Coastal315454
Friends Getaway · November 20252/10
BUYER BEWARE! READ ALL THE NEGATIVE REVIEWS HERE ON GOOGLE. THERE IS A THEME!
Management is not interested in making sure their sales correlate with customer experience. I have emailed my concerns wi...BUYER BEWARE! READ ALL THE NEGATIVE REVIEWS HERE ON GOOGLE. THERE IS A THEME!
Management is not interested in making sure their sales correlate with customer experience. I have emailed my concerns with my stay over the last few months only to be gaslit and told everything that happened during my stay was standard procedure.
I am reading all the negative reviews that have received response on this platform from the hotel like they are trying to make amends for your bad stays, they are not. I can guarantee that every comment, if it was even followed up by an email stated "this did not happen and this is our brands standard". Never have I been gaslit by a hotel before, but maybe it's time to clean house on the management.
I have stayed at varying westins around the world and know the standard they uphold, hence the high rates they charge. This westin needs to lose its title brand as it is not upholding any of the standards of the brand.
- no call when room was ready
- no upgrade available
- not even a thank you for being titanium
- no kits available for paid use as specifically part of the brand allure
- parking oversold, No spots available(managed by outside company) fail, which turned to confusion and threatening calls from the front desk, which they refuse to acknowledge they did
- waited 45 minutes at breakfast to even get a server to look at us, buffet is great, if you can get coffee and drinks, now mind you every single other table around us was being served, but being 2 females maybe had something to do with it, because I can't figure out otherwise..
- no feather pillows across the brand, really?
-aquafina water supplied in the room, really?
You know the old show dinosaurs? I feel like the baby with a pot in my hand screaming, NOT A WESTIN, NOT A WESTIN, NOT A WESTIN
@MARRIOTT I EMPLORE YOU TO DO SOMETHING ABOUT THIS PROPERTY! THEY ARE NOT UPHOLDING THE STANDARDS AND THE MANAGEMENT NEEDS DONE SERIOUS TRAINING!
Keep in mind I'm not just complaining. We stayed at the hilton next door the night before we checked in and it was what one could expect of that level hotel, and outshone the westin by leaps and bounds. Not to mention i stayed at the courtyard, the courtyard! In Nanaimo prior to coming to whistler and their customer services outshone this westin by leaps and bounds. Feather pillows, hand written note and a thank you basket! What i would have expected from the westin, not the courtyard!
MAYBE THE COURTYARD MANAGEMENT IN NANAIMO CAN COME TRAIN THE WESTIN MANAGEMENT, BECAUSE THEY DO NOT HAVE IT!
I AM NOT WRITING THIS REVIEW BECAUSE I EXPECT ANYTHING FROM THIS MANAGEMENT AFTER ALREADY HAVING SPOKEN TO 2 GUEST SERVICES MANAGERS IN THE LAST 3 MONTHS,I AM WRITING THIS SO HOPEFULLY PEOPLE WILL THINK TWICE ABOUT SPENDING THEIR POINTS, AWARD NIGHTS OR BETTER YET HARD EARNED DOLLARS ON A HOTEL THAT IS NOT WORTH IT. STAY AT THE HILTON NEXT DOOR, HECK STAY AT THE DELTA HOTEL! BUT FOR THE LOVE OF ALL THAT IS HOLY, DO NOT STAY AT THE WESTIN!Show More
