815laurissah
Friends Getaway · September 20252/10
I booked a five-day stay at the Hoxton Hotel to recover after being discharged from the hospital. The property is advertised online as a stylish and relaxing retreat, but my actual experience was extr...I booked a five-day stay at the Hoxton Hotel to recover after being discharged from the hospital. The property is advertised online as a stylish and relaxing retreat, but my actual experience was extremely disappointing, with unprofessional service, unclean facilities, and fraudulent billing practices.
Check-In Issues:
* I arrived at ~7:00 pm. The lobby was quiet with no other guests waiting. The front desk receptionist, Daija, ignored me for 30 minutes while on the phone with another guest.
* When she finally began my check-in, she stopped mid-process to take another phone call, leaving me waiting again.
* She claimed my name was not on the reservation, despite my providing screenshots of the request email sent that morning. She refused to proceed until the reservation holder (traveling with an infant) resent the email.
* Only after the email was resent did she continue. Her attitude throughout was rude and condescending.
* She demanded $778 in additional charges ($500 deposit + $278 in “LA Fees”). When asked for clarification, she had no explanation beyond “state fees.”
* Because of these delays, I did not get into my room until after 10:00 pm — too late for the restaurant or room service.
Room & Facilities:
* No valet or door staff present; I had to park my own car and drag bags through heavy doors with no accessibility assistance.
* Room was small and dirty: hair and soap residue in the shower, only hand towels provided.
* Room phone went unanswered after multiple calls.
* Snack options limited to probiotic bars and soda; when I asked for alternatives, staff told me to “order Uber Eats.”
* No smart TV, only two working channels (Fox News and ABC). Wi-Fi did not function.
Early Checkout & Fraudulent Charges:
* Due to these issues, I checked out early the next day. I spoke with the manager, Mike, who promised to email me a full breakdown of charges and release my deposit.
* Instead, I was charged $120 for a $66 breakfast, $60 for valet parking I never used, and a $40.67 “Destination Fee.” These were fraudulent charges.
* After disputing, the valet charge was removed, the breakfast was reduced to $66 (high for 1 person), but destination fee remained inflated.
* Despite promises, I have yet to receive the full refund of my unused nights or the $500 deposit/ $278 LA Fees.
Conclusion:
This experience involved unacceptable service, misleading fees, unsanitary conditions, and fraudulent billing. I am formally requesting a full refund of the unused nights, reversal of improper charges, and return of my deposit.Show More
