Sheraton New York Times Square Hotel
811 7th Avenue, 53rd Street, New York
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Good
1464 reviews
7.1
Luxurious Accommodations
The Sheraton New York Times Square Hotel offers a comfortable work area with a window and ergonomic chair, ensuring a productive stay.
Dining and Fitness Options
Indulge in a breakfast buffet at Hudson Market or savor prime Angus burgers at Hudson Market Burger. Stay active with personalized dining and workout programs at the on-site fitness center.
Convenient Amenities
Enjoy complimentary Wi-Fi at the computer center, and utilize fax, copy, and printing services at the 24-hour FedEx Office Print & Ship Center. With a location just steps away from popular attractions like Rockefeller Center and Times Square, make your stay unforgettable.
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Popular Amenities
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Air conditioning
Luggage storage
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1 Room, 2 Travellers
Guest Reviews
Overall
7.1(1464)8/10 Overall it was an okay stay for the day trip
I think everything went well for the price. I wish there was better information about the parking situation and he luggage check in options. They were large additional fees we were not expecting.
DesireeMar 31, 2025
8/10 Great Location, great city break
Great location.
Friendly helpful staff at check in.
I had a number of queries regarding the bill and policies which the gentlemen was very happy to answer. I was a bit dissappointed that when booking a room for 4 with breakfast included, breakfast is only included for 2 people. I would have like to have this info in advance. I even gave the receptionist my reservation where is did not state only 2. However we still enjoyed the breakfast and used the 35dollar credit towards the additional charges for breakfast.
The lifts have what seems like a good system but with many large groups staying it was hard to actually get a lift waiting in excess of 20mins at times. One day a member of staff actually manned the lifts and this really helped the process.
Rooms clean and everything you need while in NYC.
Check out was also very simple.
Would absolutley stay at the location again with its beautiful breakfast offerings and pleasant staff and excellent location.
KnapikApr 7, 2025
8/10 Very enjoyable, the room was clean (again dated but who cares its a place to sleep in a great location)
The location is great, makes an easy walk to mostly everything within 10 minutes. Yes its very very busy but welcome to a big city. The staff were very nice and as helpful as they could be handling a busy weekend. I liked that it also had its own parking even though its not technically affiliated with Sheraton themselves.
MarkMar 24, 2025
1/10 Bad Experience and poor service
I recently stayed at the Sheraton New York and was disappointed with the overall experience. While the hotel benefits from a prime location, thatโs unfortunately where the positives end. The rooms are outdated and lacked basic amenities like shampoo, conditioner, and shower gel. these had to be requested separately, and service was far from prompt. Internet access was unavailable throughout my stay, and staff generally lacked soft skills and professionalism. The order taker was particularly poor telephone etiquette. Staff didnโt encounter a single warm or welcoming interaction during my visit. Even Welcoming phrase on TV screen was not available. Additionally, the hotel is consistently overcrowded, including the restaurant and common areas, making the stay feel chaotic and impersonal. For the high price, the experience fell well below expectations.
TamerApr 14, 2025
6/10 Not safe and rooms are worn
Not a very good hotel. Location is fine and the front desk personnel were helpful, the check-in process easy. But, the rooms are worn and the hotel is under construction. What I really don't like is the bed is almost 4 1/2 feet high!!! It's ridiculous. I travel all over for business I have never seen a bed this high. It's hard to get in and out of it. Also, with high crime in NYC I would expect that elevators would request you slide your room key to get to your floor. Nope. Anyone off the street and walk in and take the elevator. They said they have cameras and I am sure they do, but I didn't see many if any cameras. I didn't feel secure here. I would not return.
JetsetsunMar 6, 2025
2/10 Reminder big name doesn't mean "good hotel"
Almost nothing was likeable but perhaps I can give a few marks to the quality of the bed. That is about it. Furniture, cabinets and washrooms, ALL were TIRED and OLD. Lifts were dirty and dusty.
JunaidFeb 19, 2025
2/10 Avoid avoid avoid
From the moment I arrived, this hotel was a massive disappointment. The reception staff were shockingly rude and utterly unwelcoming, setting a terrible first impression. It only got worse from there. My room was in a state of disrepair โ mold covered the ceiling, the coffee machine was literally missing parts, and the fridge was bizarrely dumped on the floor. On top of that, the hotelโs claim of being โsustainableโ is laughable โ everything, and I mean everything, is wrapped in plastic. Itโs outdated, uncomfortable, and environmentally tone-deaf. Do yourself a favor and avoid this place entirely.
U4009UOlorenzocMar 6, 2025
5/10 Fine but old, dark, and tired.
The full size beds were absolutely too small. When we booked I didnโt fully read that these were not queen beds. You just cannot have parents and kids sharing these glorified twin beds. They are nice for a single person but not for 2. Our family was cramped and on the edge of the bed. The rugs are really tattered and the whole place feels dark and in need of some tlc. NYC is an exciting stay but this room just felt like a drag to return to at the end of a day out sightseeing. Bit of a bummer. However our housekeeper was awesome and so accommodating of our jet lag.
KathleenApr 3, 2025
4/10 below average
Location of the hotel is good. It is very close to Times Square, broadway and other popular locations
KunalApr 11, 2025
5/10 Soso
The down side are that no WiFi was available and to leave our bags early morning before the check in time was chargedโน๏ธ
We were already paying for the stay and I thought was an absurd to charge us. Plus what hotel now a days do not offer WiFi for their guests?!
MarciaMar 18, 2025
8/10 Amazing holiday.
What a great hotel. We had a lovely time away and it was really relaxing. We had a warm welcome and were checked in effortlessly. We were on the 19 floor and once we got the hang of the lifts we were fine. The room had a lovely view and it was cleaned everyday to a great standard. We went to the bar every evening to have a drink and had contact with Cathy, Alicia, Carolina and misba. They had a warm welcome and always had a chat with you. They really know their guest well and are the jewel in the crown.
924audreylMar 9, 2025
5/10 It was ok. Next time I stay I hope the reception area facelift is complete.
The location was great, and the view over 7th was great.
VickyMar 31, 2025
8/10 Outstanding Customer Service
Just back from a stay at the Sheraton Times Square and have to compliment the staff - especially the Front Office Manager Charlette! We were traveling to a family party and had requests for a number of guest rooms. After countless calls to Marriot Bonvoy to see how we could get rooms in close proximity, I had the good fortune to speak with Charlette who worked with the front desk to make it happen! She was lovely and so helpful and made our stay in NYC a pleasure.
helenf872Mar 10, 2025
5/10 You pay for the location and the location alone.
The staff was knowledgeable and responsive at 1am.
DianaFeb 20, 2025
10/10 Excellent Experience
I recently stayed at the Sheraton Times Square and had the most warm and welcoming experience! The staff there was amazing. We were traveling with family and front office manager Charlette McClean-Beckford in particular made us feel so welcomed as Bonvoy elite members. Charlette and the front desk staff made every effort to answer all our questions and look after all requests quickly and enthusiastically. They really went the extra mile. We'll be back!
robinfS6951RIMar 11, 2025
6/10 The experience was average
location near theaters
MacMar 24, 2025
7/10 Sheraton Time Square
Great location. Room was very nice. Hotel was very clean.
CesarMar 24, 2025
4/10 Disappointing
the only thing I liked was the staff form the restaurant at night and the room was comfortable
VivianeMar 2, 2025
7/10 Rooms are small, Beds Uncomfortable, Great Location
Great location. Rooms are very small. Beds are small and super soft like sleeping on a thick kitchen sponge, not comfortable because you sink right in and is you have 2 in the bed then you roll into each other. Ok for the price. They don't actually have parking.. it's a third party garage and costs $90/day.
Will_0891Apr 3, 2025
6/10 Value for money
Value for money, I liked the lounge space and also thought the locations was great.
MitchellMar 25, 2025
1/10 a 4 Stars Hotel that looks and operates like a dump
No one to talk to, they don't pick up the phone. lazy useless stuff. They charge $18 to keep your luggage for a few hours before check in, and they say that this is a company policy. The room looks like an old bag, no amenities, just a tiny piece of soap.
ShaiApr 11, 2025
7/10 I am excited that Marriott has brought out this property. Looking forward to the new renovations and look forward to sta
Our stay was wonderful. I was impressed with the cleanliness of the room. The building was under construction. I will be excited to see the updates when construction is complete.
GwendolynApr 13, 2025
4/10 Unfortunately didnโt enjoy our stay. Charges for everything and when asked to query staff were rude and unaccommodating
Location was good, and fitness centre was well equipped
KaylaApr 4, 2025
9/10 I would definitely return, very nice stay.
The room was quiet, clean and comfortable. The location was perfect for us as we had tickets to Carnegie Hall. We went to MOMA the next morning as it was only one block away.
DianaFeb 17, 2025
6/10 Not too impressed
The location is awesome and the staff was very courteous and helpful.
JayashreeFeb 27, 2025
9/10 Top choice for the neighborhood- excellent hotel!
Excellent location, well kept, Anthony at the Concierge was so kind and helpful to me, the rooms are comfortable, quiet, has everything you need for a comfortable stay!
MiraMar 9, 2025
5/10 Passable
Everything was okay except Iโm still waiting for my balance from the 300$ which was taking from my credit card during check .i was told Iโll receive the remaining balance once I check out. I think after I receive the balance Iโll be fair not bias
WasilMar 6, 2025
5/10 Passable property!
Location is superb!
SudeepApr 8, 2025
7/10 Really convenient for a short stay.
The hotel is situated perfectly, beds are really comfortable, the staff is really attentive and kind, however the hotel is super crowded and a bit old so if you plan on a longer stay it could be a bit challenging.
IvaApr 3, 2025
1/10 Not a good stay
For the amount we paid, we expected a decent room with WiFi. But the room was so small and we notified for a room with view which wasnโt given.
They charge a lot but rooms are small.
SuprajhaFeb 18, 2025
2/10 Not a very good stay
Great location for theater district.
BrandonMar 24, 2025
9/10 See above
Excellent location. Have stayed over many years
RobertApr 3, 2025
1/10 Bad, left with my stuff in bags when I didnโt come like that
I didnโt like it at, itโs was a lot going on, when I was sleeping it felt like something was biting me.
MicaFeb 24, 2025
8/10 Good place to stay for couple days
Good match of price and quality. Good location. Very busy hotel. Just strange that internet is not free. But in general everything is ok.
JuozasApr 2, 2025
10/10 Exceptional
Location was perfect 2 minutes from time square
RosalindaFeb 17, 2025
7/10 It was a good stay despite the renovations taking in the lobby.
All of the above
RosemaryApr 9, 2025
1/10 Expected more, got less
Nothing.
NeerajApr 4, 2025
3/10 Poor
Hotel is over occupied, worst queue to elevator
Took us 20 minutes wait. Also renovation is the hotel, so no nice entrance and no Starbucks coffee.
AvivApr 8, 2025
8/10 Great location, small room, unfriendly staff
The location was great.
VictoriaApr 3, 2025
3/10 Not worth it
Beds are for one person - not for two. No internet - u need to pay for it. Staff is uninterested. Only the location is good.
EdvinasApr 4, 2025
9/10 My stay was very good!
The location
GuiMar 15, 2025
10/10 Exceptional
Clean and big room. Proper desk space. Coffee machine. Big toilet. Good facilities. Hotel location.
AhmedFeb 20, 2025
9/10 Superb
Housekeeping was great and location was very good. Just need more staff at check in during busy hours.
MarcelaMar 25, 2025
8/10 enjoyable 1 night stay within walking distance to Broadway theater
wonderful staff
CaroleMar 3, 2025
10/10 Exceptional
Closeness to major sight seeing
LindaMar 21, 2025
10/10 Was very comfortable place to spend in NYX
The staff offered better room for the staying
BenitaMar 30, 2025
1/10 Bad
The location
AbdulrahmanApr 7, 2025
7/10 Good location but expensive
Very expensive but good location
MarinaMar 16, 2025
3/10 Offseason rates are so high
Small room
No service
High rates
AjuApr 7, 2025
10/10 Exceptional
Not enough elevators, the wait was too long
LilaApr 9, 2025
10/10 Exceptional
Close to everything
TracyMar 3, 2025
4/10 Disappointing
OliverioApr 14, 2025
10/10 1 day but was awesome
Was nice and good
DavilaApr 2, 2025
3/10 not good
MariaFeb 16, 2025
10/10 No comment
Na
CristinaMar 24, 2025
4/10 Disappointing
PaulApr 14, 2025
4/10 Disappointing
MohammadMar 5, 2025
10/10 Exceptional
DaveApr 8, 2025
10/10 Exceptional
AbdelhalimApr 5, 2025
10/10 Exceptional
DenisMar 29, 2025
10/10 Exceptional
YasirMar 6, 2025
10/10 Exceptional
RoryMar 4, 2025
10/10 Exceptional
IsisMar 3, 2025
10/10 Exceptional
MariaFeb 19, 2025
10/10 Exceptional
AlbloushiFeb 17, 2025
10/10 Exceptional
AmongiFeb 15, 2025
8/10 Very good
EnidApr 6, 2025
8/10 Very good
EnidApr 6, 2025
8/10 Very good
MaheshApr 5, 2025
8/10 Very good
AntoniseMar 27, 2025
2/10 Very poor
DavitMar 27, 2025
8/10 Very good
SharonMar 18, 2025
8/10 Very good
AsifMar 16, 2025
8/10 Very good
KimMar 10, 2025
8/10 Very good
BelisaMar 10, 2025
8/10 Very good
FawazFeb 24, 2025
8/10 Very good
YesicaFeb 17, 2025
6/10 Pleasant
NicoletaApr 9, 2025
6/10 Pleasant
BashirApr 9, 2025
6/10 Pleasant
LuisApr 1, 2025
5/10 Passable
ShenciMar 28, 2025
6/10 Pleasant
AsafMar 23, 2025
5/10 Passable
DanielMar 20, 2025
5/10 Passable
LockettMar 10, 2025
5/10 Passable
AdamFeb 27, 2025
5/10 Passable
MozartFeb 19, 2025
6/10 Pleasant
LuisFeb 17, 2025
9/10 Superb
RoumianaMar 12, 2025
3/10 Poor
AnxhelaApr 13, 2025
7/10 Good
ู
ุชุนุจApr 12, 2025
3/10 Poor
IvanApr 10, 2025
7/10 Good
HusseinApr 10, 2025
7/10 Good
PrasannaApr 7, 2025
7/10 Good
AhmadApr 5, 2025
7/10 Good
Sainte-benedicteApr 3, 2025
7/10 Good
IqbalApr 1, 2025
7/10 Good
FlorApr 1, 2025
7/10 Good
EmilianoMar 29, 2025
7/10 Good
PendialaFeb 25, 2025
1/10 Bad
SaraMar 31, 2025
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Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
Shared lounge/TV area
Concierge service
Wheelchair accessible
Lower bathroom sink
Paid WiFi
Coffee Shop on site
Visual aids: Braille
Auditory guidance
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Food delivered to guest room
CCTV outside property
Face masks for guests available
24-hour security
Delivered food - securely covered
Key card access
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Snack bar/deli
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Wine release events
Reception hall
Covered parking
Secured parking
Bulk dispenser for toiletries
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House rules
Check-in
04:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.