Siwykon
Couples · November 20252/10
This was our 35th wedding anniversary and we prepared this trip well ahead of time. I called the hotel 20-25 times ( I lost the track ). We even had two open cases, so someone from the hotel could cal...This was our 35th wedding anniversary and we prepared this trip well ahead of time. I called the hotel 20-25 times ( I lost the track ). We even had two open cases, so someone from the hotel could call us. This was already insane. Well nobody called back. All we wanted was to make sure our room is on high floor and with the city view and that we would check in around midnight.
We booked Premier Room, 1 King Bed, Non Smoking, City View.
After arrival we waited 30 min in line, there were only 2 people serving guests.
We did not get the room we wanted ( this is typical for this hotel ) - as per person who checked us in, the hotel is on average -20 rooms, meaning they are constantly overbooked. We were actually very lucky because if you read more comments, many guests had to go and find different hotel. Our room had no city view, it had a view for office building. I went down to notify the front desk. they said they had no other rooms. I asked for manager and was promised the room will be ready next day.
Next day we had 2 messages on the phone that they have a room for us we booked.
We went down and spent another 30 min in line to speak to someone.
We were told that this room was given away by the manager and we have to stay in the same room. The manager on shift promised the room for the next day on 50th floor. I asked her how confident should I be to believe in her promise. She said "trust me". Than she offered to waive the destination fees and add 10,000 points to my account.
The room was dirty, dusty, no fridge, coffee that nobody wants to drink, the bottom of the shower support was covered in mold, I found a cockroach but didn't say that to my wife, she would freak out, walls damaged and on and on ...
We finally get into the room. It was not on 50th floor. It was on 43rd floor but I didn't want to waste my time staying another 30 min in line. There was a fridge. WOW.
The fridge looked like a delivery from post war era. Completely beat up.
On a third day I was eating the breakfast when manager interrupted me and said she wants to see me. I lost my appetite and left the restaurant. Went to the desk and she said that I have to pay for breakfast because the destination fees were taken away from my room but $35 restaurant bonus was also taken away. Complete brain wash. I explained the room situation and she ( Rachel ) said that she would double my points to 20,000 and will remove the breakfast fee.
At the check out date, the lady refused to give me an explanation for the charges saying that I booked the room through the 3rd party.
Well, we are home now, few days after checking out from that horrible hotel.
My credit card was charged destination fees for all days and 20,000 were not credited.
We are at our 60s and visited half of the world hotels.
Never in our lives we experienced such a service.
Absolutely rude people with no manors.
Book your room anywhere else and stay away from that nightmare.Show More
