Hotel New Otani Tokyo The Main
Chiyoda-ku, Kioi-Cho 4-1, Tokyo
·See Map
Good
481 reviews
8.6
Serene Japanese Garden Setting:
Immerse yourself in the tranquility of a 400-year old Japanese garden surrounding Hotel New Otani Tokyo.
Convenient Central Location:
Located in central Tokyo, just a short walk from 5 subway lines, Hotel New Otani Tokyo provides easy access to popular areas like Ginza, Shibuya, and Shinjuku in under 10 minutes.
Diverse Dining Options:
Indulge in a culinary journey with 37 dining choices at Hotel New Otani, offering a wide range of international and Japanese cuisine, from French and Italian to traditional tempura and teppanyaki.
Experience the beauty, convenience, and culinary delights at Hotel New Otani Tokyo – book your stay now.
Show More
Popular Amenities
See All Amenities
Air conditioning
Swimming pool
Luggage storage
Choose rooms
1 Room, 2 Travellers
Guest Reviews
Overall
8.6(481)2/10 Very poor
Out of 7 hotels during our trip to Japan, this was the most expensive one and the most disappointing one. Absolutely no value for money. Crew does not speak English merely well enough to communicate with us. Location is only good for those arriving by a private car, otherwise it takes over 10 minutes by foot to get to a train station. And the peak of it all was the dining experience - This hotel prides itself of having 37 restaurants, yet fails to accomodate it's guests for the breakfast buffet meaning you have to stand and wait in line for over 10 minutes just to sit down for breakfast. Most food in their room service and restaurants serving dinner magically "sells out" after 9 pm. This is unheard of. Such a luxurious looking hotel externally, with such poor services. We were shocked beyond words. And even after complaining during our stay, we got a lame "I'm sorry" from one of the staff members, followed by "did you visit our garden though?" As if this would make up for such a bad experience. We definitely won't be coming back to this ridiculous place.
LiroseMar 31, 2025
10/10 3 nights in tokyo
The room was pretty large, bathroom had all needed amenities. While initially we thought view toward parking is not the best, we realised next days that we were seeing the mount Fuji. Nice indeed. An excellent breakfast with multiple options, western and asian. We have chosen for two mornings the high floor restaurant in the tower garden hotel which has magnificent views towards the city, including Shinjuku and also towards Fuji san. For the third morning we chose the restaurant with view towards the garden. By the way, the garden is very nice, a walk after breakfast is more than welcomed. Location is excellent, with very facile access to the metro station and from there to all points of interest. Basically you are in the middle of the city!. I really didn't understood the complainings over the distance to the metro station, unless someone needed to get off the bed directly into the station... or maybe they went to a different station.
AdrianFeb 15, 2025
9/10 Quiet & Roomy
Very friendly staff. Large spacious room. Beautiful garden to walk around. Easy enough distance to Asakasa Mitsuke station when walking thru neighboring Otani hotel. For first time in Tokyo it was a very quiet area to stay and more business driven, but may consider other areas for different vibe in future. We enjoyed area just over water near intersection of 405 & 246.
KatieMar 8, 2025
9/10 Superb service, lovely staff, gorgeous garden!
Fantastic staff, service and facilities. Very helpful - nothing was too difficult for the team. Lanterns for the evening walks in the hotel's garden, plus little origami cranes were beautiful touches. Great location, only 7mins taxi ride from Tokyo Central station. We loved our stay!
SuzyMar 31, 2025
9/10 Highly recommended for any first time visitor to Tokyo.
Extraordinary features such as In room Japanese cedar bath. Lovely large rooms. Fine concierge service. Exceptional care with taxi and transport assistance. Excellent location neat transport hubs . Large lovely garden on grounds with Sakura in bloom during stay.
TheodoreApr 13, 2025
6/10 Plaesant stay but we expected a better room.
Nice and comfortable hotel altogether, in a nice location with easy subway connections
BernardFeb 11, 2025
7/10 Garden is perfect but room is not
Garden is perfect, staffs are nice and helpful.
BaatarMar 29, 2025
10/10 We would have loved to stay longer and possibly in April or May when everything is in bloom
The grounds were beautiful and the hotel was immaculate and impressive.
CynthiaMar 5, 2025
10/10 Perfect
The location is perfect, right is the center, close to several metro stations. The room was very big, clean. There are many restaurants in the building. Breakfast was very nice. The internal garden is amazing.
OlgaApr 4, 2025
10/10 Can’t wait to go back again.
Staff were fabulous, so polite and helpful. Everywhere was spotless and so well presented. The bed was really comfortable and the room spacious.
The sushi restaurant was to die for.
DeborahApr 14, 2025
7/10 Excellent location. Too expensive.
The location is excellent. The cost is just too much. I checked out around 8:30 pm… but was charged for the whole day. They should be more considerate.
MasoodMar 29, 2025
10/10 Great hotel
The New Otani the Main is a wonderful hotel with an amazing garden, excellent restaurants and beautiful interiors. We loved our time here and would stay here again.
TamaraApr 10, 2025
9/10 I stayed at thi shotel before. Comfortable and conveneint. price much higher than 12 months ago-but
Excellent concierge-very helpful
RichardFeb 16, 2025
9/10 Great place to stay in Tokyo
Lovely location, great room, great staff
GianpieroApr 9, 2025
7/10 It was ok. The staff were lovely but it all seems like a bit of a1990’s time warp.
It was ok. Not great. Dated. Rooms a bit tired.
EdwardMar 5, 2025
4/10 Good hotel but too expensive for what it offers.
KevMar 10, 2025
9/10 Superb
Beautiful garden and quiet location.
The staff are very friendly and helpful.
Just a little be walk to the station but manageable.
XiaochenApr 1, 2025
10/10 Exceptional
Excellent in every way!
JacquelineMar 17, 2025
8/10 Very good
The Japanese Garden was amazing
YasminMar 3, 2025
10/10 Had an incredibly comfortable stay in a beautiful hotel
Amazing
AmandaMar 4, 2025
8/10 Overall a very pleasant stay. Thank you.
Love the beautiful garden!
MyApr 2, 2025
9/10 Very comfortable
Edo room and breakfast and garden
SaraMar 23, 2025
9/10 Very nice hotel and location
Lots of opportunities at the hotel
MortenMar 7, 2025
9/10 Superb
Excellent location for families. On-site facilities and
AndyApr 10, 2025
9/10 Superb
Size and layout of the room. Attentive staff.
Pg180Feb 14, 2025
10/10 Super
PaulMar 26, 2025
10/10 Exceptional
everything
SakikoMar 5, 2025
10/10 Exceptional
PaulApr 22, 2025
10/10 Exceptional
RadhikaApr 16, 2025
10/10 Exceptional
NeilApr 8, 2025
8/10 Very good
TamaraApr 4, 2025
8/10 Very good
MichaelMar 18, 2025
9/10 Superb
JennyApr 21, 2025
9/10 Superb
RobertApr 16, 2025
9/10 Superb
OttoApr 14, 2025
9/10 Superb
TheodoreApr 13, 2025
8/10 Main Tower
We spent one week at the Main Tower and a second week at the Garden Tower. Overall, our experience was excellent, starting with check-in at the Main Tower, where Mr. Kurashima, the front desk manager, graciously escorted us to our room. Everything from the stunning room view and the well-maintained bathroom to the high-floor setting exceeded our expectations.
However, our otherwise positive stay was marred by an unfortunate incident: my expensive navy blue Seven brand jeans (a premium U.S. brand) mysteriously went missing during our week at the Main Tower. Despite following up after checkout, the jeans were never located.
I strongly urge the hotel to conduct a more thorough investigation with the housekeeping staff from that week. It’s highly unlikely that such an item could disappear without explanation, and addressing this issue would help maintain the trust and confidence of guests.
HenryArimaJan 22, 2025
10/10 Another Great Stay
We have stayed at the New Otani Tokyo a half dozen times since 1992 and every stay has been wonderful. Comfortable spacious rooms in both the Garden Tower and The Main. Beautiful public areas. Breakfast in the Garden Café overlooking the Japanese Garden is serene. Staff is efficient, friendly and courteous. Location near Akasaka is excellent. We wouldn’t stay anywhere else in Tokyo.
foulamanFeb 11, 2025
9/10 Superb
LaurenApr 7, 2025
10/10 Choose a right hotel to make a fantastic trip.
The overall trip was very enjoyable with the hotel facilities that were so good. The staff were also so kind that I felt good.
Stay685210Feb 3, 2025
10/10 Well-rested and a lovely stay.
Very convenient location. Great professional and friendly service. Wonderful garden to walk around in.
SarahFeb 1, 2025
10/10 Exceptional
AhFeb 13, 2025
10/10 Exceptional
MykhailoFeb 9, 2025
8/10 Very good
MohamedJan 29, 2025
9/10 Superb
BruceMar 11, 2025
9/10 Superb
MichaelMar 10, 2025
9/10 Superb
MichaelFeb 7, 2025
9/10 Superb
AnggaraJan 30, 2025
10/10 Excellence in Tokyo!
My husband and I had two stays (one at beginning of 3 weeks in Japan and one at the end) and we had a great experience at New Otani Main. There are many other newer hoppin' hotels in the city but this hotel had an old school charm and elegance that we appreciated and enjoyed. Our room was large and lovely with a beautiful view of the city. The staff was wonderful and kind and service was excellent. Beautiful shops within the hotel complex and the Japanese garden is absolutely gorgeous, especially at night! The hotel is on a hill w/ a vast amount of open space and was a nice retreat to return to after very busy days exploring Tokyo.
We had just one main complaint...
On our first night, we were woken up in the wee hours due to a raging pop up party on hotel grounds below our room. Lots of champagne bottles being uncorked and although it did look like a lot of fun and was entertaining to watch, it was rough on our very first night after a long flight from L.A.
We would definitely return for another stay in the future! :)
Soni417Nov 13, 2024
10/10 The hotel grounds were fantastic, as were the staff
The Shin Edo rooms which are newly renovated were lovely. The hotel grounds is huge with plenty to explore including restaurants and the Japanese garden. Despite being a big hotel, the staff were quick to respond and we felt well taken care of. Would definitely stay again.
KiranDec 2, 2024
5/10 Reasonable stay but pricey for the level of service you get.
Beautiful garden and surrounding area.
Nice breakfast at the Garden room.
CarlJan 1, 2025
10/10 Exceptional
The hotel is incredibly well-connected to Tokyo's train system, making it convenient for exploring the city. Within the property, there’s a stunning garden and several shops/restaurants. The room itself was comfortable and provided a very pleasant stay.
NupurDec 29, 2024
5/10 Not For Non-Japanese Speaking Tourists
We liked the big bedroom, the giant king-size plus bed, the cleanliness, and room service. We liked the taxi stand outside for easy transports. We loved our in-room couples massage. The Japanese robes were very fun. The concierge was most helpful through email prior to our visit.
CharlesOct 28, 2024
9/10 Superb
The hotel is located near the Royal Palace. We prefer this area as it's nice and quiet, not too crowded or touristy. The hotel facility and staff are excellent. There're many restaurants, cafes and bars inside the hotel although most of them close pretty early (last orders are usually 8:30 - 9:00pm). We will definitely want to stay here again when we go back to Tokyo.
TuSep 24, 2024
10/10 A beautiful hotel in an excellent location. The Japanese garden surrounding the hotel is exceptional
Our room was excellent. It was in the Main part of the hotel, was quite large with the most wonderful view of the magnificent Japanese garden. The staff were extremely helpful especially Uneme on check-in and Ijima who delivered our luggage and who spoke excellent English, so we were able to have a good chat with him!
SusanSep 9, 2024
9/10 Otani the main is Japanese essence.
Central to all cbd Tokyo's cities. Great public transport. Non western meL flavours hard to find. In smaller cities eat early asrestruants are packed.
The New Otani Japanese garden is a gem.
ColinOct 28, 2024
9/10 Very good hotel, decent location within 7 or 8 minutes of metro. Excellent staff and facilities
Good location, great facilities, friendly and helpful staff, clean and quiet room.
BurnsNov 23, 2024
9/10 Great hotel
The view on Mt Fuji at breakfast (40 floor)
& view from the room
Good amenities in the room
SaloméJan 18, 2025
9/10 I choose New Otani for the location, the old grandeur that is comforting. I look forward to staying here when I visit To
The grandness of the hotel and its history is always wonderful to encounter. The staff particularly have the grandness in their impeccable attention to detail and manner in which they greet every guest. Makes one wish to return again and again.
SooNov 3, 2024
3/10 Disappointing.
I originally booked it because of the gardens and the swimming pools and gym
AnitaAug 31, 2024
4/10 Disappointing
Size of room and large bathroom.
RodSep 10, 2024
8/10 Comfortable room, clean, helpful and friendly staff
Clean, great spa and massage, lovely staff
JamesNov 7, 2024
10/10 A very lovely hotel.
It is near the Tube. They have a lovely Garden, 2 places to have breakfast. The staff are very nice and accommodating.
CristilynneOct 29, 2024
10/10 Excellent hotel would definitely recommend
Excellent breakfast choices. Staff so attentive. Good location. Quiet area
BrianDec 27, 2024
6/10 Expected a lot more for the money, we stayed in 10 different hotels on our Korea & Japan trip, this hotel was the mo
Nice Japanese garden, staff were helpful
KimOct 26, 2024
10/10 Superb
Gorgeous hotel with a truly spectacular, expansive, and historic gardens. Myriad of delicious restaurants, easy access to public transportation, and attentive staff. Lovely tea ceremony as well. Well worth the return visit! Have stayed here for both business and pleasure.
AMRayeOct 25, 2024
10/10 Great spacious room with big windows!!
spacious room and variety of excellent restaurants! it has post office, Dr's office, florists, etc, like a village.
SakikoSep 26, 2024
10/10 4 nights in Tokyo
Beautiful hotel & excellent staff.
Our room was superb & the bed was huge & so comfortable!
Great cocktail bar.
Easy walk to the trains, & lots of food places nearby.
LyndaOct 22, 2024
9/10 great central location in my favorite part of tokyo, clean , spacious, incredible views,great staff
everything was terrific. your staff are all oustanding
JeffOct 18, 2024
10/10 Awesome Location
Location as perfect being half way between Ginza and Shibuya with easy walk to several stations.
RodneySep 28, 2024
9/10 Great intro to Japan in hotel with history and space
Location is central and beautiful Japenese garden
ColinOct 25, 2024
9/10 Felt luxurious!
Beautiful grounds, large comfortable rooms
Good location for lots of subway lines
AndreaNov 21, 2024
7/10 Good
Good location and great service. The garden is a highlight.
MadeleineOct 30, 2024
8/10 Comfortable hotel
Staff
PauloNov 4, 2024
10/10 Exceptional
Everything.
LeonardoDec 27, 2024
10/10 Exceptional
SusanDec 27, 2024
8/10 Very good
NatalieJan 29, 2025
8/10 Very good
KristiJan 16, 2025
8/10 Very good
KristiJan 16, 2025
6/10 Pleasant
JillJan 10, 2025
6/10 Not very good value for the money
Hotel staff was very nice, friendly and helpful. There was three different restaurants to choose for breakfast. Breakfast was nice and sufficient. Hotel's garden areas are beautiful. Location of the hotel was quite good: metro stations about 10 minutes' walk away.
RiinaAug 18, 2024
8/10 A James Bond era hotel with a stunning garden in the middle of Tokyo
The location was close to things we wanted to do but not walkable. The upside was that this dates 60s grande dame of a hotel is its own resort. Stylish , 60s Japanese grandeur with a great garden that is both unexpected and spectacular. The pool is Vegas for kids without the fake boobs.
ChristianAug 19, 2024
8/10 Will return!
Such wonderful maintenance despite the age of the grand hotel facilites.
Everyone is super nice! The wonderful atmosphere of vintage grandeur is so endearing!
SooAug 8, 2024
10/10 Exceptional
Good location, clean, the japanese garden is amazing. The room is really good size, staff are very helpful and the food is very good. We tried 3 different bars in the hotel and the drinks were all good.
LilySep 20, 2024
10/10 Japan at it’s finest
Location superb, beautiful gardens, and best of all James Bond location in You only live twice 😋
NigelSep 8, 2024
10/10 Exceptional
The rooms are spacious and clean, breakfast is really nice. The garden is really beautiful.
SophieAug 23, 2024
8/10 Excellent
Location
Breakfast
Value for money
SergeSep 8, 2024
10/10 Exceptional
The hotel is wonderful but not near the places I wanted to visit.
LauraOct 13, 2024
7/10 Good
Clean & good service except lounges who are foreign staffs
JackSep 29, 2024
10/10 Very polite
Very nice Tom
AdilSep 16, 2024
10/10 Exceptional
WebbNov 1, 2024
10/10 Exceptional
FionaOct 21, 2024
10/10 Exceptional
NigelSep 17, 2024
8/10 Very good
ElaineNov 9, 2024
8/10 Very good
HaarisNov 6, 2024
8/10 Very good
CatherineNov 2, 2024
9/10 Superb
Shiao-weiDec 4, 2024
1/10 Bad
AkakiJan 18, 2025
8/10 Very good
The breakfast in the 40th floor
JordiAug 13, 2024
5/10 Passable
KuehnisAug 24, 2024
You Might Also Like
All Amenities
Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Currency exchange
Concierge service
Kid meals
Coffee Shop on site
Fruits
Shallow end
Spa/wellness center services
Beauty Services
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Access to nearby outdoor pool
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Secured parking
Garage
Health or beauty spa nearby
Swimming nearby
Bicycle-friendly property
Electric bicycle charging station
Vegetarian menu options available
Accessible train station shuttle
No accessible train station shuttle
Show More
House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.