living4music27
Family · October 20256/10
My family and I stayed here for three nights. Unless you book a kids suite, this hotel is NOT family friendly.
Upon arrival, I will say the woman working reception was very pleasant. We opted for Val...My family and I stayed here for three nights. Unless you book a kids suite, this hotel is NOT family friendly.
Upon arrival, I will say the woman working reception was very pleasant. We opted for Valet only because we knew the weather was coming in and we had children ages 9 and 5. We thought we would do it for convenience.
However, the valet was almost never around. First of all, the valet parks the cars immediately next to the building. Literally you walk 10 steps and there is your car. The next morning we needed our car and the valet was not there yet. So the receptionist got us our car key and we got our car ourself. When we got back to the hotel later in the day, I parked my car in a valet spot and handed my key to the valet. The next day, the valet was there. He handed me my key and I walked to my car. When we got back, I parked my car again and handed him my key. I paid $70 a day to basically park my own car and get my own car out of a Valet spot. $70 a day for NON SERVICE!!!!!! If you say your valet, actually do a job!! What a rip-off!!!!
We got in later than planned the first night because of our flight and traffic. We couldn't even eat at the hotel restaurant as I looked at their menu online and there didn't seem to have any kid friendly meals. Now, that's not to say that there weren't any, but it wasn't on the menu online. If there is - please make sure to put it on the online menu! We wound up door dashing food to the hotel because of this.
The food at the restaurant is also overpriced. A bagel with lox should never be $22. Sorry not sorry.
We stay at Hilton's often because I am a Hilton Honors Member. We expected there would be a little "store" there where we could buy a drink or whatnot. NOPE! We were given to cans of water and told we can go to the Duane Reade to buy additional drinks. I have kids that need to take medications daily, morning and night, and that is just not convenient. I was so shocked.
We had a room with two queen beds, as we were two adults and two kids. Yet, for some reason, we only had towels for 3 people. Make that make sense! I had to ask for additional towels! If they know that 4 people are going to be staying in a room, they should make sure that there are enough towels in there.
I will say, that when I did ask for more, they did arrive quickly. So I was very appreciative of that.
The views from the hotel are very nice, and the subway and tram are very close by.
We didn't utilize the rooftop bar as we had kids. But I heard security talking to others, and they were RUDE.
It's a cute, kitchy hotel, but not for my family. We won't stay here again.Show More
