tianshengc2021
Solo Travel · November 20256/10
Edited: second stay on 11.22.2025. Room condition improved compared to last time. Turn-down service still requires a separate request.
Ice bucket arrived after 30 minutes despite the front desk stati...Edited: second stay on 11.22.2025. Room condition improved compared to last time. Turn-down service still requires a separate request.
Ice bucket arrived after 30 minutes despite the front desk stating “approximately 10 minutes.”
Requested the house car the next day for a 5-minute ride. Front desk confirmed with valet. Once downstairs, we were told the house car was unavailable. Another staff member later approached, confirmed we were waiting for the house car, then proceeded to assist multiple groups who arrived after us.
We waited more than 10 minutes for a 5-minute ride. No apology, no explanation.
First stay on 9.8.2025: The location is excellent — right next to Walt Disney Concert Hall and within walking distance to The Broad, Angels Flight, and Grand Central Market. The lobby is beautiful and calming, filled with natural light, wood accents, and greenery. The pool is large and minimalistic, a great spot to relax under the LA sun.
I booked through Amex FHR with Hilton Diamond status. Although I only received a one-level upgrade, I was given a room with a direct view of the Concert Hall, which was lovely.
Sydney at the front desk was especially kind — she even prepared a handwritten birthday card and made sure it was delivered as a surprise while I was dining at the hotel restaurant. That gesture was truly thoughtful and memorable.
However, I was disappointed with several details that negatively impacted the stay:
1. The room had a loud high pitch whistling wind noise from the window. I called for repair but no one showed up after one hour. I called again asking for a room change, but was told there were no available rooms despite the website showing availability. Eventually someone came to fix it by overtightening the window lock but the window handle could only be left hanging.
2. No turndown service was provided when I got back to the room at 8pm, and when I inquired, I was told housekeeping had already finished for the day. This was a first for me at an FHR collection property.
3. The minibar cabinet was warped, preventing the fridge door from closing properly, which caused ice buildup and water leakage onto the floor.
4. Despite confirming my guaranteed 4pm checkout through FHR, housekeeping entered my room before the time while all my belongings were still inside. I felt disrespected.
On the positive side, the staff were generally kind and welcoming, and the on-site restaurant San Laurel delivered excellent meals.
Overall, Conrad Los Angeles has great potential and wonderful public spaces, but the lack of attention to detail and service consistency made the stay fall short of expectations for a property of this caliber. I look forward to having a better experience when I come back in the future.Show More
