Hyatt Regency Kyoto, Kyoto, photo 2 of 128

Hyatt Regency Kyoto, Kyoto, photo 3 of 128

Hyatt Regency Kyoto, Kyoto, photo 4 of 128

Hyatt Regency Kyoto, Kyoto, photo 5 of 128

5-Star hotel

Hyatt Regency Kyoto

Higashiyama-ku Sanjusangendo-Mawari 644-2, KyotoSee map

Excellent

725 reviews

9/10

Stay highlights

Riverside Gion access

Stay close to Kyoto’s iconic sights with easy access to Gion, Yasaka Shrine, and the scenic Kamo River. Perfect for evening strolls and traditional lantern-lit streets.

Kyoto hospitality moments

Enjoy thoughtful service and a calm, welcoming atmosphere designed for restful days. Concierge support helps you shape unforgettable temple and tea experiences.

Regency dining nights

Savor refined international and local flavors across elegant dining settings. Unwind with premium amenities, comfortable rooms, and city views that capture Kyoto’s charm.

Popular amenities

Parking

Non-smoking rooms

Air conditioning

Restaurant

Room service

Terrace

Family rooms

Lift / Elevator

Luggage storage

Express check-in/check-out

Safety deposit box

Fax/photocopying

Facilities for disabled guests

Ironing service

Sauna

Massage services

Currency exchange

Chapel/shrine

Choose your room

Oct 25th – 26th 2026

1 Room, 2 Travellers

725 reviews

Cleanliness

8

Services

9.5

Comfort

8.5

Amenities

9.5

Value

9

Location

9.5

Food

8.5

rossc815

Couples · November 2025

2/10

Hyatt Regency Kyoto has cockroaches, and management's response is truly disappointing. - My wife and I stayed at the Hyatt Regency Kyoto for part of our honeymoon trip to Japan (our stay was 10/19/25-...Hyatt Regency Kyoto has cockroaches, and management's response is truly disappointing. - My wife and I stayed at the Hyatt Regency Kyoto for part of our honeymoon trip to Japan (our stay was 10/19/25-10/23/25), and due to management's completely inadequate response to a complaint with our stay - a live adult cockroach in our room - I am now cancelling my World of Hyatt credit card and no longer need to maintain any loyalty to the Hyatt brand. Hyatt claims that the Regency Kyoto is a 5-star hotel and the rooms do not live up to 5-star standard in 2025. They were likely very nice rooms in the early 2000s but are definitely tired by modern standards. It feels disingenuous that Hyatt is so intent on calling the Regency Kyoto a 5 star hotel after our stay there. -Cockroach story My wife and I spent four days in the "garden level" (basement 1) of the Hyatt Regency Kyoto in October 2025. The room is fine if a bit dated, the carpet is dingy. As we were packing up to leave on the last day of our stay, my wife saw a cockroach in the bathroom. I confirmed, and sure enough, yep that's a live cockroach scuttling around the bathroom. I got some pictures. We were literally packing to leave, so twenty minutes later we got up to the lobby and spoke with Ayane, the manager on duty. I told her about the cockroach and she was very apologetic. She tried to get us a complimentary taxi ride to Kyoto Station but we had a train to catch so we couldn't wait. I understand there was very little possible to rectify the roach situation in that moment, so hey that's how it goes and we were off to our next leg of the trip. Because we stayed in a room with an unknown number of cockroaches for four days, when we arrived home after our honeymoon, we deep cleaned all our luggage, clothing, possessions, and souvenirs that could have been exposed to roaches or have roach eggs. I emailed Hyatt looking to get some sort of reimbursement for our stay because of our cleaning costs and general disgust regarding what should have been a nice part of our honeymoon, and the answer that came back was "we're sorry but upper management says we can't refund your stay. We would like to offer you 10,000 World of Hyatt Points." This offer of points is a pittance, worth $100 USD at most, and I don't accept any reality that the Hyatt can't offer us at least a partial refund for staying in a "5-star" cockroach hotel room for four days. I rejected their offer, and two days later, another email came from a different manager that they really would like it if I accepted their offer of 10,000 World of Hyatt Points. I rejected it again. I'm not the type to complain about basically any business transaction. I'm usually a very easy customer to please. But in this situation, I feel like Hyatt absolutely does not care about our experience at the Hyatt Regency Kyoto. Their empty responses basically tell me that I should expect roaches at any "5-star" Hyatt hotel, and to not expect anyone from Hyatt to care if I were to encounter another roach at any of their properties again. The cockroach was one thing - I understand the reality of running a large commercial building, let alone a chain of thousands of them. I was ready to let bygones be bygones about the cockroach and chalk it up to Kyoto being an old city. But, the incredibly apathetic response from management has confirmed to me that they don't care what experience I have at any of their hotels. I will be cancelling my World of Hyatt credit card and abandoning any loyalty I have to the brand going forward.Show More

apV9255DS

None · November 2025

4/10

This is tough because the room was nice, the food was good, and they tried very hard, but I came for a relaxing vacation after some heavy tourism in Tokyo and Osaka, and I was unable to relax for a mo...This is tough because the room was nice, the food was good, and they tried very hard, but I came for a relaxing vacation after some heavy tourism in Tokyo and Osaka, and I was unable to relax for a moment at this hotel. The minute I hit the Do Not Disturb light by the door, it was an avalanche of nuisances - they loudly chattered outside my door for several minutes in the early a.m. before jamming a piece of paper under my door to make sure i don't want service. Then they knocked later on. Then the phone rang. On the first day I made the mistake of pulling the covers over my head and letting it go to voicemail. They didn't give up!! They kept calling and calling until I answered, and when I greeted them, they had the gall to say, "We noticed you have the do not disturb light on. Can we do anything to make your stay more pleasant?" Until this point I have never yelled at a hotel clerk, a waiter, or any manner of service staff in my life, but I had had it. I had tried for four naps during my stay at the Hyatt Regency in Kyoto, and every single one was disrupted by staff wondering loudly how they they could better "not disturb" me. I told them to leave me alone and then asked the front desk to instruct all staff to leave me alone until checkout time, because I had a long travel day the next day. The front desk called me 7 times the next morning, because they had entered my chech out time wrong and then didn't fix it right, and then they wanted to know if i needed a bell hop, and then they forgot when i said so they called back to verify... You get the picture. On a bright note, the food was terrific and the staff generally truly seemed like they were friendly and concerned about my stay - it was just way too much. Perhaps this is not a hotel for introverts who enjoy sleep. Also, no pool. For that price, add a darned pool.Show More

Happiness26906792169

Couples · November 2025

4/10

We came here to celebrate our proposal engagement. They kindly provided a champagne bottle which we greatly appreciated. Although we were not provided a comforting room. Beds are not very comfortable....We came here to celebrate our proposal engagement. They kindly provided a champagne bottle which we greatly appreciated. Although we were not provided a comforting room. Beds are not very comfortable. Room smelled of cigarette smoke even though it was non smoking room. Carpet had stains, the shower and bathroom area had residue which was unpleasant. They were full occupancy so we didn’t mention and just tolerated it until check out. Upon check out they did not provide much to accommodate our bad experience which was very disappointing. They also messed up on our points upon booking causing a lot of mishap. Unfortunately, we will not be staying at this Hyatt ever again in the future when we come back. I would recommend going elsewhere if celebrating or having high hopes for a comforting and pleasant stay. Despite our unpleasant stay, I would say the location is good. About a 20 minute walk to Kiyomizu-dera shrine. Hotel atmosphere is pleasant but nothing special.Show More

jozefo2013

Couples · October 2025

10/10

We stayed in this hotel for 4 nights during our recent tour of Japan. We had originally booked a King Bed Deluxe Room but received an upgrade on arrival. Contrary to many other hotels in Japanese citi...We stayed in this hotel for 4 nights during our recent tour of Japan. We had originally booked a King Bed Deluxe Room but received an upgrade on arrival. Contrary to many other hotels in Japanese cities this was not a high rise. it is also not located right next to a railway station, but a convenient complementary taxi ride is provided. Our room had a huge (!) bed and separate sitting area, a very nice bathroom and two toilets. Plenty of closet space. Contary to our usual habit we used the restaurants in the hotel quite a bit and found them convenient and good quality. We had dinner at the Italian-style restaurent and dinner and a few lunches at the Cafe 33 (which also serves as the breakfast area). Staff wrre universally very friendly and helpful, especially at the reception (fir example making sure that taxi's we ordered were well-briefed on where we needed to go). I would certainly recommend this hotel to others visiting Kyoto.Show More

Things to do near Hyatt Regency Kyoto

Kyoto National Museum

4.3

Chishakuin Temple

4.4

teamLab Biovortex Kyoto

4.6

Ougizuka

4.1

Places to eat near Hyatt Regency Kyoto

お食事処成福

Sugarhill Kyoto

4.7

% ARABICA Kyoto Higashiyama

15 min walk

4.4

(3.0k)

GYUKATSU Kyoto Katsugyu Gion Yasaka

Popular in Kyoto · 19 min walk

4.8

(12.7k)

Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Non-smoking throughout

Front Desk Services

Luggage storage

Express check-in/check-out

Currency exchange

Private check-in/check-out

Concierge service

Cashless payment available

Front desk (limited hours)

Express check-in

Accessibility

Lift / Elevator

Facilities for disabled guests

Internet

Free wired internet

Internet access

Transport & Parking

Parking

Public transport tickets

Self parking (surcharge)

Secured parking

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Sanitized tableware & silverware

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities (surcharge)

Personal trainer

Fitness facilities (surcharge)

Restaurant & Bars

Restaurant

Room service

Coffee Shop on site

Food delivered to guest room

Happy hour

Vegetarian menu options available

Spa

Health or beauty spa nearby

Sauna

Massage services

Steam room

Health or beauty spa nearby

Games, Entertainment & Media

Evening entertainment

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Reception hall

Outdoor Activities

Beach yoga on site

Japanese garden

Family Friendly

Family rooms

Kid meals

Supervised childcare/activities

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

24-hour security

Security alarm

Additional Amenities

Chapel/shrine

Wine release events

Bicycle-friendly property

FAQs

Check-in starts at 03:00 PM, while you're expected to check out by 12:00 PM.

Hyatt Regency Kyoto's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Need more than 8 rooms?

Property description

Luxurious Accommodation
Experience the stylish Hyatt Regency with spacious rooms adorned in light natural tones, offering modern amenities such as a 32-inch plasma TV and a DVD player. Enjoy complimentary Wi-Fi in the lobby and unwind in comfort with provided nightwear and slippers.
Exceptional Facilities
Indulge in a range of services including a fitness centre, spa treatments at Riraku Spa, and the convenience of rental bicycles. Benefit from a 24-hour concierge, baby-sitting services, and private parking on-site.
Culinary Delights
Savor a variety of cuisines at the hotel's 3 restaurants - from Japanese delicacies at Touzan to Italian fare at Trattoria Sette. Don't miss out on the cafe cuisine at Restaurant cafe 33 or enjoy a drink at the bar.
Book your stay at Hyatt Regency Kyoto for a luxurious and convenient experience.

Show more

Fine print

Guests are required to enter their full name in English when making a booking. An accommodation tax per person, per night is not included in the price and must be paid at the property.

Show more

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725 reviews

Cleanliness

8

Services

9.5

Comfort

8.5

Amenities

9.5

Value

9

Location

9.5

Food

8.5

rossc815

Couples · November 2025

2/10

apV9255DS

None · November 2025

4/10

Happiness26906792169

Couples · November 2025

4/10

jozefo2013

Couples · October 2025

10/10

Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Non-smoking throughout

Front Desk Services

Luggage storage

Express check-in/check-out

Currency exchange

Private check-in/check-out

Concierge service

Cashless payment available

Front desk (limited hours)

Express check-in

Accessibility

Lift / Elevator

Facilities for disabled guests

Internet

Free wired internet

Internet access

Transport & Parking

Parking

Public transport tickets

Self parking (surcharge)

Secured parking

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Sanitized tableware & silverware

Physical distancing in dining areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities (surcharge)

Personal trainer

Fitness facilities (surcharge)

Restaurant & Bars

Restaurant

Room service

Coffee Shop on site

Food delivered to guest room

Happy hour

Vegetarian menu options available

Spa

Health or beauty spa nearby

Sauna

Massage services

Steam room

Health or beauty spa nearby

Games, Entertainment & Media

Evening entertainment

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Reception hall

Outdoor Activities

Beach yoga on site

Japanese garden

Family Friendly

Family rooms

Kid meals

Supervised childcare/activities

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

24-hour security

Security alarm

Additional Amenities

Chapel/shrine

Wine release events

Bicycle-friendly property

Hyatt Regency Kyoto

Excellent

725 reviews

Oct 25th – 26th 2026

1 Room, 2 Travellers

725 reviews

Cleanliness

8

Services

9.5

Comfort

8.5

Amenities

9.5

Value

9

Location

9.5

Food

8.5

rossc815

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

apV9255DS

4/10

Happiness26906792169

4/10

jozefo2013

10/10

Things to do near Hyatt Regency Kyoto

Places to eat near Hyatt Regency Kyoto

Amenities

FAQs

Property description

Show more

Fine print

Guests are required to enter their full name in English when making a booking. An accommodation tax per person, per night is not included in the price and must be paid at the property.

Show more

725 reviews

Cleanliness

8

Services

9.5

Comfort

8.5

Amenities

9.5

Value

9

Location

9.5

Food

8.5

rossc815

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

apV9255DS

4/10

Happiness26906792169

4/10

jozefo2013

10/10

Amenities

FAQs

Fine print

Guests are required to enter their full name in English when making a booking. An accommodation tax per person, per night is not included in the price and must be paid at the property.

Show more

2/10

2/10