InterContinental Paris Le Grand, an IHG Hotel
2 Rue Scribe, Paris
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Good
2613 reviews
8.6
Luxurious Accommodations
Indulge in the elegant guest rooms equipped with satellite TV, internet access, and stunning views of the Opera House.
Culinary Delights
Savor a delightful continental breakfast at Restaurant La Verriere and enjoy seasonal cuisine at Cafe de la Paix.
Prime Location
Conveniently situated just steps away from the iconic Opéra Garnier and Opera Metro Station, with renowned attractions like Galeries Lafayette and Avenue des Champs-Elysees nearby.
Experience luxury and convenience at Intercontinental Paris Le Grand. Book now for an unforgettable stay!
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Guest Reviews
Overall
8.6(2613)2/10 To the manager’s attention
The disappointment I got from Intercontinental Le Grand has ruined my first day of holiday….
I want to bring this to management’s attention and kindly do something about it as I am currently feeling guilty for choosing this hotel for our stay and not going somewhere else… the IHG service standards in this property are lower than I have ever seen anywhere….
It started from when I arrived to the hotel by taxi and the concierge took my luggage.
I checked in yesterday with my partner and I was given a room on the first floor with the Bd des Capucines view which was extremely noisy, no Opera building and Five guys infront of me.
It’s been 20 minutes since I checked in the room and had no luggage delivered to me still and I also asked for the wrack to put the suitcase which was also missing.
I asked to change my room to the quieter place and I was given a different room. I reminded the receptionist that I am still missing my luggage and she told me it will be send straight away.
The room I got was something I haven’t seen even in 3 stars… I had dust on my bedside table, the leftover water in the coffee machine, only one bathrobe, one set of glasses and no water in the room (the previous room had 2 water bottles). The toilet didn’t have a sink next to it, so in order to wash your hands you need to open two doors and only then you would have a sink to do it. Also, you can not switch on the light in bathroom/toilet without switching it on from the bed and light in the whole room, so at night/in the morning you can not visit bathroom without waking up your partner with a bright light and also reaching the switch on the other side of the room.
Its been more than an hour I waited for my luggage to come to my room and I couldn’t change my clothes to go to dinner. Finally, after one more call I got it (after total wait of 1 hour and half and reminding 3!! times about my suitcase). It would have been easier for me to take it myself.
The next issue was a luggage wrack. I also had to ask for it twice. It took 1 hour to arrive and the housekeeper was placing it on top of my Christian Dior shoes can you imagine???? He didn’t care at all in what he was doing and I was just speachless….
Later we tried to connect HDMI cable to the TV to watch a movie… it was also a challenge as the plug was located at the back of TV and we had to lift it and find with a torch in the area that was probably never cleaned, full of dust. Very inconvenient, TV is old and works only with Windows, doesn’t support apple tv or bluetooth….
In the evening we placed DO NOT DISTURB sign on a door handle but still got a call in the morning if they can come in.
The receptionist didn’t tell us anything about breakfast availability and timing, no spa opening hours and facilities… I didn’t expect that from 5 star hotel with an over €500 per day fee. Not mentioning that the walls in both rooms were scratched as well as furniture… I understand it is a historical building but this shouldn’t be acceptable in 5 stars….
In the afternoon we got a room service with one pizza and carbonara. The room service lady on the phone couldn’t say the size of the pizza in the menu, the time it arrived was 15 minutes longer than she told us and they charged €8 for a hot milk pot… Carbonara wasn’t tasty and pizza was with a base similar to the frozen one from supermarket…. It was also almost impossible for 2 people to eat in the room as it was so tiny. We already paid for one more night here, otherwise I would have moved to another hotel today.
Freedom67346609013Mar 7, 2025
10/10 Beautiful hotel with a great location. Would definitely go back :)
The hotel has a fantastic location and has a beautiful historical back story. Thanks to the central location it was quite easy to walk to a lot of the landmarks as well (if you don't mind lots of walking). Lots of brasseries, cafes within walking distance. The metro is close by as well though we didn't use that. If you are taking the Big Bus, there is a stop within 5 minutes walking distance of the Hotel. Taxis and ubers are easily available.
LivyatApr 6, 2025
7/10 Good
Great location and beautiful hotel. Tasty breakfast.
It’s a pity that staff didn’t feel friendly and carrying to meet your needs. Had to ask 5 times for the staff to bring a vase for flowers. It feels like the hotel is very big and you are treated as if you’re not valued as a guest. I think at this price you’re supposed to get decent service. Also the gym is very small. In such a big hotel you would expect a proper gym.
FiodorMar 30, 2025
7/10 Great stay - poor mobile coverage
Very nice area and an impressive building.
LundmanApr 19, 2025
9/10 Excellent
The room was quiet and comfort, I love it
The location of the hotel is perfect
Dr.Mar 17, 2025
9/10 Superb
The location and the hotel and staff overall superb. What could have been better the spa facilities were basic and could have been more taken care off. A swimming pool would have been a great addition and experience in such a big hotel premises.
AymanApr 3, 2025
9/10 Superb
We had a wonderful stay at this beautiful, historic hotel. The charm and character of the building made it feel like a step back in time, yet it was still very comfortable and well-maintained. The location was perfect — close to main attractions.
MaiveApr 17, 2025
10/10 Exceptional
The place is very expensive but perfect and exeptional in every possible aspect. We left inspired by the superb service and attention to every possible detail. If you can afford it, do not hesitate for a second.
EdelmanApr 23, 2025
10/10 Overall, our stay was great. Chloe at concierge was so helpful and planned our dinners perfectly
Breakfast was great
DennisApr 22, 2025
2/10 Bad starting
KemalApr 1, 2025
10/10 Stunning French Luxury with first class customer service
Staff were absolutely amazing, very friendly and helpful.
Wonderful luxury. Can’t fault it in anyway
MichaelMar 19, 2025
10/10 Best Bachelorette Party was there! Hah
Location was top, staff is brilliant, security man speaking Russian is our favourite! <3
ZorianaMar 20, 2025
9/10 Beautiful hotel at the heart of Paris!
Location, architecture, having breakfast at the iconic Cafe de la Paix.
SaraApr 19, 2025
9/10 Superb
Everything, great hotel, great service, best location.
Very good food.
DanMar 15, 2025
10/10 Exceptional
Very friendly staff and the view is breathtaking
Alisa-mariiaApr 4, 2025
10/10 Exceptional
Location, room and view were spectacular along with the the restaurants and service.
BarnfieldApr 3, 2025
9/10 Excellent
Location,design,style,great breakfast.Excellent service.
MrsApr 21, 2025
10/10 Exceptional
Perfect location & such an amazing hotel
MariamApr 6, 2025
8/10 Fantastic and rewarding
Good location
AdeyemiApr 14, 2025
10/10 Exceptional
JaberApr 23, 2025
10/10 Exceptional
HmoudApr 22, 2025
10/10 Exceptional
LahdanApr 8, 2025
10/10 Exceptional
MianApr 7, 2025
10/10 Exceptional
SangeetaMar 28, 2025
10/10 Exceptional
AbdulazizMar 23, 2025
8/10 Very good
HamidMar 28, 2025
9/10 Superb
TarekMar 31, 2025
6/10 Good location, inconsistent service
Our stay had its ups and downs but was overall decent. We stayed on points for 4 nights in early January 2025 in a “queen classic balcony” room. I’m platinum elite, in case that matters to anyone reading this.
The hotel itself is beautiful on the inside. Location is great, 15-45 minutes walk from virtually all the major sites. The Eiffel Tower was one of the farther walks we made at about 40 mins. Service at check in was friendly and quick, and we got a small upgrade from a queen classic to a queen classic balcony room with a slight view of the Eiffel Tower. The room itself was very nice as well. It had a very small balcony connected to the main room and another accessible through the bathroom. The bed was made up of two twin mattresses connected side by side, but we didn’t notice while sleeping on it. Pillows were nice and sheets were decent, but we’ve had nicer at other Intercontinental hotels.
The bathroom was medium sized. Shower had low water pressure, and the door wasn’t large enough to consistently prevent water from being sprayed out (which seems to be common these days for some reason). Towels were a bit scratchy, but nothing too bad.
Service during the rest of our stay following check in was inconsistent and overall not very good. Our Nespresso pods were replaced just once on our four night stay. We had to ask for them three times. The used pods were also never removed from the machine. I could be wrong, but I think there were even some left over from a prior guest. Our water (a bottle the hotel refills itself with purified water) was also inconsistently refilled. At turn down, pillows and blankets were placed at random different spots each time. Not a big deal, but just another example of inconsistent service. Finally, and most concerning, we came back to our room one evening to find our door open and unlocked. There was a “we’re servicing your room” sign on the door; however, no one was in the room and hours went by without anyone coming by to finish cleaning the room or even to retrieve the sign. It stayed there until the next morning. It seemed to us someone was cleaning the room, left, and just never came back. We have no clue how long our room was left open, leaving anyone who walked by with access to our valuables. Equally concerning, when I called housekeeping to let them know this had happened, the person who answered the phone was dismissive and not concerned at all. The response I received was “what do you want us to do?”
Overall I would consider staying here again on points for the location, but it would not be my first choice and I would not pay the full cash price for a room.
X2885ELseansJan 26, 2025
8/10 Charming hotel with a few drawbacks
The Le Grand is in most ways a pleasant stay. The location is great, the staff are very friendly and polite, and everything has an air of old fashioned luxury.
That being said, there is room for improvement. The upgrade that comes with being Ambassador and diamond was to a classic room with balcony. Balcony may be a bit of an overstatement, since it’s just a ledge with a locked door. However the light from the door is nice. A slightly better upgrade would have been nice, though, I haven’t really had a lees-than-junior-suite upgrade at any IC for the last year, but that’s me being spoiled, and I booked the cheapest room, so it’s fair enough. (This is one of the most expensive IC’s around, so it was still around 450 euro for the night).
No the basics: The room layout is very strange. The TV is placed so as to be almost unusable, since it’s at a horrible angle from the bed. There IS actually room on the wall directly across from the bed, so it seems a rather strange choice.
The coffee maker is placed on the desk - but mugs are hidden in a cupboard on the other side of the room…?
The bathroom has separate shower/tub, which is nice and expected at a 5 star hotel, however you do kind of expect the toilet to actually… Well, you know, flush. This is an old building, so the plumbing is probably somewhat dated, but still…
One major problem that is common in old hotels; the rooms aren’t soundproofed to any degree, so there’s noice from… Well, everywhere. But some of this could be fixed by making sure the door to the hallway at least was soundproofed slightly. Staff walking by with a cart sounds like they’ve basically rolled it straight into the room. There’s also a train running by - well, I assume it’s a train from the sound - which gives off a low rumble every ten minutes or so. In other words - if you sleep lightly, you may have issues.
The lounge, accessed by my Club IC membership is quite nice, with a steady stream of (good) champagne and an extremely friendly staff. Food was pleasant as well, and almost makes up for a full meal in a pinch.
The gym is good, and well equipped.
All in all, it’s a bit of a mixed bag, however the overall charm and feel of the hotel is what still makes it worth a stay.
torbenvognsenJan 26, 2025
8/10 Classic hotel
I can not remember how many times I have stayed at Le Grand Intercontinental Paris. The first time I stayed was well over 25 years ago. Located near the Opera House and intersection of many main streets, near the airport bus stop, department stores, the hotel location is excellent.
Since the hotel is old, many rooms have different layouts. Some rooms even have odd layouts by today’s standard. This time my room has the toilet door facing right the room door, and the toilet has no sink in it. You have to walk through the room to wash your hands. Having said that, my superior room was considered spacious given a central Paris location. The room fitting is updated and has smart TV.
The best part of the hotel is the breakfast at the restaurant Cafe de la pax. The food choice is wide and food is of good quality. Service people is helpful and polite. We did dine at Cafe de la pax for dinner for one night, but the food was average in dinner. It was not bad but there is much room for improvement. The escargot and the ravioli was good, but the scallop, which is pretty easy to cook, was below average. Front desk, concierge and house keeping staff are all efficient and have good smile.
CLau888Mar 9, 2025
10/10 Weekend getaway in the heart of Paris
This hotel is a gem in the heart of Paris! All is walking distance!
We stayed for two nights in December at the same time of the opening of the Notre Dame Cathedral!
We are a family of 4 ( 2 adults, a 4YO and a 2YO) and we were all very well treated by the friendly staff, despite all the security measures in place, we managed to have a normal stay.
Breakfast and restaurant are very nice and there is always something for you to enjoy.
The rooms are old-style maybe asking for an update, but very comfortable, clean with a touch of luxury.
The Club Lounge is very nice, great selection of food and drinks.
For sure a place to consider if you want to stay in the Paris city centre.
936manuelmMar 11, 2025
10/10 Exceptional
TamirApr 20, 2025
10/10 Exceptional
MeshalApr 16, 2025
10/10 Exceptional
MichaelApr 13, 2025
10/10 Exceptional
KarthikApr 8, 2025
10/10 Exceptional
BakhromzhonApr 6, 2025
10/10 Exceptional
IrinaApr 1, 2025
8/10 Very good
HalaMar 20, 2025
8/10 Very good
OmarMar 19, 2025
5/10 Passable
KhadejahApr 2, 2025
9/10 Superb
RuolingApr 14, 2025
9/10 Superb
ManojApr 13, 2025
9/10 Superb
AhmedApr 9, 2025
9/10 Superb
YianniApr 4, 2025
9/10 Superb
HamidApr 3, 2025
9/10 Superb
GusApr 2, 2025
3/10 I didn’t like it wouldn’t go back again. The only good thing is the location other than that the hotel is a 1.5/10
The location is great and it’s kind of close to everything.
AlkuwariJan 28, 2025
10/10 fantastic stay in Paris
fantastic grand hotel, great design, seems only recently refurbished, everything in good condition, great quality of design and furniture, fantastic rooms for conferences, breakfast in the very beautiful Café de la Paix which is adjacent to the building and part of the hotel, great location next to Opera Garnier
ThomasFeb 3, 2025
10/10 Beautiful short stay that complimented our visit to the opera perfectly.
Everything was so beautiful, fresh, clean, and comfortable. Although still a stretch on our budget, this price gave us the chance to experience such luxury that would normally be way too out of our reach. The staff we encountered went above and beyond to accomodate us.
AnnaliseFeb 9, 2025
10/10 Exceptional
Very beautiful interiors , luxury styled , but at the same time cozy and comfortable . Many thanks for friendly staff . Especially many thanks to Emma from the reception desk for her personal assistance, supportive approach and professionalism.
Restaurant is a place that must visit)
I wish I could get back once again!
AndreyFeb 25, 2025
3/10 Poor
UmitJan 28, 2025
8/10 Good but less than my expectations
Decoration and Breakfast
MuratFeb 16, 2025
9/10 Good stay
Room, and location
SpqrMar 14, 2025
10/10 Unforgettable
It was amazing everything was perfect.
The location amazing
BashayerFeb 13, 2025
10/10 Glamour, laughter & good memories
Location, service and room service
ButtiFeb 16, 2025
10/10 Beautiful Hotel Exclent staff and location
It’s beautiful, well located, excellent staff
JoyceJan 31, 2025
10/10 Exceptional
Outstanding property, super service, best team!
LamaFeb 12, 2025
10/10 Exceptional
Excellent hotel with fabulous staff. Ready to help
AdarshMar 8, 2025
10/10 Exceptional
Great hotel, great food, location, lovely staff .
ViktorasFeb 25, 2025
8/10 Excellent hotel
Location. Friendly staff.
ClaireMar 5, 2025
8/10 Very good
Alles
SandraFeb 23, 2025
8/10 Very good
Perfect location
HissaFeb 16, 2025
10/10 Exceptional
MrMar 15, 2025
10/10 Exceptional
AndrewMar 10, 2025
10/10 Exceptional
IulianaMar 9, 2025
10/10 Exceptional
IsaacMar 8, 2025
10/10 Exceptional
AliMar 3, 2025
10/10 Exceptional
VladimirMar 2, 2025
10/10 Exceptional
EmilyMar 1, 2025
10/10 Exceptional
ChunFeb 27, 2025
10/10 Exceptional
CarlFeb 24, 2025
10/10 Exceptional
ColtanFeb 24, 2025
10/10 Exceptional
KatieFeb 21, 2025
10/10 Exceptional
SarahFeb 20, 2025
10/10 Exceptional
SuzanFeb 20, 2025
10/10 Exceptional
MohammedFeb 20, 2025
10/10 Exceptional
HelenFeb 20, 2025
10/10 Exceptional
RobinFeb 17, 2025
10/10 Exceptional
HassanFeb 15, 2025
10/10 Exceptional
AleksandraFeb 10, 2025
10/10 Exceptional
FahadFeb 8, 2025
10/10 Exceptional
AyshaFeb 6, 2025
10/10 Exceptional
JoyceJan 31, 2025
8/10 Very good
SteveMar 1, 2025
8/10 Very good
MaherFeb 24, 2025
8/10 Very good
IbrahimFeb 17, 2025
8/10 Very good
NoufFeb 14, 2025
8/10 Very good
AmirFeb 3, 2025
8/10 Very good
GhassanJan 31, 2025
6/10 Pleasant
RongFeb 3, 2025
9/10 Superb
DimaMar 16, 2025
9/10 Superb
JunMar 16, 2025
9/10 Superb
EvgeniiaMar 5, 2025
9/10 Superb
LanaMar 2, 2025
9/10 Superb
FaisalFeb 20, 2025
9/10 Superb
KhaledFeb 16, 2025
9/10 Superb
AlanoodFeb 5, 2025
7/10 Good
SrishtiApr 5, 2025
7/10 Good
AmirMar 28, 2025
7/10 Good
AmyFeb 27, 2025
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Amenities
Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Sauna
Massage services
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Allergy-free room
Kid meals
Lower bathroom sink
Emergency cord in bathroom
Fruits
Spa/wellness center services
Steam room
Beauty Services
Manicure
Pedicure
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Mobile app for room service
Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Covered parking
Garage
Health or beauty spa nearby
Vegetarian menu options available
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.