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The Whitehall Hotel, BW Premier Collection

105 E Delaware Pl, Chicago, Illinois, 60611, Chicago

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Good

1908 reviews

8/10

Discover the essence of Chicago at The Whitehall Hotel, BW Premier Collection, a boutique oasis nestled steps from Michigan Avenue.
Recreation & Relaxation
Unwind in our state-of-the-art fitness center or savor a drink at our stylish bar/lounge. Our dedicated concierge services stand ready to elevate your stay.
Gourmet Dining
Indulge in delightful meals at Kirei, where culinary artistry meets comfort. Start your day with a complimentary buffet breakfast, available on weekdays and weekends for a perfect morning fuel.
Comfort & Connectivity
Retreat to one of our 222 elegantly appointed guestrooms featuring plush, pillowtop beds with Egyptian cotton sheets. Enjoy complimentary internet access and premium amenities, ensuring you remain connected and relaxed throughout your stay.
Elevate your Chicago experience – book your stay at The Whitehall Hotel today!

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Popular Amenities

Free WiFi

24-hour front desk

Luggage storage

Choose rooms

Jun 2nd – 3rd 2026

1 Room, 2 Travellers

1908 reviews

Sharlene

August 2025

6/10

Upon my arrival on 8/12/2025, (approximately 4:15 p.m.), my initial contact with Cheryl at the front desk was not professional or pleasant. She was not welcoming towards me. As I was checking in; she ...Upon my arrival on 8/12/2025, (approximately 4:15 p.m.), my initial contact with Cheryl at the front desk was not professional or pleasant. She was not welcoming towards me. As I was checking in; she without warning walked away from the counter and proceeded to happily assist other guests in the lobby area. Her negative demeanor was evident, e.g. facial expressions, nonverbals. Shortly after I took my luggage to the room, I returned to the desk for parking validation assistance. Within seconds of her beginning to assist me, she summoned another guest from behind me to assist him first. A total disregard and disrespect towards me. Another guest walked up beside me expecting to be immediately assisted as well. She may have had an epiphany, as she advised that guest that she was currently assisting me, as she aggressively fumbled through the parking validation binder. My Guest shared his unpleasant experience with Cheryl. Suggested upgrades: lobby, elevators, carpet, room, specifically the bathroom. It appeared to be very outdated. The bathroom had a worn appearance, to include the knobs on the sink, tub, and toilet. The price and stay were not comparable. On a positive note, the bed was very comfortable. Upon checkout (8/14/2025) Cheryl appeared to be in good spirits. It is my suggestion that people that cannot positively relate to people, should 'Not' apply and/or accept employment that requires direct interaction with the public. Guests should not be mistreated by the Staff. Show More

Geoffrey

August 2025

6/10

I recently stayed at The Whitehall Hotel, and while the location and historic charm are definite positives, my overall experience was mixed. The attached restaurant was a big letdown. We tried it our...I recently stayed at The Whitehall Hotel, and while the location and historic charm are definite positives, my overall experience was mixed. The attached restaurant was a big letdown. We tried it our first night, and although our waiter was friendly, the service was very poor. Drinks were forgotten, food came out overcooked, and the pace was slow—even though the restaurant was nearly empty. The room itself was spacious and clean, but it’s clear the property needs some updating. The shower dial in our bathroom was broken, making it difficult to adjust water temperature. The fridge in the room was inconsistent, turning on and off, and when we reported this to the front desk, we were told someone would come up—but no one ever did. Another frustration was the ice situation—you have to request it, and after waiting almost two hours without delivery, we ended up going to the front desk ourselves to get some. Digital check-in was also confusing and left a bad impression. I repeatedly tried to pay for a 2pm late checkout for $25, and it kept getting declined, but oddly enough, the $45 3pm checkout was approved right away. This gave scammy vibes, especially when the front desk didn’t even seem aware that it had gone through—even though I had confirmation on my phone. Overall, the hotel has potential—it’s clean, has character, and the rooms are a decent size—but the lack of attention to detail, poor follow-through on service, and outdated amenities made my stay feel “meh.” Show More

King

August 2025

4/10

A Disappointing Stay My recent 4-day stay was highly disappointing and fell far short of a 4-star experience. The hotel feels more like a 2-star property due to its outdated facilities and subpar serv...A Disappointing Stay My recent 4-day stay was highly disappointing and fell far short of a 4-star experience. The hotel feels more like a 2-star property due to its outdated facilities and subpar service. The breakfast buffet was chaotic and unhygienic. There was no one checking if guests were actually staying at the hotel, which led to a disorganized and messy scene. It was a scramble, not a relaxed morning meal. My room was not cleaned at all during my entire stay. When I asked about housekeeping, the only offer was to drop off fresh towels and take out the trash. The hotel appears to be severely understaffed, with front desk employees handling multiple roles, including concierge, housekeeping, and maintenance. My only positive interaction was with Felicia at the front desk. She was incredibly kind and helpful throughout my stay. However, a different, older front desk employee seemed unprepared and had to rely on Felicia for assistance. Unfortunately, the overall experience was poor, and I would not recommend this hotel. I will not be returning. Show More

Shamuel

Family With Children · August 2025

4/10

The hallways a don’t the room smelled of mold. The floor had hair and other particles throughout. In bathroom, the ceiling over the tub had cracks and chipping paint. Faucet handles were loose and d...The hallways a don’t the room smelled of mold. The floor had hair and other particles throughout. In bathroom, the ceiling over the tub had cracks and chipping paint. Faucet handles were loose and difficult to control. I was renting a junior suite but there was no additional small bed as was described so my small child can sleep on. Thermostat kept on reporting different ambient temperature and changing the flow of cold and hot air. The breakfast time there was no refills on water, pastries. There was an issue with the toilet not flushing and called the housekeeping at 10am. Called them back to make sure it was done and was told I never called or made any request. It was done at 5pm. The only positive thing was the lady at the front desk. She was very polite and very pleasant to communicate with. Didn’t catch her name but she had short hair. Show More

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Amenities

General

Free newspapers in lobby

Smoke-free property

Front Desk Services

24-hour front desk

Luggage storage

Concierge service

Porter/bellhop

Accessibility

Elevator

Internet

Free WiFi

Free wired internet

Transport & Parking

Self parking (surcharge)

Fitness & Gym

Fitness facilities

Restaurant & Bars

Free breakfast

Free buffet breakfast

Business & Work

Computer station

Banquet hall

Outdoor Activities

Bicycle rentals nearby

Hiking/biking trails nearby

Sailing nearby

Safety & Security

Safe-deposit box at front desk

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

The Whitehall Hotel, BW Premier Collection doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

The Whitehall Hotel, BW Premier Collection's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

No. This hotel does not provide breakfast with its rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

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The Whitehall Hotel, BW Premier Collection

Good

1908 reviews

Show More

Popular Amenities

Choose rooms

Jun 2nd – 3rd 2026

1 Room, 2 Travellers

1908 reviews

Sharlene

6.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Geoffrey

6/10

King

4/10

Shamuel

4/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Fitness & Gym

Restaurant & Bars

Business & Work

Outdoor Activities

Safety & Security

Show More

House rules

FAQ

1908 reviews

Sharlene

6.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Geoffrey

6/10

King

4/10

Shamuel

4/10

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