2/10 Worst customer service. Beware.Earlier review of comparing this hotel’s customer service to a Best Western is spot on. We had a great weekend planned and chose the Waldorf for V-Day weekend. Delta cancelled our flights 2 hrs before takeoff. We had a lot of high end restaurant reservations booked and they also had to be cancelled. When my wife called the Waldorf and asked for a room cancellation she was told by Jeremy Timono front desk manager, a first night cancellation fee of $494 would apply because we called to cancel so late. The rug was pulled from under us due to a rain storm literally hours before takeoff, ruining our entire weekend. We even provided evidence of flight cancellations and still, the world renowned Waldorf Astoria and their desk manager would not budge. Their robotic attitude and unwillingness to hear us out about our cancelled trip was surprising. I really thought a hotel of this caliber would understand; sympathize with our situation and not apply the cancellation fee. Talk about losing customers before they even walk in the door. I’ve also let my extended family know of how we’ve just been treated. They won’t be staying there either. Waldorf Astoria had the opportunity to do the right thing and in turn will never set foot inside that hotel. Hello Four Seasons, you’ve just won yourself some new life long customers.
ArtH71Feb 14, 2025
10/10 Very ImpressedMy most recent stay at the WALV was hugely improved over my previous couple of stays, and has certainly convinced me to return to this property.
Room: Prior to my arrival, I was upgraded from a city view room to a strip view room in the app, and the room was ready before the standard check-in time.
Pool and Zen Kitchen: The pools are well heated, and while the pool cafe was still closed for the season, I grabbed lunch from Zen Kitchen and brought it to the pool. Not only did the staff at Zen Kitchen understand that I was ordering food to take to the pool and therefore make it a point to get my food ready quickly (only 10 minutes!), my poke bowl was probably the best I’ve ever had.
Gym: The gym is as clean as ever, with tons of machines and space.
Restaurant: Since Sky Bar is still closed, we went for drinks in the former restaurant, currently repurposed as the Hotel Bar. The bar is absolutely gorgeous, has sweeping strip views, and doesn’t feel in any way like a step down from Sky Bar. The service and drinks were great, and the truffle fries were PHENOMENAL.
On a final positive note: After my stay, I reported a housekeeping issue that had occurred. The hotel responded promptly and very thoroughly.
rachelarachelMar 5, 2025
10/10 A Peaceful Oasis of Luxury - It's All in the DetailsThe Las Vegas Waldorf Astoria is an absolutely beautiful, peaceful and first class property in the middle of the strip. The is a 5++++ Star hotel, smoke free, casino free and peacerespite from the craziness of the LV Strip. The staff are kind, helpful and professional, always ready to assist with a smile. The rooms are spacioous, beautiful and the bathroom is stunning. We had a city view room that gave us a "peek" of the strip on the 12th floor and it was great. The heated pool, jacuzzi and gym are top notch. Everything is spotless and well maintained. The Waldorf Astoria does not dissapoint. It is the small things that matter and I love the beautiful L'Occitane shaving set in each room, bath salts, along with the fresh fruit infused water and cool towels in the gym. When I forgot my toothbrush they provided a complimentary one without having to leave the property and buy one. The bar on the 28th floor is a relaxed and romantic little spot with amazing views. This hotel is located close to the Cosmopolitan, VDARA, planet Hollywood and lots of shopping and restaurants. Do not hesitate to book here, it will exceed all of your expectations.
REDONDOGIRLMar 2, 2025
6/10 Disapointing.This hotel was a bit disappointing. It was very expensive so we had high expectations. The hot tap was broken on one of our sinks, and the other sink kept making loud bubbling sounds like it was blocked. By far the worst part was that on our second day in Vegas we were put from 10 a.m untill 10 pm and when we got back our room hadnt been serviced. We came home to an unmade bed and dirty towels. Horrible. I called the front desk and they said housekeeping was only until 8.30 and it was too late to make up the room so I asked for clean towels and water bottles. We went to the bar and came back later and they weren't there. The next morning we found they had been placed in the valet closet but no one told us they would be in there. The Skybar was being renovated and was very expensive. It wasn't anything to get excited about.
louisemT287RGMar 17, 2025
6/10 Not bad and will stay again but not at the MO levelPrivate, non smoking and clean
CarrieMar 6, 2025
10/10 Best of the best in VegasThe WA hotel and it's staff were absolutely top notch!! Room was excellent with a matching strip view. The WA called a local steakhouse for us twice a day and finally secured is a dinner that had no availability for weeks. I can't say enough!!!
Extraordinary821402Feb 16, 2025
10/10 I Love Waldorf since it was Mandarin Oriental)My absolutely favorite hotel in the whole Vegas
DariaMar 22, 2025
10/10 Everything Perfect, will come back againKumarhane yok, gürültü yok huzur
OmerJan 26, 2025
10/10 Exceptional
GuanxingMar 26, 2025
3/10 PoorNothing
SiddigDec 31, 2024
6/10 PleasantLocation
LinaJan 22, 2025
10/10 Exceptional
IvyDec 26, 2024
5/10 Passable
FahimehJan 22, 2025
5/10 Disappointing. The location good. However, would have expected some credit for issues incurred.Pool staff nice, friendly and helpful.
DeanSep 27, 2024
8/10 Very goodHelpfull staff
Modernity of the equipment
MarcoNov 21, 2024
10/10 Ist class hotelCentrally located but has no casino and no attractions, so no passing footfall, hence quiet.
Staff all attentive and professional. 2 swimming pools with lots of lounges and umbrellas.
Excellent Zen cafe for quick coffee and pastry for breakfast if full breakfast is not required.
Bar with excellent views, especially at night.
Luggage lockup with facilities to shower and change if already checked out.
Had a road trip from San Francisco down to L.A. and then to Vegas staying at 7 different hotels. Waldorf by far, the best hotel. Hotel thought of everything.
GaryJun 22, 2024
7/10 Good location, nice bed.You will sleep very well in the bed.
HajoAug 14, 2024
10/10 10/10 AMAZINGEVERYTHING. Staff were so friendly and helpful. Checked in on us in a great way without being invasive in any way. Room was definitely worth the money. Bathroom was INCREDIBLE. Location was amazing.
JaydenSep 24, 2024
10/10 Overall great hotelThe location, staff was great, my room was the best ever
StacieAug 4, 2024
10/10 The hotel is in a great spot in the center of the strip, but it doesn't feel that way once you walk into the hotel iQuiet , clean, excellent staff
MicheleSep 22, 2024
2/10 A nightmareWe are a family of 5. We have 3 small kids and they have us rooms that are not connected so the family was separated
BazzariOct 16, 2024
6/10 Disappointing againIt’s a nice hotel and great location and new entrance is nice
DavidJun 10, 2024
9/10 Superb and comfortableFabulous location
Excellent room size and very comfortable
UmulbaninJun 23, 2024
10/10 Great place. Has improved a lot since our last visit in 2022Breakfast was fantastic at the Zen Cafe.
AnhAug 4, 2024
10/10 One of the most beautiful properties I’ve stayed in! Very relaxing. Service couldn’t have been better!Smokeless and great location!
EllenSep 26, 2024
4/10 I paid a lot of money for the stay but the staff were very rude and unhelpfulThe amenities
MarissaOct 24, 2024
10/10 Great stayA great stay overall
AliAug 26, 2024
10/10 Exceptional
LindaOct 19, 2024
10/10 Exceptional
JamesiaOct 25, 2024
8/10 Fun and luxurious stay on the Vegas stripWell located. Comfortable. Excellent staff.
CharlesAug 15, 2024
10/10 Exceptional
TashaSep 3, 2024
10/10 Exceptional
FloresSep 1, 2024
10/10 Exceptional
TravantiAug 17, 2024
10/10 Exceptional
DarrenAug 16, 2024
10/10 Exceptional
LauraAug 13, 2024
10/10 Exceptional
MohammadJul 24, 2024
10/10 Exceptional
ChikaJul 20, 2024
10/10 Exceptional
ShelbyJul 8, 2024
8/10 Very good
JoshuaAug 30, 2024
9/10 Superb
PeterOct 5, 2024
10/10 Exceptional
AbelMay 31, 2024
9/10 Superb
AndriiJul 29, 2024
1/10 Bad
HassenSep 12, 2024
5/10 PassableConvenience to the strip was great. Staff was very nice and overly helpful.
JeffMay 20, 2024
9/10 SuperbLocation, gym, overall staff engagement, food.
DomenicoMay 22, 2024
10/10 Exceptional
MarshallJun 19, 2024
10/10 Exceptional
MohammedJun 14, 2024
10/10 Exceptional
JonaMay 23, 2024
10/10 Exceptional
KaciMay 15, 2024
9/10 Superb
PaulinaJul 4, 2024
8/10 Stay was nice but disappointing in the quality of the room.The staff were quite nice and attentive and I love the location of the property.
LisaMar 3, 2024
10/10 This is a beautiful, high-end hotel that is a great location and really great food and service.The high tea and room service were amazing! I loved the shower and tub. The pool was also fantastic.
LaneApr 19, 2024
1/10 Very rude front of staff
StaceyApr 2, 2024
7/10 For the price I would try elsewhereLoved the quality of the robe and the bathroom products.
JessicaApr 30, 2024
2/10 Bad value for moneyThe toilet roll
DominicApr 26, 2024
1/10 badi had bad expThis is the second time I have stayed in your hotel, and the first experience was beautiful, so I returned the experience for my honeymoon, but it was one of the worst experiences for me in my entire life. I arrived at the hotel and it was time for me to sleep, and the suite was not ready to host it, as the lighting control device was not working and the lighting was on. A technician came to me and fixed the errors when It went and damaged the blackout and the curtains. I could not sleep. The second time I tested the lights at 3:30 a.m., they turned on and turned off suddenly without control. Even if there was a leak in the bathroom, they did not fix it for me. In the end, the Valet car on the second day waited ten minutes for the car to be delivered, and this will be the last time. I will visit your hotel, thank you
MajidJan 19, 2024
10/10 Awesome choice for those looking for quality over quantityNo casino!
RobFeb 16, 2024
10/10 I’d love to stay in Astoria next time when I visit Las Vegas.Everything!
AleksandraJan 19, 2024
1/10 Bad Service, bad food, bad communication, hidden charges.
Hans-peterMar 7, 2024
4/10 DisappointingClean towels and sheets.
WinstonFeb 3, 2024
10/10 Exceptional
ShannonMar 14, 2024
1/10 It was very boring on New Year's Eve at the hotel, we had to leave for another hotel... unfortunatelythe price does not correspond to the hotel, the New Year's mood was not in the hotel, it was very modest, there was strictly no New Year's music in the lobby, minimal interior... the price did not correspond
NairaJan 3, 2024
10/10 Very nice, very comfortable, very spacious, very clean hotel roomVery clean, very stylish nice hotel, and very close to the MGM where I went to see usher in concert
JasonNov 21, 2023
10/10 Exceptional
KonstantinJan 20, 2024
8/10 Very good
FadiFeb 23, 2024
5/10 Passable
YanivMar 2, 2024
10/10 I enjoy my stay at the luxurious hotelClean friendly beautiful and comfortable bar and food
Amazing hotel overall
LatoniaNov 27, 2023
10/10 ExceptionalThe room was very excellent. Nothing was wrong with the room.
KirkpatrickDec 1, 2023
10/10 Exceptional
MicheleNov 23, 2023
2/10 Very poor
IvanDec 25, 2023
6/10 Pleasant
AlsharidJan 24, 2024
9/10 Superb
AnindyaJan 29, 2024
9/10 Superb
HamishJan 9, 2024
8/10 Very good as expected with a small issue.The hotel is clean and up to the standard expected. The facilites are excellent and the bars and restaurants are good.
DavidSep 22, 2023
9/10 Superb
MauriceOct 28, 2023
10/10 Exceptional
DeniseNov 2, 2023
8/10 Very good
PatrickOct 26, 2023
9/10 Superb
ClaireDec 19, 2023
9/10 Superb
CanadaDec 9, 2023
10/10 ExceptionalGot upgrade w/o asking. Incredible suite.
SequoyahAug 6, 2023
8/10 Clean and quite place to relaxThe location & services
AdelSep 22, 2023
8/10 Very good
TimoSep 20, 2023
9/10 Superb
BarryNov 3, 2023
10/10 Exceptional
MohammedAug 27, 2023
9/10 Superb
RobertOct 13, 2023
9/10 Superb
DayoOct 1, 2023
8/10 Definitly a good hotel but we were there at the wrong time!I would say this is one of the best and most affordable hotels in Las Vegas. Especially as a family and non smoker this was the right hotel to choose. In my perspective its a huge plus that the hotel doesn’t have a Casino, its more quiet and doesn’t smell as bad. The Waldorf Astoria is one of the newer hotel in the area and worth its money when you compare it with the old hug hotels around.(MGM/ Caesar Palace). The view and room of the hotel were amazing. The bathtub was stunning!
DunjaJun 8, 2023
6/10 This Waldorf unit does not really meet the standards of their other units (e.g. in Dubai)Well located, not overcrowded
KornélJul 21, 2023
10/10 Exceptional
BobJul 29, 2023
7/10 Good
AbdullaSep 6, 2023
8/10 Great location & service; wait until the construction/remodeling is overThe hotel is very good overall, great location on the Strip; Clean room
IlyaJul 1, 2023
7/10 Wonderful hotel for those that want a hotel without a casino in it.Wondering non-Casino hotel on the north end of the LV strip. It's in a great location and the hotel is on the smaller side, so it's easy to get in and out of your room. Pool is great, Sky Bar is neat and they have a nice fitness studio. The rooms are very nice and well appointed with comfortable beds and HUGE bathrooms.
BillApr 13, 2023
8/10 I would probably come again once the construction of the lobby is over, because this hotel is wonderful, the staff is inThe extremely kind and sweet staff
The pool and the spa
The room was really clean and the equipments were functioning nicely
The location, far enough of the strip to be relaxed but close enough of the others hotels/shops/casinos of the strip
ThaïsApr 15, 2023
10/10 ExceptionalGreat location, friendly staff, relaxed atmosphere.
KayeApr 21, 2023
6/10 Pleasant
BertMay 30, 2023
4/10 uncomfortable, sleepless, not happylocation
GeoffreyMay 30, 2023
4/10 Disappointing
NakilaJun 26, 2023
10/10 Exceptional
KaraleeJul 2, 2023
10/10 Exceptional
GeovanniMay 21, 2023
8/10 Very good
ErinMay 15, 2023