Sofitel Gold Coast Broadbeach
81 Surf Parade, Gold Coast
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Good
697 reviews
7.8
Luxurious Accommodation with Stunning Views
Contemporary Comforts: Indulge in luxury with individually controlled air conditioning, marble bathrooms, and private balconies in every room. Enjoy entertainment with LED Smart TVs, movie channels, and high-speed WiFi.
Premium Facilities: Relax by the heated outdoor pools, play a game of tennis, or keep up with your fitness routine at the onsite fitness centre. Dine at one of the two restaurants offering exquisite cuisine.
Prime Location: Explore chic cafés, bars, and shopping options nearby. With attractions like the Gold Coast Convention and Exhibition Centre, the Star Casino, and the Pacific Fair Shopping Centre within walking distance, there's always something exciting to do.
Book your stay at Sofitel Gold Coast Broadbeach for an unforgettable luxury experience.
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Popular Amenities
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Air conditioning
Swimming pool
Luggage storage
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1 Room, 2 Travellers
Guest Reviews
Overall
7.8(697)4/10 Terrible Stay/Customer Service
Before staying at the Sofitel we received a phone call in the morning asking what time we will be arriving?which is odd, but we guessed that it was depending on traffic. Upon arrival we were told by reception their computer was not working, to go to another area to check in. The guy explained our room was not ready until 4pm. I explained i had just had surgery and needed my room, and why did they not tell us when they rung in the morning..his response was that he got busy. I asked if check out is 11am? how come these guests would not leave until after check-in 3pm.... he could not give us an answer. We had paid extra for a spa and view, but wanted to put us in another room until after 4pm. We were meant to get free cheese platter & sparkling wine.. these did not arrive. We did get free parking after I asked for it. We went out for a bit came back & spoke to the same guy & said how we are bending over backwards for the people that should of been out hours ago. Suddenly there was a spa room available. We had a meal on level 3, quite expensive...and the chairs were cracked & old...also the pool was not working, neither was the online room service. Overall there are plenty of nicer updated hotels in Gold Coast that accommodate guests a lot better than the Sofitel did.
856alanalFeb 22, 2025
4/10 Prepare to be Disappointed
Comfortable bed and good sized room with an ocean view
DebrahJan 30, 2025
7/10 Comfortable stay, nice but certainly not 5 star.
Lovely room spacious and comfortable
PhilippaJan 25, 2025
8/10 The staff were impeccable and the hotel is lovely. Very close to everything including the beach.
We made an error with our booking and the staff were amazing at helping us to find a solution. The views were wonderful, the room was clean and comfortable with lots of options to upgrade your sleep (pillows, masks etc).
KylieFeb 23, 2025
10/10 We received a complimentary bottle of wine for our 25th wedding anniversary and a little note.
Breakfast was fantastic, so much to choose from.
Centrally located to restaurants and cafes, close to the beach.
Loved the great housekeeping staff who made up our room each day just beautifully.
I asked if something special could be done as we were staying for our 25th wedding anniversary and there was a bottle of wine and a little note left for us I. Our room upon arrival which was just lovely.
AngelaMar 11, 2025
7/10 Outdated hotel with good service in a great location
The hotel is in a fantastic location with beach and great restaurants close by, the staff was super helpful and friendly. Also enjoyed the breakfast at the hotel with a rich buffet full of choices and high quality food.
MarcelFeb 24, 2025
8/10 Fantastic location, very comfy room, great service, beautiful foyer.
Lovely welcome with beautiful foyer, friendly helpful staff and a glass of bubbly on arrival. Clean modern rooms, quiet and dark for sleeping. Great comfy mattress and pillows. Lovely toiletries. Coffee machine.
YvetteApr 22, 2025
8/10 Good location for what we needed Staff were friendly and good service room not worth the price
Good service and location
KarlaApr 22, 2025
10/10 Great location, amazing staff service. Awesome breakfast & everything was great
Great service, friendly staff & went above and beyond to help us during our stay
JessieFeb 27, 2025
6/10 Suitable but left tired due to road noise
Location to beach, restaurants was great
KarenMar 5, 2025
8/10 Enjoyable.
Central location and close to beach. Staff at reception and concierge friendly and helpful.
Room was clean, comfortable and quiet. Charging for car parking is lousy.
ChristineApr 7, 2025
6/10 Happy stay
pleasant stay, thanks for the complimentary bday cake
JasbirMar 3, 2025
3/10 Not coming back
The pool
JulieMar 26, 2025
8/10 Very good
My family loved this hotel and would recommend it. The pool was lovely and heated but didn’t have any facilities for the children.
VictoriaApr 18, 2025
4/10 Disappointing
Location was ok but room was in serious need of upgrades. Bed and pillows was not comfortable
Will not be staying here again
SandhyaApr 13, 2025
10/10 Excellent!
Facilities. Opened room for kids activities. Staff at pool bar were excellent. Staff at front desk & foyer were wonderful.
NatalieApr 20, 2025
10/10 everything we wanted
location was excellent and the staff were amazing, very friendly and went out of their way to help us.
DavidApr 9, 2025
8/10 Everything else was lovely.
The bar staff were really slow and didn’t know cocktails very well.
DitteApr 6, 2025
10/10 Lovely
Location, service , early check in was a lifesaver!
FeeApr 6, 2025
9/10 Nice location close to restaurants, shops, and easy walk to beach. A very relaxing stay.
StewartApr 4, 2025
9/10 Very nice stay
Location, champagne on arrival, friendly staff
SharonApr 2, 2025
9/10 Superb
The view
VladimirApr 16, 2025
10/10 Exceptional
All good value and great location.
BazzApr 9, 2025
9/10 Excellent stay
Location
JulieApr 6, 2025
10/10 Exceptional
LukeApr 12, 2025
10/10 Exceptional
BenFeb 26, 2025
8/10 Very good
StevenApr 13, 2025
8/10 Very good
SheadMar 3, 2025
8/10 Very good
RubyFeb 28, 2025
8/10 Very good
NivineFeb 28, 2025
5/10 Passable
LinApr 20, 2025
9/10 Superb
BeckApr 21, 2025
4/10 Bed bugs alert
Bed bugs alert! The level we stayed on was unclean, damp, and outdated.
The sheets did not smell clean however thought maybe it hadn’t been used for awhile. Musty smell, dirty bath and balcony.
We did have a one nite stay and enjoyed the location and pool area however the hotel and staff seemed tired.
Have never reviewed before but after my son and I had bed bug bites clearly from the room, I would want others to know before deciding to book a stay here.
N7266VDreneegJan 27, 2025
10/10 Superb 5 Day Break
Great break at a really really super Resort-Although the Sofitel is a little dated compared with other Gold Coast Resorts,this stay was just super & relaxing-Staff are so helpful & food & amenities could not be better-Location is fantastic too,just a quiet stroll to Beach & proximity to top shopping is so easy
regs632Mar 2, 2025
10/10 The best coast experience
The staff at the restaurant are 5 star especially Ecko I.hope I spelled it correctly and Eddy at concierge is the best if the best always ready with a smile and a champagne love it.
The front office staff see simply amazing they allways smile and always ready to help out no matter what
molatman01Mar 5, 2025
10/10 Away from home
Excellant, Staff friendly and we appreciated the upgrade. Food and service was something that could not be faulted
Will be back
283peterlMar 4, 2025
10/10 Exceptional
LesleyApr 6, 2025
10/10 Exceptional
BrockMar 23, 2025
8/10 Very good
MaryMar 24, 2025
8/10 Very good
CarlynMar 16, 2025
8/10 Very good
LouieMar 15, 2025
8/10 Very good
PeterMar 11, 2025
8/10 Very good
JennaMar 2, 2025
6/10 Pleasant
ShaneMar 20, 2025
6/10 Pleasant
JamesMar 4, 2025
5/10 Passable
IrelandMar 1, 2025
9/10 Superb
ValerieApr 10, 2025
9/10 Superb
KylieApr 6, 2025
9/10 Superb
Ai-chengMar 16, 2025
9/10 Superb
LukeMar 5, 2025
7/10 Good
RichardApr 20, 2025
2/10 Over priced, dated and needs a good clean.
The entry lobby was nice and and welcoming. Friendly concierge at the door. Thats were it ended.
GideonJan 24, 2025
5/10 Paid for a 5star hotel and felt like I was in a 3star
The location is great and the staff were very welcoming, friendly and helpful.
AmyJan 19, 2025
7/10 Good hotel for surfers - breakfast was stunning
Location in middle of good restaurants
Breakfast was stunning
Coffee was great
LouiseFeb 4, 2025
7/10 Our family Christmas getaway - lovely facilities and great location
Easy to get to and good location and breakfast was amazing
JaniceFeb 2, 2025
9/10 Great experience all round
Great location , great pool area and lovely rooms.
1 minute walk to beach, 1 minute walk to shops & restaurants and a 1 minute walk to the tram. Great place and very helpful staff at reception
LeonJan 20, 2025
3/10 Underwhelming, not good value for money.
Good breakfast and close location to the beach.
CarlJan 22, 2025
8/10 Good for a short break
Concierge service was great providing towels and sunscreen, ice tea etc. Good aircon for a for day too!
AngelinaJan 23, 2025
9/10 Well designed room with great staff
Easy access to beach, light rail, shops and restaurants.Breakfast was excellent.
Lovely room with view.
BelindaFeb 23, 2025
9/10 Lovely, would stay again great location
The staff were friendly, accomodating and very helpful, lovely to see such good customer service
NicolaFeb 22, 2025
7/10 I enjoyed the stay but gym is too small as well. I shall not stay there again
Location
HowardFeb 20, 2025
4/10 Disappointing
Location
ArjunFeb 20, 2025
6/10 Just too long a wait to check in and out
Great Location and great rooms
DavidFeb 15, 2025
9/10 Good stay, fantastic staff especially in bistro 3 and reception
Good room, good service
WilliamFeb 16, 2025
1/10 I will never again stay at the Broadbeach Sofitel
my bags where not taken as I arrived, staff rude and rooms to old, smelt old
FotinaFeb 21, 2025
10/10 Exceptional
Lovely welcome, fantastic staff, champagne on arrival which was very special as it was my birthday
KirrilyFeb 18, 2025
7/10 Nice stay
Nice and handy to everything
GailFeb 15, 2025
8/10 Great Service
Staff greeting with bubbly
JasonJan 27, 2025
7/10 It was convenient
Location
StevenJan 22, 2025
9/10 Fine
The location
ZoltanJan 25, 2025
10/10 Great stay
MichelleJan 27, 2025
9/10 Superb
Lovely property and good location!
NatalieFeb 7, 2025
9/10 Friendly staff
Friendly staff
KristyFeb 16, 2025
2/10 Very poor
Location
MeganJan 24, 2025
7/10 Nice
Staff, clean bed
CamilleFeb 21, 2025
5/10 waste
shower
KevinFeb 18, 2025
1/10 Bad
Bed
AlanaFeb 24, 2025
9/10 Expenpensive
Position
JohnFeb 6, 2025
10/10 Exceptional
TarneakaFeb 17, 2025
10/10 Exceptional
RebeccaFeb 14, 2025
10/10 Exceptional
ToniJan 29, 2025
8/10 Very good
WillFeb 18, 2025
8/10 Very good
GraziellaFeb 2, 2025
8/10 Very good
DebJan 28, 2025
8/10 Very good
IsaJan 28, 2025
8/10 Very good
ScottJan 26, 2025
8/10 Very good
Oby1Jan 24, 2025
8/10 Very good
AngelaJan 23, 2025
8/10 Very good
LindaJan 23, 2025
8/10 Very good
PlummerJan 23, 2025
5/10 Passable
JuliaJan 30, 2025
5/10 Passable
IvanJan 27, 2025
9/10 Superb
MichaelFeb 17, 2025
9/10 Superb
ShannonFeb 10, 2025
9/10 Superb
SamanthaJan 23, 2025
9/10 Superb
IanJan 22, 2025
7/10 Good
MattMar 9, 2025
3/10 Poor
KateFeb 28, 2025
7/10 Good
KerryFeb 23, 2025
7/10 Good
RossJan 22, 2025
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Amenities
Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Currency exchange
Non-smoking throughout
Allergy-free room
Kid meals
Paid WiFi
Outdoor furniture
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
ATM/banking
Television in common areas
Front desk (limited hours)
Express check-in
Golfing on site
Tennis lessons on site
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Covered parking
Garage
Health or beauty spa nearby
Swimming nearby
Vegetarian menu options available
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.