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Friends Getaway · October 20252/10
We had dinner at the Nazcaa restaurant with a beautiful Burj view — food and service were excellent. After dinner, two of us stepped inside to have a quiet chat in the indoor waiting area while the re...We had dinner at the Nazcaa restaurant with a beautiful Burj view — food and service were excellent. After dinner, two of us stepped inside to have a quiet chat in the indoor waiting area while the rest of our group (five people) stayed outside to finish their drinks and smoke.
Suddenly, a hotel security guard named John approached us in a rude and confrontational way — no greeting, just questioning why we were sitting there, whether we were hotel guests, and even picking on my empty coffee cup that was not branded as Address. He insisted we either go back outside or leave, saying we couldn’t sit there, even though it was clearly a public indoor waiting area.
When we explained that we were dining guests, he said the restaurant was not part of the hotel but just rented by a third party — which makes absolutely no sense to guests. The restaurant is fully inside the hotel building, accessible only through hotel entrances and elevators. If the restaurant is paying rent to operate there, then naturally its guests should be allowed to use the hotel’s public areas like any others.
He then forced us to another indoor restaurant and sat us at a dirty, uncleared table, only for the staff there to immediately ask us to leave since we weren’t ordering. The attitude of the guard — arrogant, dismissive, and disrespectful — was completely unacceptable.
From this experience, it’s clear that guests like us are not welcome in this hotel — not for the restaurant, not for anything else. The management clearly does not care about how visitors are treated. Deeply disappointing and far below the hospitality standards one expects in Dubai.show more
