I stayed at this hotel hoping for a relaxing and professional experience, but unfortunately, that wasn’t the case. Here’s what happened during my stay:
• False fire alarm at 2AM — I had to run downst...I stayed at this hotel hoping for a relaxing and professional experience, but unfortunately, that wasn’t the case. Here’s what happened during my stay:
• False fire alarm at 2AM — I had to run downstairs in a robe, only to find out it was due to someone smoking in their room. It was frightening, disruptive, and not handled well.
• Strangers opened my room door — Two men tried to enter my room while I was inside. Thankfully, I had the security latch on. The front desk told me the men didn’t speak English and thought it was their room. That excuse was unacceptable — proper ID and guest name checks should be standard.
• Constant phone calls from staff — I was repeatedly called at random hours for unnecessary reasons. It disturbed my rest, especially since I often sleep in the mornings after working late.
• Key cards kept deactivating — Every time I returned to my room, the key wouldn’t work. I later realized it wasn’t even near my phone, so the cause was clearly on their side.
• Thin walls & noise — The room was not soundproof. I could hear loud voices and what sounded like parties from other rooms. Not ideal for rest.
• Terrible food — I ordered room service . It wasn’t fresh food, and later, a staff member admitted the food wasn’t made in-house — it’s bought and reheated. Completely unacceptable for a 4-star listing.
• Overall poor service — The staff didn’t feel attentive or professional.show more
