Hotel The Celestine Ginza
Chuo-ku, Ginza 8-4-22, Tokyo
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Good
306 reviews
8.9
Luxurious Accommodation
Hotel The Celestine Ginza, located in the heart of Tokyo, offers elegant and comfortable rooms equipped with modern amenities such as flat-screen TVs and minibars. The en suite bathrooms feature luxurious bathrobes and free toiletries, ensuring a relaxing stay for every guest.
Convenient Location
Situated just a short walk from Shinbashi Station, guests have easy access to Tokyo's major attractions and transportation hubs. The hotel's proximity to Ginza Station and Hibiya Park makes it an ideal choice for travelers interested in shopping, dining, and exploring the city.
Exceptional Services
With a 24-hour front desk, concierge service, and on-site restaurant, Hotel The Celestine Ginza goes above and beyond to cater to the needs of its guests. Whether you're looking for a relaxing massage, assistance with laundry, or a delicious meal, this hotel has you covered.
Book your stay at Hotel The Celestine Ginza now for a memorable and luxurious experience in Tokyo!
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Popular Amenities
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1 Room, 2 Travellers
Guest Reviews
Overall
8.9(306)9/10 Superb Hotel
The room was lovely and very spacious - we were able to fit 4 suitcases easily. The the bathroom was beautiful and there was more than enough space for clothes storage.
The view from the room was so interesting and it was really nice to watch the world go by!
The location was fantastic, with great transport links and only a 20 minute taxi ride from Haneda airport.
The staff were really helpful and went above and beyond, even making sure we didn't get wet when we were struggling to get to our taxi in the pouring rain!
AmyMar 24, 2025
7/10 Value for money, very good.
Very helpfull, very Nice and very friendly staff (forgot my phone in an uber and they very kindly and patiently helped me recover it).
Great location. Last floor italian restaurant is good.
Rooms are nice and clean and beds very comfy, However, both our rooms smelled very bad. The issue maybe comes from the carpet or the curtains, but you guys should really do something about it! The smell was one of an old sweaty presenceโฆ
If it wasnt for the smell i would have rated 9/10.
MehdiApr 3, 2025
9/10 Ideal for a few nights in the heart of the city
Perfect location for Ginza and connecting areas. The room was comfortable and the digital panel for operating the lighting and heating etc was very easy to use. Good bed and nice linen!
Staff were very pleasant and attentive.
TaraMar 7, 2025
8/10 comfortable stay
A good hotel, welcoming staff and all very helpful. Room average to small size, some noise during the night. Beds and bedding very comfortable. Bathrooms more than adequate, clean and tidy. Wi-Fi can be a bit flaky.. breakfasts very good with choice of western or Japanese trays. Western not great but Japanese was very good. Overall would rebook, good location, plenty of eating options very close.
GGDCVMar 11, 2025
10/10 Lovely boutique hotel
Lovely boutique hotel in a great part of town. The room was quiet, and the service was phenomenal. Make sure to sign up for breakfast on the top floor. The food was wonderful, the hours were great, and the view was incredible. I highly recommend it for anyone visiting Tokyo.
russellsr2018Feb 25, 2025
10/10 Most enjoyable
The hotel was really comfortable. Altho the rooms are not large they are more than adequate. But it is the staff that make this hotel so special. Warm and welcoming, they are so helpful and cannot do enough to help their guests. Highly recommend and would definitely return
BarbaraMar 9, 2025
9/10 Great location and service. Will stay here again
Great location in Ginza for shopping and eating. Staff was great and comfortable beds.
JamesMar 7, 2025
8/10 All was very good apart from the noise of the fan in the bathroom which meant we didnโt sleep very well
Convenient location and staff were excellent
KatrinaMar 22, 2025
9/10 Very central and elegant hotel
Nice hotel and very friendly and helpful staff
CristianoFeb 25, 2025
10/10 My husband and I enjoyed our time at The Celestine. Great location and staff very friendly.
Location, Staff, room, breakfast all exceptional
CarolApr 22, 2025
5/10 Passable
Staff were very nice
LeslieApr 3, 2025
9/10 Superb
The location of the hotel is great - quick walk to Tokyo, Ginza or Shimbashi stations. The rooms are well appointed and very comfortable.
NicholasApr 1, 2025
10/10 Better than expected. Too comfy and well located
Awesome location; incredibly comfy bed and bedroom; giant bathroom; super helpful staff
LeonardoApr 5, 2025
10/10 Near-perfection
Location, lobby, staff friendliness, room size and cleanliness. Everything 10/10!
TFeb 18, 2025
9/10 Superb
In a very good location, staff were very helpful and helped with every request needed
ScottFeb 28, 2025
9/10 Superb
Fantastic location . Staff were brilliant.
NeilMar 11, 2025
9/10 Superb
Very helpful front staff, clean rooms, close to Ginza shopping, lovely breakfast
RosemaryMar 3, 2025
9/10 Would come back!
Love the Byredo toiletries! Comfortable room and clean.
ChrisFeb 15, 2025
10/10 Good quality
Very nice
PipattanakulMar 6, 2025
10/10 Exceptional
Everything
EmanFeb 23, 2025
8/10 Very good
The room is small.
FelipeApr 15, 2025
10/10 Exceptional
AbdullahApr 12, 2025
10/10 Exceptional
LisseteMar 28, 2025
6/10 If you have to stay in Ginza this place is comfortable but be prepared for small rooms. Bar is great
Ginza area has lots of upmarket shops that you can get all over the world. We stayed here to be close to the famed fish market but if staying again I would seek accommodation elsewhere. Its a place where its busy late at night with lots of nightclubs . The bar on the top floor is small but great views & wonderful friendly staff with good service.
DianeNov 28, 2024
9/10 Comfortable and convenient stay for a couple of nights.
Very warm and efficient welcome from reception team and staff ,good room facilities and cleanliness very comfortable bed and pillows, good location for shops trains metro and restaurants and coffee shops with a Lawtonโs convenience store within a few yards . Nice set breakfast in morning and nice to view city and Tokyo Tower at night all lit up from the restaurant and bar.
RichardDec 17, 2024
10/10 Good stay at Ginza.
Very nice hotel. High standard of rooms, very comfortable. Even when the room was facing the road it had a good soundproof windows. Staff were extremely friendly and helpful. Very fast and efficient way you ship our luggage to Kyoto.
MichalDec 29, 2024
9/10 Great location and excellent service
Great location, staff is very friendly, clean hotel and very good breakfast
CynthiaDec 1, 2024
8/10 Good location, friendly staff and big rooms with great views
Location was good. Staff efficient and friendly. Nice breakfast with lovely views. Room was big and bed comfy. I appreciated all the extra amenities in the room
KathyrnJan 2, 2025
9/10 Superb
Everything was great, room, service, and location .
JamalJan 21, 2025
10/10 Exceptional
ChigusaMar 21, 2025
10/10 Exceptional
NaamaFeb 22, 2025
8/10 Very good
AshleyApr 21, 2025
8/10 Very good
RebeccaApr 13, 2025
9/10 Great location, nice boutique hotel, spacious room,
Very nice hotel, staff is friendly, room is spacious, location is great
LcJan 8, 2025
10/10 Exceptional
Modern. Great location
JohnFeb 6, 2025
10/10 Exceptional
Beautiful property. Room was decently sized. Well priced for Ginza and close to the station.
MichaelFeb 9, 2025
9/10 Superb
Lose to everything. Excellent food. Friendly staff.
KennyJan 25, 2025
9/10 recommend this hotel
RonenJan 23, 2025
10/10 Fabulous
Excellent location. Good breakfast
LukeFeb 4, 2025
10/10 Exceptional
HesamFeb 11, 2025
10/10 Exceptional
HesamFeb 11, 2025
8/10 Very good
MarisabelApr 5, 2025
10/10 Exceptional
AlsulaitiJan 10, 2025
8/10 Very good
CarolMar 8, 2025
8/10 Very good
AbdulazizMar 7, 2025
7/10 Good
LauretteApr 21, 2025
10/10 Exceptional
MasaratJan 26, 2025
10/10 Exceptional
VoJan 18, 2025
8/10 Very good
GeorgeFeb 12, 2025
8/10 Very good
PaulFeb 11, 2025
9/10 Superb
PattaraphonFeb 12, 2025
7/10 Good
JenApr 2, 2025
4/10 Very poor experience
Poor stay given the cost of the hotel and itโs supposed to be a 4* hotel. We have stayed in 5 other hotels in Japan since and they have been 100x better service, rooms, and cheaper than this hotel.
Firstly, as other guests have mentioned, there is a dirty odor in the rooms, we complained as soon as we stepped into the room, the receptionist came to check and granted us a new room. The new room had the same smell but slightly less pungent. They said we could upgrade but they would charge us!!!!! We also had to lug our own suitcases to the new room and go back to the lobby for new cards, when itโs their fault. If we werenโt so tired, we would have just left and stayed somewhere else. We went out every day from early morning until night to avoid the smell.
Secondly, we had a long day in Nikko and decided to order pizza on Wolt. Because we had our do not disturb light on (we didnโt realize), the reception sent our pizza away without informing us. My husband rang the lobby to check but they didnโt even mention it until I rang them again. It had been 1.5 hours and we had to pay for another delivery. Wouldnโt it have been logical to leave the pizza outside the door rather than send it away?!
Thirdly, we had dinner around 8:30pm upstairs at the restaurant. Our bill came to around ยฅ11,500 ($80) for two plates of tomato pasta (no meat or fish) as they charge a night fee (even though itโs very early and we are hotel guests) and service charge. The Cuban waiter had a bit of an attitude too. We informed the lobby staff by email and they didnโt give any solution. Surely, they could have shown some good will with the bad odor and pizza situation?!
Lastly, our room was on a road and it was noisy at night as behind the hotel there are several clubs and bars.
Iโd avoid this one.
669tayabaaOct 4, 2024
9/10 Pleasant stay
The Celestineโs a nice experience for a solo traveller - located near Shimbashi station with many dining options around the area (including the popular Ichiran Ramen), itโs also convenient to get a late night snack in at Lawsonโs just next door. The roomโs a good size and well-stocked with toiletries, and the bedโs comfortable.
Front desk staff are very polite and helpful, especially Ms Haginoya who assisted me patiently with my transport enquiries - I was able to plan my day trip to Nasushiobara with ease, great customer service rendered.
CindySep 24, 2024
8/10 I would definitely stay in other hotel next time
The hotel location is supposed to be on more quieter side of Ginza, in 1 side of the room has bars just the back of the hotel where it can be very noisy at night, there is no soundproofing as you can hear all the noise came from the bars. Location is very close to the station, walking distance about 200 meters, you can also walk around Ginza area easily. Room is clean. Wifi is also good. There is no view you can expect.
SetioOct 31, 2024
9/10 Excellent hotel, excellent location- thoroughly recommended
Very friendly staff from the start of our check in. Well appointed rooms with nice furnishings and great bathroom amenities. Breakfast was amazing- great flavours, well presented and lots of delicious things to try. Excellent location close to rail and walking distance to Ginza shopping precinct.
JaneNov 3, 2024
9/10 Superb
JesseDec 23, 2024
10/10 Fabulous hotel
We loved our overnight stay. Staff are excellent and really helpful. Check in was easy and no stress. We arrived early so they stored our bags as we went out for a walk to Ginza and lunch.
We came back and bags were in the room. The room was super comfortable and quiet, so much needed for a weary traveller. Close to the Ginza shops/ restaurants, (3 minute walk).
Def a great hotel.
FlashmenSep 22, 2024
10/10 Good standard modern and stylish accommodation in the Transylvania Ginza.
Modern and stylish. Comfortable. Clean. Staff very helpful. Close to the shops, a park and the Imperial Palace. Very close to train and metro.
NatalliaOct 5, 2024
8/10 Very good
The room and bath room was very big which was very rare in Japan. Room was clean and everything function well. And the hotel staff was very polite.
LingSep 14, 2024
9/10 Perfect stay
Very close to Ginza shops and everything is very close to the hotelโฆ very clean hotel and the room is clean as well but small
SamiraOct 4, 2024
8/10 Very nice hotel in an excellent location
Very smooth check-in procedure. Staff were very polite & welcoming. The room was a good size in comparison to other hotels in Tokyo around the same cost per night
ElizabethSep 15, 2024
9/10 Highly recommend this hotel.
Breakfasts were fantastic. Delicious fruit, great French toast and healthy eggs. Highly recommend that you try this service.
GarySep 17, 2024
8/10 What you expect from a more up market hotel
Spacious room, great amenities and excellent restaurant. You can also do late check out for an extra fee.
JudithOct 26, 2024
9/10 Room with amazing view of Tokyo!
Located in Ginza and close to the train station. It was easy to take train.
ValleDec 1, 2024
9/10 Great stay in ideal location
Excellent western & Japanese bkfast options. Smiling and helpful staff.
LisaDec 2, 2024
8/10 Room with all the mod-cons at the doorstep to Ginza
Handy location with easy access to Ginza and transport. High tech controls of lighting and air conditioning within the room were easy to use. A nicely designed room.
CatherineOct 2, 2024
10/10 Wonderful stay
The staff were very lovely, the hotel is in a great location. Good size room, it had everything we needed.Would definitely recommend.
AgnetaSep 19, 2024
9/10 Great Hotel to stay in Tokyo. Very attentive staff. Location is amazing.
BasitaOct 8, 2024
8/10 Very good
Great location
Great staff
KaranjitOct 27, 2024
10/10 Exceptional
SanthiyaNov 14, 2024
10/10 Exceptional
AbigailNov 14, 2024
8/10 Very good
JiefuJan 6, 2025
10/10 Exceptional
Staff were amazing, very helpful with suggestions for places to eat & shop. They arranged a late check out for us even though they were fully booked that night. Extremely easy to deal with & very kind.
AnneOct 13, 2024
9/10 Superb
The hotel design and interior was nice and pleasant stay.
ErickSep 29, 2024
10/10 Ginza deluxe! Perfect spot - super central.
AndreSep 29, 2024
10/10 Exceptional
AkninNov 6, 2024
10/10 Exceptional
SukOct 15, 2024
8/10 Very good
TszDec 13, 2024
8/10 Very good
KaranjitOct 27, 2024
9/10 Superb
NicolasDec 11, 2024
9/10 Superb
IbrahimDec 10, 2024
8/10 Will definitely stay here again
Excellent location
Very good staff
Excellent hospitality
KaranjitOct 8, 2024
9/10 Superb
MajidNov 28, 2024
10/10 Exceptional
Staff were really helpful. Room was lovely. Loved amenities in bathroom, breakfast was substantial, .close to station.
AnneSep 27, 2024
10/10 Exceptional
MichelleSep 22, 2024
9/10 Superb
AquinoNov 9, 2024
9/10 Superb
MikaelaOct 29, 2024
9/10 Superb
DanieleOct 24, 2024
9/10 Superb
WillinaOct 17, 2024
9/10 Superb
ChristaOct 15, 2024
7/10 Good
DavidDec 12, 2024
10/10 Exceptional
ThomasSep 20, 2024
10/10 Exceptional
PeterSep 14, 2024
9/10 Superb
AnnaOct 12, 2024
9/10 Superb
PeterOct 11, 2024
9/10 Superb
BasitaOct 8, 2024
9/10 Superb
EgleSep 23, 2024
8/10 Very nice boutique hotel in a great location
This was a very lovely boutique type hotel. The rooms are quite small but clean and well laid out. The staff really make the hotel. They could not have been more helpful and accommodating. The location was top notch - but perhaps a bit noisy as we did have to use a white noise app on our phone to get some street noise blocked. But all in all, clean, nice staff and great location.
vickif144Jul 23, 2024
9/10 Superb
GabrielSep 6, 2024
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All Amenities
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Massage services
Currency exchange
Concierge service
Wheelchair accessible
Emergency cord in bathroom
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
Cashless payment available
First aid kit available
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Security alarm
Thermometers for guests provided by property
Key card access
Television in common areas
Front desk (limited hours)
Free wired internet
Internet access
Housekeeping on request
Covered parking
Bulk dispenser for toiletries
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.