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Family · November 202510/10
I can't recommend Swisshotel enough. After reviewing lots of choices and reviews, we booked because our friend had just stayed here and had great things to say. And we are so grateful because it was o...I can't recommend Swisshotel enough. After reviewing lots of choices and reviews, we booked because our friend had just stayed here and had great things to say. And we are so grateful because it was one of the most frictionless stays we have had in a long time. As a reference point, in the past year we've stayed in many hotels, including Dublin, London, Boston, New York City, Portland ME, and Cape May.
When we booked, we joined the free loyalty program as the rate was lower if we did so. And before we even left Connecticut, where we live, I got a personalized email from Melissa, the Executive Operations Administrator & Loyalty Program Manager, welcoming us and offering assistance. I wrote her back and explained that we had lived in Chicago for a long time but had moved away and that we were bringing our kids back to see the Bears play. And when we arrived, she had arranged for a complimentary upgraded floor and view (of the Ferris wheel on Navy Pier--2603 is a great room!) and had also sent up beers, Garret's popcorn, and milk and cookies for the kids. I can't tell you how special that was for our family. We were only in Chicago for three nights so every moment really counted and that was one of them.
We had a drink at The Palm one night and we also had breakfast there one morning and really enjoyed both. The breakfast was so perfectly cooked and assembled: the berries on the Belgian waffles and yogurt parfait were perfectly sweet, the avocado toast wasn't bitter and the egg was cooked perfectly. The chef obviously is very skilled and has great relationships with his/her vendors. And the breakfast was especially lovely because our server, Alex, was knowledgeable, pleasant, and efficient. Her service was impeccable. It made for a great last moment of our all too short trip.
As a general note, we checked in--after a late flight--in under two minutes. There is coffee in the room as well as in the lobby. The water pressure was great, the beds were so comfortable, and the room temperature was easily managed. When we arrived back from our day out, the room was clean and the towels were replaced. It was just such an efficiently run hotel that you didn't ever have to think about anything besides your own plans.
The atmosphere of the hotel is welcoming and modern--busy enough that it feels relevant but relaxed enough that it felt calm. Noise wasn't an issue. The elevators are fast. And, also, the location is terrific. As a former Chicagoan, I had thought about staying on Michigan or just off of it. But this allowed us to wander through Millennium Park, walk back from the Bears game, walk to great dinners and breakfasts easily. And even walk along the river early in the morning to the lake. It's a great location. And a great hotel.Show More
