfect stay. If not? Do yourself a favor and book literally anywhere else.Show More

Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Allergy-free room

Outdoor furniture

Front Desk Services

Luggage storage

Express check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Visual aids: Braille

Internet

Free wired internet

Internet access

Transport & Parking

Parking

Self parking (surcharge)

Secured parking

Garage

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Sanitized tableware & silverware

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Access to nearby outdoor pool

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Restaurant

Coffee Shop on site

Fruits

Games, Entertainment & Media

Shared lounge/TV area

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

ATM/banking

Reception hall

Outdoor Activities

Swimming nearby

Rooftop garden

Family Friendly

Family rooms

Kid meals

Safety & Security

Safety deposit box

Fire extinguishers

Smoke alarms

Key card access

Additional Amenities

Shopping on site

Wine release events

FAQs

Check-in starts at 03:00 PM, while you're expected to check out by 12:00 PM.

Sheraton Indianapolis City Centre Hotel's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Need more than 8 rooms?

Property description

City Views and Modern Comforts
The Sheraton Indianapolis City Centre Hotel offers stunning city views and modern comforts to make your stay unforgettable. Enjoy free WiFi in public areas and relax in well-appointed guest rooms with a 42-inch flat-screen TV, refrigerator, and large work desk. Upgrade to a room with a view and club level access for an added touch of luxury.
Convenient Amenities
Stay active in the 24-hour fitness centre, take care of business in the round-the-clock business centre, and unwind at the seasonal outdoor rooftop pool. Whether you're here for work or leisure, the hotel has everything you need for a comfortable stay.
Dining Options and Nearby Attractions
Indulge in delicious meals at Alexander's Bar and Grille or the Circle Cafe, both offering unique dining experiences. Explore nearby attractions such as the Indianapolis Motor Speedway, Hilbert Circle Theatre, and Lucas Oil Stadium. With Indianapolis International Airport just 16 km away, your travels are made easy.
Book your stay at Sheraton Indianapolis City Centre Hotel now for a memorable experience.

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Fine print

Guests must be 21 years of age or older to reserve a room at this property. Please note if booking more than 2 rooms, group policies apply. Group policies are subject to change and are strictly enforced by the property. Cancellation, deposit and payment policies are subject to change for group policies. Reservations may be canceled if group policies are not met.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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7.9

586 reviews

timothygB3877VV

Friends Getaway · October 2025

2/10

I5650HVreneeb

Business · October 2025

8/10

Extended Group · November 2025

1/10

A4087MXtraveler1

Couples · July 2025

2/10

Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Allergy-free room

Outdoor furniture

Front Desk Services

Luggage storage

Express check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Visual aids: Braille

Internet

Free wired internet

Internet access

Transport & Parking

Parking

Self parking (surcharge)

Secured parking

Garage

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Sanitized tableware & silverware

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Access to nearby outdoor pool

Pool sun loungers

Exercise/lap pool

Restaurant & Bars

Restaurant

Coffee Shop on site

Fruits

Games, Entertainment & Media

Shared lounge/TV area

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

ATM/banking

Reception hall

Outdoor Activities

Swimming nearby

Rooftop garden

Family Friendly

Family rooms

Kid meals

Safety & Security

Safety deposit box

Fire extinguishers

Smoke alarms

Key card access

Additional Amenities

Shopping on site

Wine release events

Sheraton Indianapolis City Centre Hotel

Good

586 reviews

Jul 31st – Aug 1st 2026

1 Room, 2 Travellers

586 reviews

timothygB3877VV

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

I5650HVreneeb

8/10

1/10

A4087MXtraveler1

2/10

Amenities

FAQs

Property description

Show more

Fine print

Show more

586 reviews

timothygB3877VV

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

I5650HVreneeb

8/10

1/10

A4087MXtraveler1

2/10

Amenities

FAQs

Fine print

Show more

2/10

2/10