291tayannaw
Family · November 20252/10
While the hotel itself offered a decent level of comfort, I unfortunately would not choose to stay here again.
Upon check-in, I was charged a different rate than my original booking price — a small d...While the hotel itself offered a decent level of comfort, I unfortunately would not choose to stay here again.
Upon check-in, I was charged a different rate than my original booking price — a small difference of $14, but still unexpected and poorly explained. The real disappointment came later in the stay. Our room was located near a hallway, which was fine until Saturday, when a wedding party took over much of the parking area, making it nearly impossible to find a space near our room.
The most troubling experience, however, happened Saturday night after a long day at Universal Studios. My family — including my husband, our 2-year-old, and our three other children (one celebrating a birthday) — waited over two hours in the cold night fog for the hotel shuttle that never arrived. Multiple calls to the hotel went unanswered. Eventually, another guest informed us that the shuttle had broken down and the hotel had told guests to find their own way back.
With no communication, no backup plan, and no assistance offered, we were left to walk nearly 35 minutes back to the property through dark, foggy, and unsafe conditions. For a hotel of this size and revenue, it’s unacceptable that their shuttle service isn’t properly maintained or supported with contingencies.
I submitted this review the morning of checkout, and afterward, it felt as though the staff began picking on me in subtle but noticeable ways — small acts that made our departure more uncomfortable. To make matters worse, two days after checkout, I noticed that while the main stay charge had posted, a duplicate charge was still pending. When I called the property, I was told it would “fall off in 5–7 business days,” with no apology or reassurance offered.
This entire experience turned what could have been an enjoyable stay into an exhausting and frustrating ordeal. I cannot recommend this hotelShow More
