2/10 Not secure!I have never had stuff stolen from my hotel room before until I stayed at this hotel. I had clothes stolen from my room from the cabinet, and their response was "We assure you it wasn't our staff because our records show the only key used was your own key" but they didn't share that log with me, and as such, they release themselves from any liability.
I asked for any security footage of the hallway that could show who had access to the room, which they declined to provide or don't have it. I am not sure which is worse, the lack of transparency or the fact that they don't have any surveilance means in the hallway because per their response "maintaining privacy by not capturing footage that shows the room doors". I guess any crime could take place in that hotel without a trace. The next thing they said was "if the door was left unlocked then it is on you", so I guess anyone could wander into any room freely as long as the door is unlocked. The last thing they asked was "what do you feel is an appropriate solution to make you feel better?". I am not dreaming up a story to score anything from the hotel or scam them out of anything. How about the fact that I'll never feel safe ever visiting this hotel or recommending it to anyone since they won't cooperate with providing any footage/record of who accessed the rooms?
Stay away from this hotel even if your life depends on it.
GrandTour35844411048Mar 16, 2025
10/10 Our stay here was absolutely fabulous!The staff was very friendly and the rooms were fabulous! We didn’t know there were 2 full bathrooms in our Cosmic Suite! Also, there were 2 Keurig Coffee makers, and a Murphy bed for additional guests. The bed was super comfortable, the thermostats in both rooms were easy to operate, and the TV’s were huge! This property didn’t disappoint!! We loved the robes, thick thirsty towels, and all the soaps,shampoos, and lotions. The cookies and still water were delicious. We stayed there during the Westminster Dog Show and some of the top dogs were staying there as well. We met some very nice exhibitors there. We will definitely stay there again….hopefully with a pooch!!
NicoleFeb 13, 2025
9/10 SUPER CUTE HOTEL. GREAT LOCATION AND VALUE.The hotel is super cute. Love the decor. Our little suite had a separate room for sitting and eating the pizza we brought back from around the corner. AND we had two bathrooms and a HUGE terrace. The location is also very convenient. And you get it all for a really reasonable price. I would also add how much we love that they sell stuffed dog mascots that benefit animal rescue.
TraceyJan 23, 2025
10/10 Connector Room makes the partyStayPineapple was centrally located so a great home base. Burgerology is just across the street and was really good for a quick breakfast.
Girls trip with the connector rooms which made which made our pajama party really fun. The rooms are small but amazingly make the most of all the space.
All the staff were friendly and helpful. We really enjoyed the water bar and coffee.
We are planning our next trip to try StayPineapple in Chicago.
bgreentxMar 13, 2025
10/10 Stay Staypinneapple!!!My husband and visited NYC in March. Our stay at Staypinneapple was wonderful. The best part of the stay was the staff. They were so helpful and accommodating. Perfect location in mid-town. Rooms are expected size for NYC. What’s amazing is how well the space is utilized. Coffee in the room & lobby. Water available in the lobby, even sparkling water!!! When traveling we will look for a Staypinneapple in the future.
Z8079VEdianecMar 14, 2025
8/10 My overall stay was good for the purpose of the trip.The hotel was close to the Amtrak Train Station. I felt safe walking to and from the location.The staff members were helpful and kind.
B.Mar 9, 2025
10/10 Great little hotel.Very clean, desk staff friendly (especially Freddie!). We stayed on the 19th floor and weren't bothered by street noise at all. Rooms are tiny, but it's New York. Bed and pillows very comfortable, good coffee in the morning. Great location - we walked to the Empire State Bldg, Times Square and Broadway. Convenient to subways. Would definitely stay again.
C9918VMsusankMar 15, 2025
5/10 PassableVery small room, floor hasn’t be swept when we arrived. Couldn’t get down one side of the bed for the air conditioning unit. Couldn’t only store hand luggage under the bed due to the weird design under the bed. One morning we had no hot water, staff said they were very nonchalant that they were working on it but no real apology for the inconvenience.
MelanieMar 28, 2025
9/10 SuperbIt was easy to get to from either Penn Station or Port Authority.
Staff were amazing and the hotel itself was lovely. My bed was incredibly comfy and I loved the cookies and coffee in reception.
ElisabethJan 4, 2025
4/10 DisappointingRooms were quiet as it is a bit far from the main road , city centre
FarzanaJan 30, 2025
8/10 Christmas in NYC - very peoplyGood location and clean. The staff were amazing. Nothing was too much trouble
MicheleFeb 2, 2025
10/10 Loved it! Would stay again on a heartbeat!!Clean, bed was extremely comfortable, duvet for each person, like sleeping on a cloud. Staff friendly and accommodating.
GraceFeb 7, 2025
10/10 My one night experienceI was very please with my 1 night stay. Amenities were good, staff friendly , decor is so cute. The only thing I would change is the tv channel
Selection and the shower door didn’t close all the way wetting the floor a bit, but o er all great for one night
melanieaC6749RWMar 18, 2025
10/10 ExceptionalLocation was perfect and size of room for the standards of New York was great. Really good cleaning of rooms every two days. We felt safe in the area. It is pricey but that's normal for the standards of NY
ManolisApr 14, 2025
10/10 Excellent stay in NYC. Comfy and quiet.Such a comfy bed. The room is very clean. The location is great, handy to the Theatre District and Penn Station. The room is very quiet too. I loved the free afternoon cookies.
DavidApr 5, 2025
9/10 Have stayed before and will book again - it’s become my favorite hotel in Manhattan.The room was well appointed with closet and hangers for clothes, Keurig for coffee, spacious bathroom with HOT shower and the beds are superior in comfort.
PeterApr 4, 2025
10/10 Great location, comfortable, helpful employees.Location was perfect! The beds were comfortable. We were happy, safe, comfy, and warm the whole time! Coffee was wonderful, too!
SheridanMar 21, 2025
10/10 AmazingThe location was great. The hotel was beautiful and our stay was comfortable. The rooms are functional and super cute.
TamikaApr 12, 2025
8/10 Good value and location, terrific staffTerrific location and staff.
RayinohioApr 13, 2025
8/10 Great location to explore Hell’s Kitchen and the theatre district.Great location and friendly staff - very helpful. Even though our room was at the front of the 3rd floor, the noise wasn’t too much and it means it felt quite vibrant.
PaulJan 29, 2025
9/10 SuperbEverything from staff and facility was awesome. The room was adorable! Since we had a terrace suite, it had 2 bathrooms, which was a bonus!! Definitely found a new favorite when we visit the city. Only a 5 min walk to Penn station.
JenniferJan 5, 2025
9/10 Overall very happyStaff were very accommodating. We could open window for fresh air when sleeping.
BarryJan 4, 2025
7/10 My go toLove the energy of the staff and the decor
GinaJan 27, 2025
10/10 A Great Choice - would stay here again!We loved this little hotel! Quiet, comfortable, clean with a great location!
GretchenFeb 22, 2025
4/10 DisappointingLocation
WimMar 26, 2025
9/10 SuperbHotel in a good place close to everything. Staff was really helpful
KimApr 2, 2025
9/10 SuperbLocation was great!
CatherineMar 15, 2025
8/10 A very small, but well appointed room in a great location for seeing the sights.I enjoyed how cheery this hotel was, it was a warm oasis during a cold stay in NYC. Close to the train station and Madison Square Garden, it was a relatively short walk to Times Square and the other major midtown attractions. The bed was also one of the most comfortable I have ever stayed in.
CodyDec 27, 2024
10/10 It was great.Everything is so beautiful.
AnneFeb 24, 2025
8/10 Very good
LouiseApr 10, 2025
5/10 disappointeed in value for moneycentral location
RyanDec 19, 2024
7/10 GoodThe location is great
IsaoFeb 6, 2025
8/10 Very good
ShellyFeb 6, 2025
10/10 Exceptional
RanMar 27, 2025
10/10 Exceptional
BeckyMar 13, 2025
9/10 Unique stay, comfy bed, great location.It was a good location with a lot of options for food/grocery nearby. I liked the hotel had a theme, it made the stay feel unique. The bed was comfortable. I also liked the complimentary beverage/snack - that was very nice. The staff was very friendly and helpful. The complimentary water bottle and water refill station were appreciated. The pros outweigh the cons. I had a good stay and it was walkable from Penn Station. It is great for a short-term stay.
SanNov 26, 2024
6/10 So overpriced for the room size, disappointed.Location and the bed was very comfortable.
BrianDec 11, 2024
10/10 ExceptionalUnique and close to our activities; helpful staff
CarolineJan 4, 2025
9/10 Fantastic stay!
NatalieJan 3, 2025
10/10 Exceptional
AnneFeb 24, 2025
10/10 Exceptional
SarahFeb 9, 2025
8/10 Very good
NathanApr 4, 2025
10/10 Exceptional
BenFeb 2, 2025
10/10 Exceptional
JohnJan 7, 2025
10/10 Exceptional
ColinJan 3, 2025
10/10 Exceptional
KelyJan 2, 2025
8/10 Very good
WynnJan 29, 2025
9/10 Superb
PerMar 1, 2025
9/10 Superb
ElaineFeb 8, 2025
7/10 Good
SusannahApr 1, 2025
9/10 Superb
DennisJan 15, 2025
9/10 Superb
AlexanderJan 3, 2025
9/10 Recommended!Loved the room (on the smaller side as expected but very well designed), it was facing away from the street and on the 22nd floor so quiet by NYC standards, and the bed was very comfortable with great bedding
The nice touches such as free coffee and water bar in the lobby, nice bathrobes in the room and pineapple cookies were very much appreciated
RinaOct 2, 2024
9/10 Small rooms, perfect for a quick trip with connector king option that was totally affordable and convenient.The hotel was conveniently located to MSG, where we were seeing a concert. The connector gave my teens some privacy and me my own space.
AmandaOct 4, 2024
8/10 Overall, the hotel was very clean and inviting.Great location, employees are knowledgeable and friendly, dog friendly, and fun decor.
MicheleOct 11, 2024
9/10 Would definitely recommend as location is excellentBeds very comfortable and rooms very clean. Location of hotel excellent.
JoanneDec 10, 2024
6/10 Mixed bagGreat location, very comfortable bed.
Reusable water bottle is a nice touch.
NoahSep 25, 2024
10/10 My first trip to New York with my dog - amazing at this hotel. Highly recommend!Pet friendly hotel! You can leave your pet at home while you’re out. This is amazing and so convenient for travelers with pets. Good location. So friendly people.
KaterynaOct 6, 2024
9/10 GreatConvenient location, clean hotel. The staff were very helpful and stored out bags so we could cram in some last minute sightseeing before heading to the airport.
AndreeaNov 4, 2024
9/10 Great location for a wonderful price and large room!Great location and the size of the room was pleasantly larger than most hotel rooms that we've had in Midtown, New York.
SherlinNov 17, 2024
9/10 Comfortable stay in a cool PineappleHelpful staff, good location for key sightseeing sites and comfortable room.
DaveOct 28, 2024
6/10 Staying in a closet that was clean was not great but could have been worse.It was relatively close to our morning activity.
LeahDec 17, 2024
3/10 Tiny, not very comfortable.Staff nice, bed comfy, quiet.
TrevorNov 10, 2024
6/10 Clean tidy and basic in great location.Location is excellent
SusanNov 13, 2024
10/10 It was great !The rooms are so beautiful. The staff is so professional.
AnneDec 19, 2024
8/10 Try this boutique hotel for its atmosphere and lcoationThe room was a great size for NYC. The location couldn't be beat.
MargaretSep 24, 2024
10/10 ExceptionalSmall room but very well organised. We had everything we needed for a short stay in NY. Bed was really very comfortable ! Very helpful staff. Would book again.
JakobSep 25, 2024
10/10 Luxury stay in a fabulous hotelIt was very clean and the decor was fabulous. The rooms are small but well appointed. The toiletries are good quality.
DebbieNov 16, 2024
7/10 Even though the location is good, but will never visit again.The staff are friendly and the location was good.
AlnourNov 11, 2024
10/10 Short stay in New YorkGreat location for subway, bus depot & walking, good size rooms, absolutely spotless, great value.
WendyOct 29, 2024
8/10 Very goodWell maintained, and nice staff
SagiOct 12, 2024
9/10 Beautiful experienceStaffs were friendly, helpful and responsive
EdnaNov 11, 2024
8/10 It met all our needs and was a great locationJust cookies.
DonnaNov 15, 2024
10/10 Staff very helpful and anything we needed was sorted asap.Comfortable bed and clean
BrendanDec 10, 2024
10/10 Excellent, would stay again!So beautiful and the staff was amazing
MicheleNov 6, 2024
10/10 excellent location.excellent location. Over and above customer service
MargaritaOct 21, 2024
10/10 Great experience in New YorkGreat location and the bed is incredibly comfortable
ShawnNov 15, 2024
10/10 ExceptionalThoughtfully structured facilities and central location.
JuanOct 19, 2024
7/10 Hotel should provide a parking discount and hot water
NunzioNov 28, 2024
10/10 Would stay againHotel was clean. Personnel friendly.
DonnaDec 17, 2024
7/10 Good
Puzicha-dunnOct 16, 2024
10/10 Exceptionalnice pineapple biscuits - thoughtful water bottles
LelaSep 23, 2024
9/10 The staff was very nice and knowledgeableIt was so cute!
NatashaSep 21, 2024
10/10 Fun comfortable stay in great locationUnique and quirky
LeslieOct 10, 2024
10/10 ExcellentClean good location
NicolaSep 29, 2024
9/10 SuperbLocation and the can do attitude
DaveOct 11, 2024
10/10 PerfectFast check-in
Room space
GiuseppeOct 20, 2024
10/10 Exceptional
MohamedOct 15, 2024
10/10 Exceptional
DanOct 14, 2024
10/10 Exceptional
CherylOct 13, 2024
10/10 Exceptional
FreddySep 28, 2024
8/10 Very good
NannallyNov 6, 2024
8/10 Very good
TianOct 13, 2024
8/10 Very good
VincentSep 22, 2024
9/10 Superb
DebraNov 11, 2024
9/10 Superb
KimOct 28, 2024
9/10 Superb
CliffOct 18, 2024
9/10 Superb
GalOct 11, 2024
9/10 Superb
O'doreOct 7, 2024