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The Westin Michigan Avenue Chicago

909 North Michigan Avenue, Chicago

·See map

Good

667 reviews

8.5/10

Luxurious Downtown Chicago Location
Situated in the heart of the Magnificent Mile, The Westin Michigan Avenue Chicago offers a prime location near top-notch shopping, dining, and entertainment options. Directly across from the John Hancock Center, guests can immerse themselves in the vibrant city life.
First-Class Amenities
Indulge in luxury at this downtown Chicago hotel with a boutique spa for ultimate relaxation and a fine dining restaurant, The Grill on the Alley, serving award-winning dishes. Enjoy the convenience of 24-hour room service and freshly brewed Starbucks coffee at Café A La Carte.
Proximity to Top Attractions
Explore iconic Lake Michigan and Oak Street Beach just moments away, or take a short drive to visit the Art Institute of Chicago and Navy Pier. With the Chicago Red Line subway station nearby, the city's top attractions are easily accessible.
Book now to experience luxury and convenience at The Westin Michigan Avenue Chicago.

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Popular amenities

Parking

Air conditioning

Luggage storage

Choose rooms

Jun 27th – 28th 2026

1 Room, 2 Travellers

8.5

667 reviews

Live2travel1964

Business · September 2025

2/10

I am here for a 3 day conference. Checked in on Tues Sep 9th 6pm. I had to deal with the worst front desk person at a Marriott property. Front desk girls name is Jenieca. She was so rude. She was rush...I am here for a 3 day conference. Checked in on Tues Sep 9th 6pm. I had to deal with the worst front desk person at a Marriott property. Front desk girls name is Jenieca. She was so rude. She was rushing to get rid of me. I came after a long flight. I was tired. I had a few of questions about restaurants & conference rooms etc. She was not ready to answer any of the questions. I turned around look behind me to see whether there are any other guest waiting. There was none. At the same time other girl who was very sweet & friendly to the guest she was helping. I wish I had her. Jenieca IS NOT FIT TO WORK THE FRONT DESK. Some people are not made for that. She should be working back of the house. She may be racist. Or she was getting off her shift. I blame the management for hiring her. One employee could bring reputation of your establishment. I am a Hilton honors and Starwood member. This bothered me so much. I got up at 5am to write this.show more

227bertg

Family · October 2025

6/10

While in a great location, this is an old, dated hotel. The staff is great overall, but at times seemed overworked. My main issue is the “sewer” smell that permeates several rooms and floors. The firs...While in a great location, this is an old, dated hotel. The staff is great overall, but at times seemed overworked. My main issue is the “sewer” smell that permeates several rooms and floors. The first room we checked into (10th floor) was so awful We literally had to wait outside… When a housekeeping manager came up, she immediately smelled it, and said that she will take care of it and move us to a different room. Our next room, the ninth floor, was tiny! Literally one of the smallest hotel rooms I’ve ever stayed in. It smelled better, but not great. The bathroom was tiny and old, The carpets are kind of dirty. It was depressing. The hallways have an old, dusty, musty, smell, with a bit of sewer mixed in. There were also some issues with our bill (Including a $17.95 “coffee cart” fee!) Front desk was somewhat helpful, But overall, this wasn’t a great experience. There are many other Marriott properties nearby that are probably a better choice.show more

CMYang

Business · September 2025

6/10

Upon arrival, it was already past 10 p.m. The hotel assigned me an accessible room on the fourth floor. As a result, both the room itself and the bathroom were very spacious. However, due to the low f...Upon arrival, it was already past 10 p.m. The hotel assigned me an accessible room on the fourth floor. As a result, both the room itself and the bathroom were very spacious. However, due to the low floor, there was hardly any natural sunlight. The bed itself was very comfortable, but the other furniture showed noticeable signs of wear and tear, making it look old. What was most unpleasant, however, was that the room was very close to the staff supply room. As a result, I often heard the sound of items being moved and things bumping into each other. In addition, the noise from the water pipes was very loud, waking me up several times in the middle of the night and affecting my sleep quality. On a positive note, the hotel’s location itself was excellent.show more

LornaJ207

Couples · September 2025

10/10

Spent 4 days in the Windy City and stayed 3 nights at the Westin. The front desk and the housekeeping staff were great, our room was cleaned each day. We used the Club level Lounge for breakfast on ...Spent 4 days in the Windy City and stayed 3 nights at the Westin. The front desk and the housekeeping staff were great, our room was cleaned each day. We used the Club level Lounge for breakfast on Friday morning, eggs, oatmeal, sausage and assorted bagels and rolls. Our room was on the 25th floor and had a view of Lake Michigan! We will definitely stay here again!show more

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Amenities

General

Air conditioning

Non-smoking throughout

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Internet

Paid WiFi

Internet access

Transport & Parking

Parking

Car hire

Secured parking

Garage

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Process in place to check health of guests

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Restaurant & Bars

Restaurant

Food delivered to guest room

Delivered food - securely covered

Mobile app for room service

Spa

Health or beauty spa nearby

Games, Entertainment & Media

Shared lounge/TV area

Television in common areas

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

Reception hall

Outdoor Activities

Beach toys

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Access to health care professionals

Face masks for guests available

24-hour security

Key card access

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House rules

Check-in

03:00 PM

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Check-in starts at 03:00 PM, while you're expected to check out by 12:00 PM.

The Westin Michigan Avenue Chicago's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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The Westin Michigan Avenue Chicago

Good

667 reviews

Show more

Popular amenities

Choose rooms

Jun 27th – 28th 2026

1 Room, 2 Travellers

667 reviews

Live2travel1964

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

227bertg

6/10

CMYang

6/10

LornaJ207

10/10

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Kasa South Loop Chicago, Chicago

900 S Clark Street

Excellent

159 reviews

The Allegro Royal Sonesta Hotel Chicago Loop, Chicago

171 W Randolph St

Good

1601 reviews

Hampton Inn Chicago Downtown/Magnificent Mile, Chicago

160 E Huron Street

Good

785 reviews

Sonder - The Western, Chicago

1932 North Milwaukee Avenue

Wrigley Suites, Chicago

3218 N Clark St

Park Hyatt Chicago, Chicago

800 N Michigan Ave

Excellent

224 reviews

Hyatt Regency Chicago, Chicago

151 East Wacker Dr

Good

2465 reviews

Deluxe Wicker Park Suites by Sonder, Chicago

West Division Street

Chicago Marriott Downtown Magnificent Mile, Chicago

540 North Michigan Avenue

Good

506 reviews

The Whitehall Hotel, BW Premier Collection, Chicago

105 E Delaware Pl

Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Safety & Security

Show more

House rules

FAQ

667 reviews

Live2travel1964

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

227bertg

6/10

CMYang

6/10

LornaJ207

10/10

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Kasa South Loop Chicago, Chicago

2/10

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