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The Sutton Place Hotel Vancouver

845 Burrard Street, Vancouver

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Good

4096 reviews

8.9/10

Luxurious Accommodations
Indulge in elegant rooms adorned with modern amenities like a flat-screen TV, plush bathrobes, and a stocked minibar. The sophisticated decor and vintage work desk create a serene ambiance for a relaxing stay.
Culinary Delights
Savor a culinary journey at Boulevard Kitchen & Oyster Bar, offering a diverse wine selection from renowned regions worldwide. Experience the charm of the English-style Gerard Lounge for a cozy evening.
Relaxation and Recreation
Unwind at the exclusive Vida Spa with rejuvenating massage treatments and pampering facials. Stay active at the state-of-the-art fitness center, ensuring a perfect balance of relaxation and wellness.
Experience luxury and sophistication at our 5-star Vancouver hotel. Book now for an unforgettable stay!

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Popular amenities

Parking

Air conditioning

Swimming pool

Luggage storage

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Jun 27th – 28th 2026

1 Room, 2 Travellers

8.9

4096 reviews

SOAP

Business · September 2025

4/10

I have stayed at Sutton a few times over the years for work so it felt like a nice gesture, upon checking in, to be told I had been upgraded to a one bedroom suite. That said, after she started point...I have stayed at Sutton a few times over the years for work so it felt like a nice gesture, upon checking in, to be told I had been upgraded to a one bedroom suite. That said, after she started pointing out where things were I realized that wasn't the case. Once I entered the room, it was a disappointment. It was a one bedroom suite on the first floor with a seperate kitchen, living room and a stale odour throughout. It was dark and dingy with dirty ceilings. I know the hotel was renovated a few years ago but it appears the left wing was not. The room had holes in the closet, and being on the first floor it was noisy and not ideal for a solo business traveler. In addition, the patio door could not be closed which posed a safety concern for me. I immediately requested to change rooms. It was also late in the evening which meant the convenience store and eateries around were closed, which added to my disappointment. As a business traveler (very clear as the room was booked through a company) , there should have been more thought process in placing me in a suite meant for folks with families; it was not ideal to be placed there. My new room on the 11th floor was fine, minnus the stain on the mattress. There for two days, what do you do? Just bear up and review. I went to take a swim at the highly touted pool and found the water cloudy. When asked how my stay was upon checking out. I did state it wasn't great. Clearly it wasn't a concern as she didn't follow up to ask why/what as I would certainly share the yellow stained mattress picture. Maybe I am a little spoiled by previous stays at the lovely boutique hotels Opus and Loedon, which are much cleaner and the staff more attentive. Pictures are attached to attest. show more

janetlX4625KE

Friends Getaway · November 2025

4/10

I really wanted to like the Sutton Place in Vancouver. My travel agent recommended it. It didn’t start well when the ‘greeting’ at the front desk was ‘hi, your last name?’ And it all went downhill pre...I really wanted to like the Sutton Place in Vancouver. My travel agent recommended it. It didn’t start well when the ‘greeting’ at the front desk was ‘hi, your last name?’ And it all went downhill pretty quickly. Pros - Given an early check in at 11am - Spacious room with comfortable bed and nice linens Cons - Dirty room - thick dust on bedside tables, drawer units and on the vanity unit in the bathroom. It looked like those surfaces hadn’t been cleaned for weeks - Stain on one of the bathrobes - Sticky dirty stain on the bathroom door. - Aircon - the room was 24 degrees when I got there although the aircon was on full and set to 18.5 - Worn carpet in the room despite it being advertised as recently refurbished - Chips out of the furniture - Asked for a fridge, which came in 20 minutes. But it didn’t work. It took me five calls, two conversations with the guest services manager and four hours to get my room cleaned, a working fridge, a clean bathrobe and working aircon. And then there was the used room service tray that sat outside the room opposite two days. I wonder how many hotel staff just walked past that. And the rugs in the foyer *of a five star hotel* were frayed and stained and looked horrible. The guest services manager was personable and apologetic, In retrospect, however, he didn’t seem surprised. And I’ve seen another review of the hotel on Tripadvisor that references the same issues of cleanliness. The above issues are not acceptable in a five star hotel. I had just stayed at the Fairmont Royal York in Toronto which was excellent in every way so the contrast couldn’t have been greater.show more

le0ntineev

Friends Getaway · October 2025

6/10

An imposing entrance and a warm welcome from doormen and plentiful attending staff to unload luggage and usher into imposing, spacious, lobby. However! We had requested 2 beds and were told, condes...An imposing entrance and a warm welcome from doormen and plentiful attending staff to unload luggage and usher into imposing, spacious, lobby. However! We had requested 2 beds and were told, condescendingly, that we had been upgraded to a suite as there were no twin bedded rooms available, despite our having booked months in advance. Our first impression of the suite was soiled by the awful 'dirty carpet' smell, swiftly followed by the realisation that there was, in fact, only one bed in the bedroom, and a 'put you up' sofa in the living/dining/ kitchen area, which had not been made up. The bell hop said we would find sheets blankets and pillows. We opened the balcony door wide to let in fresh air and requested that something be done about the smell in the room and that the sofa-bed be made up, with a duvet. A carpet spray was brought and the bed made up. My friend insisted I took the bedroom and she spent an extremely uncomfortable night on the sofa bed. We found the public rooms shabby, grubby and outdated, and the public washrooms, despite looking brand, spanking new, were also dirty - especially behind the cubicle doors and within the cubicles themselves. The carpet in the lounge area on front of the concierge desk was disgustingly grubby with many stains and marks, of which I took photographs, and the seating sagging and apparently aging or, at best, well-used. Over all, an egregious experience. I would not recommend.show more

RandPUk

Couples · September 2025

8/10

Good location and short walk to Stanley park and harbour etc . Helpful doorman . Check in too slow. Queue and waited 15 minutes. Only 2 receptionists, one of whom spent 10 minutes explaining local sig...Good location and short walk to Stanley park and harbour etc . Helpful doorman . Check in too slow. Queue and waited 15 minutes. Only 2 receptionists, one of whom spent 10 minutes explaining local sights restaurants etc to a customer while nearby concierge desk was unoccupied. Room overall ok though air conditioning difficult to get sorted. No water tank on back of coffee machine! Housekeeping then brought a replacement with exactly the same omission! Third time got sorted . Agree with others re fridge issues. Ice machine room door was locked/ broken - housekeeping said they were aware and getting it sorted. Didn’t happen in our 3 day stay. Pool area cramped and small. Unusable as filled with screaming infants. Reasonable gym. Breakfast buffet selection poor and cooked items lukewarm.. needs to be much better at this cost. Overall ok stay but not exceptional. Not sure it delivers good value at this price point..show more

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Amenities

General

Non-smoking rooms

Air conditioning

Soundproof rooms

Non-smoking throughout

Allergy-free room

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Internet

Free wired internet

Internet access

Transport & Parking

Electric bicycle charging station

Parking

Self parking (surcharge)

Secured parking

Garage

Electric bicycle charging station

Pet-Friendly

Pets allowed

Pet bowls

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Access to nearby indoor pool

Pool sun loungers

Restaurant & Bars

Restaurant

Room service

Coffee Shop on site

Food delivered to guest room

Delivered food - securely covered

Vegetarian menu options available

Spa

Health or beauty spa nearby

Games, Entertainment & Media

Shared lounge/TV area

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

Reception hall

Outdoor Activities

Swimming nearby

Family Friendly

Family rooms

Kid meals

Supervised childcare/activities

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

Smoke alarms

Key access

CCTV outside property

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Key card access

Additional Amenities

Shopping on site

Wine release events

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House rules

Check-in

04:00 PM

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Check-in starts at 04:00 PM, while you're expected to check out by 12:00 PM.

The Sutton Place Hotel Vancouver's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Happy Travels!

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The Sutton Place Hotel Vancouver

Good

4096 reviews

Show more

Popular amenities

Choose rooms

Jun 27th – 28th 2026

1 Room, 2 Travellers

4096 reviews

SOAP

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

janetlX4625KE

4/10

le0ntineev

6/10

RandPUk

8/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

Show more

House rules

FAQ

4/10

4/10