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Couples · November 20258/10
There are many good things about this hotel, and we would like to make it our regular place of lodging when we visit New York City several times a year. The location is wonderful, close to many attrac...There are many good things about this hotel, and we would like to make it our regular place of lodging when we visit New York City several times a year. The location is wonderful, close to many attractions and shops. Both the Paris bar and Jardine, the rooftop bar are very nice. Delicious food, great cocktails, and attentive service. The rooftop bar has a lovely view of the city. Housekeeping does a great job of keeping the rooms tidy. It's a boutique hotel, so the rooms are not large. But if you get a one bedroom suite, which we did this time, there's plenty of room and the bathroom is quite spacious.
But it doesn't offer conveniences that other Marriotts do. For example, you can't check in using the Bonvoy app. You can check in, technically, but you can't get your key through the app. The app seems to also lag behind, so it doesn't notify you when your room is ready.
We spent two hours at the rooftop bar, waiting on our room to be ready because the previous guest checked out late. If they are going to offer a late check out option, they need to ensure that housekeeping is able to attend to the room right away so that people can check in. I shouldn't be punished because somebody else Chose to check out late. I was trying to communicate with the check desk through the app, which they later told me was not the best way to communicate. But I had no other choice because we had had drinks and food and I wanted to use my daily food and beverage credit, which I cannot do until I had a room number. So, we were basically trapped up there, which wasn't a bad place to be. But it was annoying to have to wait that long to get a room number so that we could pay our bill and use the discount. Most staff were extremely friendly and helpful. Some staff were not friendly and looked annoyed that we needed help.Show More
