1/10 Bad
XueqinMar 21, 2025
2/10 Scam Alert – Avoid at all costs!My experience at Virgin Hotels Las Vegas was nothing short of a nightmare. I was falsely accused of smoking in my room and slapped with a fraudulent $300 charge, even though I do not smoke, have never smoked, and do not even own a lighter or matches.
At checkout? No mention of any issue. No email, no call, nothing. They just quietly added the charge, hoping I wouldn’t notice. But when I did, I immediately reached out. Two separate phone calls later, I was essentially called a liar. The staff claimed they had a "report" proving I smoked, yet when I asked for it, they refused to provide any evidence. Because it doesn’t exist.
This entire situation reeks of a scam. It’s clear they randomly charge guests for "violations" without proof, assuming most people won’t fight it. When I demanded answers, their dismissive and aggressive attitude only made it worse. Instead of hospitality, I was met with gaslighting, rudeness, and a complete refusal to take responsibility.
And let’s talk about their treatment of people in general, not long ago, the hotel staff was literally protesting outside the building because, just like their guests, employees are treated like garbage. After sharing my experience, I heard from multiple Vegas locals that this is a well-known issue with this hotel. This place is rotten from the inside out.
I’m taking legal action against Virgin Hotels Las Vegas. No one should have to deal with this level of deception and disrespect. If you value your money, your dignity, and basic human decency. Stay far away!
tommybU7769ZQMar 12, 2025
1/10 FilthyParking was free
CarneshiaMar 2, 2025
5/10 Lovely bed zero vibes experience no poolThe bed and the manager. The staff is lovely I feel bad they have to work here….. It used to be one of the best now it’s on par to bring one of the worst.
VMar 2, 2025
2/10 What a joke...We had booked this hotel a few months in advance of our trip and I took note of exactly what they were charging us, and not once did it note that we would be charged a $100 security fee NIGHTLY just to stay here. When I mentioned this to the front desk man, he was EXTREMELY rude about it and said "it's not our fault you weren't told"
On top of that, they charge a resort fee for half size waters and installed Netflix and Hulu apps on the TV after advertising there is live streaming.
I was excited to stay here and now im stuck in this hotel until Tuesday because it was too late to cancel.
Pools closed...
Kind of a joke, honestly, for a luxury style hotel, we will never stay here again and will never recommend anyone else staying here.
LillybethhhMar 15, 2025
6/10 Not as good as my previous stay. Likely won't come back.The room was pretty nice, but I didn't feel that my stay was value for money.
AndyApr 10, 2025
7/10 It was nice until around 5 am when all the planes take off.The property is new and has a good vibe but it would be a best in summer. Pool area will be amazing when finished. Staff was amazing and very friendly and helpful.
MelodyMar 11, 2025
10/10 Brilliant hotel off the main strip.This hotel is amazing. The staff were welcoming and helpful. The rooms were cleaned every day to a high standard. The main pools were closed due to time of year but they have a heated pool open which was beautiful. In the summer months the other 3 pools will be so much fun. The hotel was located off the main strip but it wasn’t much to get a LIFT.
You can pay for all u can eat breakfast which was well worth the money. There is also coffee shop and juice bar that we used.
This holiday was by far one of our best and the hotel was a big part of that too.
karenrI5572AIMar 15, 2025
5/10 I was not satisfied with my stay at this location. Unsure if I’ll be trying this hotel again or recommending it to anyonCasino and restaurants in location. The art on the walls also the comfortable bed
LaurelMar 14, 2025
10/10 Great Value, Nice StayWent with family for the weekend and was pleasantly surprised on how modern and comfortable this hotel was.
The room was clean and very stylish, TV had the ability to ask for room service and watch Netflix off your phone.
The view from the window was great as you can see the pool and the buildings of the strip.
The casino floor was very inviting and clean. The shops inside had everything we needed for Coffee, Pizza, Chinese cuisine, Italian, and Mexican food.
Our experience was very pleasant and would definitely come again.
ivesn2024Mar 14, 2025
10/10 Virgin Hotel ExperienceBrilliant hotel. Bar, entertainment and restaurants all top notch. Great casino. Room was beautiful with amazing view of the strip. Huge comfy bed. Staff Brilliant. Only down side was due to cold weather we had to get taxis to the strip which was quite costly but in all fairness we knew the location when we booked it so that is no reflection on the hotel, the staff were always on hand to help with taxis. Big shout out to Lindsay on the bar, lovely lady. If ever back in Vegas would 100% book this hotel again.
L332VVjoannepMar 16, 2025
5/10 PassableThe decor of the room is very nice. Very modern. Free parking.
JagodaApr 5, 2025
7/10 We had a relaxing time and enjoyed getting to experience the strip.Location, room layout, quiet and loved the shower.
DefenseMar 25, 2025
8/10 Great stay, farther from the strip from what i thoughtHotel room was spacious and very clean. Enough space for me and my plus one to work from the room for a couple days. Hotel looks very well taken care and clean.
PriscillaMar 8, 2025
10/10 I went with 6 of my friends and the hotel personnel were very friendly and accommodating. I had requested conjoined roomThe property itself was very clean and beautiful! The food was amazing as well, and easy access to a variety of restaurants, convenient stores!
DanielaApr 14, 2025
3/10 UnfotunateI didn’t like it
KukMar 19, 2025
4/10 DisappointingNo coffee machine, No useful space in the refrigerator. Receptionist didn't send me the room ready message that he promised. In room check out procedure looks incomplete so I went to lobby to confirm my check out with receptionist.
JonathanMar 23, 2025
8/10 Typical Las Vegas HotelBig Resort Hotel. Room was clean and comfortable.
Close to airport.
When I arrived there only few people at the front desk and a queue formed itself quickly. Took quite long to check in.
NiccoloApr 12, 2025
8/10 Very goodhotel is quite new, all equipment working fine
MaximMar 11, 2025
8/10 Good value but poor ACMy only reason to downgrade the hotel is that the air conditioning did not cool the room sufficiently. We were there in April. I can’t imagine in the heat of summer
LeanneApr 10, 2025
9/10 Pleasant stay, good room size and cozyNice, spacious and clean property
AnnudeepMar 2, 2025
10/10 Beautiful placeThe whole property was amazing. It was clean, and there so many things to do beautiful views . The game room and gym were a nice touch
JessicaApr 12, 2025
7/10 We were there for a conference.
CindyMar 3, 2025
6/10 Pleasant
BackofenMar 10, 2025
10/10 ExceptionalThe hotel was fresh, clean and calm, with friendly, helpful and accommodating staff.
BillyApr 11, 2025
10/10 ExceptionalWonderful decor very nice and comfortable and modern technology was exceptional
BathshebaMar 12, 2025
6/10 Update, low key , good foodPool staff not the best trained to create a welcoming environment.
RuthieApr 12, 2025
10/10 ExceptionalEverything was outstanding.
JohnMar 17, 2025
6/10 PleasantRoom
JamesMar 13, 2025
10/10 Great Hotel just off the strip in Vegas
AndreiaApr 14, 2025
8/10 I'm
AdamsMar 10, 2025
10/10 Exceptional
HadeelApr 7, 2025
10/10 Exceptional
JesusApr 7, 2025
10/10 Exceptional
MichaelApr 6, 2025
10/10 Exceptional
RobertApr 1, 2025
10/10 Exceptional
IsaacMar 24, 2025
10/10 Exceptional
BrheaMar 22, 2025
10/10 Exceptional
XuhaoMar 9, 2025
10/10 Exceptional
GuolongMar 3, 2025
8/10 Very good
MollyApr 10, 2025
8/10 Very good
NicholasMar 23, 2025
5/10 Passable
JoeApr 12, 2025
9/10 Superb
KamilApr 14, 2025
9/10 Superb
NataliaApr 6, 2025
9/10 Superb
NateApr 4, 2025
9/10 Superb
MileaMar 23, 2025
5/10 Looks fancy from the outside but feels flawed on the inside.They checked us in much earlier than expected, which was appreciated. The room had a great shower, one of the highlights of the stay.
IvanJan 12, 2025
5/10 Las Vegas is a great place to visit .The yesteryear vibe of the hotel was nice.
DavidFeb 2, 2025
9/10 Very nice hotel for perfect Vegas stayIt’s a super nice hotel, a bit away from the strip but still close. Inside the hotel you have everything you need from bar to pizza all night to gym to juice bar and so on. I really loved staying here
MarieJan 23, 2025
5/10 Shockingly noisy rooms because of planes. You will not sleep.Nice public areas with good staff. Barring the super noisy rooms, this is a nice-looking place with fun vibes and good outside open space.
YannisFeb 4, 2025
3/10 It is not extremely bad, but I have no intention to come back to this hotel. Me and my group have another hotel in the aBest housekeeping. Front desk do not explain about my Gold Hilton status until I fight for it. I was charged for room amenities that I haven’t used. I am not happy about how me and my group were treated. There is nothing that brings us to this hotel.
BruckFeb 2, 2025
6/10 It was a good stay but I wouldn’t book here again unless it was a really good price.I enjoyed the bathtub in the room but it also came with some issues.
AmyJan 31, 2025
9/10 Superb
RomainMar 12, 2025
7/10 Good
KennyApr 13, 2025
7/10 Good
PaulMar 31, 2025
9/10 Fabulous stay, rooms and facilities were excellent.
AndrewJan 2, 2025
3/10 Hotel on strike!
CynthiaJan 29, 2025
7/10 Great location, decent price, and blah serviceLarge facility and decent food/drink options
JohnJan 29, 2025
9/10 Great stay!Very clean, fresh towels when needed. Chef Xue excellent. We enjoyed hot tub. Beds very comfortable, needed a comfy chair on opposite side of room. Lots of things to do in the hotel itself.
LyndaFeb 3, 2025
9/10 Fantastic hotel - highly recommendMuch nicer than the sprawling casinos on the strip. Casino staff were really friendly. Rooms were nice. Beds extremely comfortable. Awesome gym
RiadJan 25, 2025
10/10 Clean and modern hotel with wonderful food options.The rooms were large and modern and I loved that the casino didn’t smell like smoke. The steak house was phenomenal-one of the best meals I’ve had. I would definitely stay here again.
MichelleFeb 26, 2025
8/10 Good hotel, very corporate thoThere was nothing wrong with it, quite smooth stay
VeronicaFeb 23, 2025
4/10 Disappointing
RafalJan 20, 2025
9/10 Nice modern hotel a little outside of the strip.The pool area is nice but small (free part). The room was nice and modern with a comfortable bed. Parking is free and not too far from the rooms.
EnricoJan 7, 2025
6/10 Meh!Room was okay.
But the walk from check-in to our rooms was a great distance.
StevenJan 21, 2025
10/10 I will add this hotel to my list of places to stay in VegasThe location was perfect for what I needed. There are plenty of restaurants (good ones) close by.
PatriciaFeb 16, 2025
9/10 My stay at the hotel was nice overallRoom location and a very nice view. And the floor was extremely Quiet
CharlesJan 22, 2025
7/10 OkRoom
TomsalJan 22, 2025
10/10 We loved staying here and will stay here again and again!Very upscale, modern and comfortable
AdiebettyFeb 4, 2025
9/10 SuperbEverything was great!! Would book again ... the front desk helped us with getting a nice room
TosifJan 29, 2025
10/10 Thank you LaLa.We were upgraded at no expense to us.
Lala at the front desk was exceptional, friendly but very professional
SusanJan 23, 2025
9/10 SuperbBig room
Hotel very clean
Kassi restaurant
Free parking
JuliaJan 29, 2025
10/10 Loved Virgin hotelDream stay - looking forward to staying here again
AfikFeb 18, 2025
5/10 Passable
TeodoraDec 27, 2024
8/10 We were there for a conferenceIt looked nice.
CindyFeb 21, 2025
9/10 Superbgood location,spacious room,cozy bed,beautiful hotel.
ZaikuiJan 25, 2025
9/10 SuperbOur family is really enjoying our stay! We will for sure return here when coming to Vegas.
RayFeb 28, 2025
9/10 Superb
TomasDec 28, 2024
10/10 My stay was ExceptionalEverything
LynetteDec 28, 2024
3/10 PoorThe view
TatianaJan 29, 2025
10/10 ExceptionalWonderful hotel
LeandroFeb 14, 2025
10/10 ExceptionalEverything
OmarFeb 18, 2025
7/10 GoodThe environment
AymanFeb 15, 2025
8/10 Very goodCasino
SahilJan 23, 2025
10/10 Exceptional
RoshelFeb 1, 2025
10/10 Exceptional
JasonJan 21, 2025
10/10 Exceptional
ReneJan 18, 2025
8/10 Very good
HartFeb 12, 2025
7/10 Good
LuisMar 14, 2025
8/10 Very good
MatthiasJan 5, 2025
6/10 Pleasant
BharathiDec 29, 2024
9/10 Superb
WyattJan 8, 2025
9/10 Superb
RobbieJan 2, 2025
7/10 Good
UnknownFeb 27, 2025
8/10 Very good
HsinDec 28, 2024
7/10 Good
DenaFeb 15, 2025
7/10 Good
LuongJan 30, 2025
7/10 Good
ChelseaJan 25, 2025
7/10 Fine
ToniJan 22, 2025