10/10 Best stay in sohoEverything was a 10/10. Location, staff, attention to detail. Everyone was kind and thoughtful. Would easily stay again.
JadaApr 11, 2025
4/10 Disappointing Experience at The London EditionMy sister and I stayed at The London Edition for four nights in December, expecting the same excellent standards we experienced at The Edition hotels in Madrid and Barcelona during the summer. Unfortunately, our experience in London fell far below expectations.
We arrived at 1:00 PM and were told by the front desk that we would receive a call once our room was ready. Despite the advertised check-in time being 2:00 PM, we had not received any call by 3:30 PM. When we returned to the hotel to inquire, the front desk staff rudely suggested that perhaps my phone wasn’t working. I showed her my phone to confirm there were no missed calls, but instead of addressing the situation politely, she simply handed us the room key in a dismissive and unkind manner.
Upon entering the room, we found it to be very small, dark, and poorly maintained. The vanity drain was not functioning properly, adding to our disappointment.
The housekeeping service was also highly inadequate. On the second day, we left the room in the morning and returned at 4:00 PM, only to find the room had not been cleaned. We called housekeeping and informed them we would be stepping out in 5 minutes, requesting the room be cleaned during that time. However, when we returned at 7:00 PM, the room was still untouched.
This level of service is unacceptable for a 5-star hotel, especially one with such a high price point. Based on our prior positive experiences with The Edition brand, this stay was a significant letdown.
882sanazmDec 25, 2024
6/10 Disappointing stay - avoid till issues resolvedDisappointing Experience at The London EDITION
During my recent stay at The London EDITION, I encountered significant issues that are unacceptable for a five-star hotel charging £500+ per night.
With one lift permanently under maintenance (as per my past trips), the second also broke down, forcing guests to climb several flights of stairs. A 5 star hotel with NO lifts - a basic need. Imagine the hardship that was imposed on those with injuries, or who were plain tired.
Additionally, the staff member Iza showed unprofessionalism performing reception duties, failing to issue a continuous key card for my back-to-back bookings despite my many reminders.
When I returned to request a new key (mid-stay utilizing the stairs no less), Iza was dismissive and rude, offering no apology or acknowledgment of her mistake.
While the duty manager later took accountability and offered to make amends, this does not excuse the service lapses or the behavior of certain staff.
The water temperature in the shower also fluctuates, and goes from hot to scalding, or cold to hot.
For full transparency I rejected all offers for free breakfast nor did I request for any vouchers etc.
I cannot recommend this hotel at this price point and branding until these issues are addressed.
BryanHuangPFSJan 16, 2025
10/10 Prime location! Ultra chic hotel, extremely polite and helpful staffStayed here for a few days. The Hotel is ultra chic, and highly suggest you negotiate an upgrade and a discounted rate. Stayed in room 217 which was a corner suite. VERY spacious. Staff are extremely helpful and polite, everyone from the doorman to the lobby bar, to the house keeping. Smooth check and check out. Near the most famous cafes and restaurants in London. If you dont feel like going out. Both lobby bar and another speak easy bar available in the hotel. Breakfast is a mist try in the main dining.
Definitely a returning customer.
Fahed_DubaiFeb 12, 2025
8/10 Great location nice roomsGreat location. Rooms are very dark. A nice aesthetic but not practical. Beds are comfortable and room was clean. Don’t like having to call for an iron to be brought to room - very inconvenient. One lift was not working which meant a slight wait. Staff at front door were lovely and helpful especially Louise/Lewis. Front desk was ok.
LoveTaxidiaFeb 20, 2025
7/10 There should be more shelves in the bathroom and a smaller basin. The hand mirror wasn’t the best - cut my finger on thThe location was very good.
LeslieMar 18, 2025
6/10 Nice but Smelt awful!The location & staff of the hotel is a nice. The thing that I hated the most was the scent & smell of the hotel. It literally smelled like trash and or a backed up sewer every time you walked into the main lobby. It’s actually their signature sent.
VegasLover7777Mar 11, 2025
10/10 ExceptionalLoved the beautiful room, the atmosphere in the lobby, the amazing breakfast and the lovely staff
TrineFeb 27, 2025
10/10 Exceptional
BethanyApr 3, 2025
10/10 Exceptional
JonnywolfApr 2, 2025
10/10 Exceptional
PhilippaMar 20, 2025
10/10 ExceptionalThe night manager, Alex, was phenomenal. My kids fell sick at night and he was very helpful! Thank you Alex!
DalalDec 30, 2024
10/10 ExceptionalAmazing property. The rooms and amenities were great, and the staff was even better.
AmandaJan 4, 2025
2/10 Very poorDidn’t fix elevator for 7 days. Had to go up and down the stairs to the 4th floor
JonathanDec 27, 2024
10/10 Exceptional
DrFeb 4, 2025
10/10 Exceptional
MayaJan 18, 2025
9/10 Superb
NoorJan 20, 2025
8/10 The 7 nights edition experiance.The hotel and staff were great, the location was perfect.
YousefAug 10, 2024
10/10 Lovely peaceful escape right in the middle of the London -- near Oxford StreetThe berakfast was perfect. The staff at Breakfast were excellent as well. Very pleased with this experience and I highly recommned that you include breakfast
BarbajeOct 8, 2024
7/10 Good location & interior, price is a bit expensive for what you getThe location and interior
AyeshaOct 16, 2024
9/10 Classy, fun and hip hotel in a great location in LondonThe hotel is beautiful, simple, elegant. Fun lobby with pool table and lively activity, but not loud or obnoxious in any way. Classy. The staff was very accommodating and the manager really helped me out and showed grace in a misunderstanding. He was able to refund a charge that was unexpected. The rooms also very nice, with lots of room and attention to detail.
AndrewAug 11, 2024
9/10 SuperbThe design and location
HadasSep 16, 2024
10/10 Exceptional
HelalaAug 27, 2024
5/10 Passable
EliasOct 20, 2024
9/10 Superb
AhmedDec 1, 2024
9/10 Great stay. Wish they would have responded to my request though.The design is excellent, and the staff is friendly and helpful. If you choose a loft or higher, the bathrooms usually have showers and toilets, the lighting is great, and the beds are comfortable.
AbAug 15, 2024
6/10 Nice but i wont repeat the edition londonI love the edition buildings and designs
AljoharahJun 29, 2024
9/10 Superb
ToyinJul 28, 2024
9/10 Superbservice was friendly & impeccable
DellaJun 17, 2024
10/10 Great to excellentGreat Gym and rooms and restaurant
RoyAug 5, 2024
10/10 Exceptional
CocoAug 20, 2024
10/10 Exceptional
AbJul 29, 2024
9/10 Superb
MargusJul 31, 2024
9/10 SuperbThe staff ! Frankie the bar manager is outstanding in terms of skills and friendliness, the tall guy with black hair is a role model for hospitality
MartinMay 5, 2024
9/10 Very Good.I loved the location, the overall design, the staff, the atmosphere, and especially the E-Bidet/Shower Toilet/Japanese Toilet.
AbMar 2, 2024
9/10 SuperbBeautiful property in the heart of central London. Boutique feel with larger hotel amenities including a great restaurant. Close to the Elisabeth line for easy transfers from Heathrow a definite plus.
ChristopherMar 11, 2024
10/10 ExceptionalCouldn’t do enough to make me feel as comfortable as possible, was having surgery nearby and really went beyond the call of duty!
LewisApr 28, 2024
8/10 Very goodVery friendly
AmerMay 16, 2024
10/10 Repeat Guest! Always !Todo
FranciscoApr 29, 2024
10/10 Exceptional
GökçenApr 30, 2024
8/10 Very good
OfirMay 26, 2024
8/10 Very good
StephenMay 20, 2024
8/10 Very good
AmerMay 16, 2024
9/10 Superb
WintaMay 19, 2024
7/10 Good
KhalidJul 10, 2024
7/10 Good
ZarahJul 4, 2024
9/10 Superb
RyanApr 23, 2024
9/10 SuperbLocation and staff were fantastic, looking forward to a weekend in London then no better location
DanielDec 22, 2023
8/10 Very goodStyle,
Location
SophieJan 28, 2024
7/10 Great location, room was goodLocation was perfect
ChrisFeb 13, 2024
10/10 Great stay in the Hotel, Great Localization and ConfortableVery good localization
Breakfast was great
SandraNov 27, 2023
9/10 I like bar and restaurant but for breakfast is not good at allVery life style hotel with good bar. It is suitable for night life.
ChuvitJan 2, 2024
10/10 Short and sweetLoved the location! Super friendly staff and the food is amazing
SaudJan 24, 2024
10/10 Exceptional
HamadJan 1, 2024
10/10 Perfect location - excellent service. Great hotel. Would definitely stay again!There was a slight glitch when we first checked in. Bookings.com had conflicting information as to the room description. We booked a Deluxe Queen guest room. Bookings listed the size of the bed as King - turns out it was a Queen. The Editions hotel upgraded us to a king room - even though they did not have too. Fabulous service!!! Make sure you check all info with the hotel - don't rely on info received from Bookings.com.
LawrenceOct 28, 2023
6/10 A corporate feeling hotel full of rooms and lack of spark.The rooms inside were lovely. Staff were nice. Steak at Berner's Tavern nice. But not the best. Location ok-ish?
FrancescaAug 28, 2023
4/10 Diasppointing and lost it's edge
GrahamOct 26, 2023
10/10 Fabulous hotel in great locationLocation, ambience, decor, bar, staff, room, concierge, breakfast were everything we were looking for.
JenniferSep 5, 2023
9/10 Lovely place to stay for our London treat!Great atmosphere, friendly staff & fabulous food!
DebbieOct 15, 2023
10/10 Exceptional
NadaOct 5, 2023
8/10 Very good
Pierre-marieDec 1, 2023
9/10 Amazing!The lobby is amazing and very lively with lot of good vibes, the rooms are clean and modern, the location of the hotel is very convenient, the restaurant and the pub in the hotel are iconic.
CherineSep 24, 2023
7/10 over all stay and service excellent . im going back this week however i have soecifically asked for a room i had a longlove the property no faults
LisaAug 31, 2023
9/10 Great stayGreat location, easy to walk to everywhere. Staff were brilliant. Bed super comfy. Lovely size room. Very clean. Great bar in the hotel as well.
JoSep 5, 2023
10/10 Exceptional, overall best hotel I’ve stayed in!The decor and staff
AliciaSep 9, 2023
10/10 Exceptional
JadeSep 26, 2023
10/10 Exceptional
CarlosSep 20, 2023
10/10 Exceptional
WardSep 11, 2023
8/10 Very good
OdedNov 2, 2023
8/10 Very good
SarahOct 20, 2023
9/10 Superb
KubinNov 25, 2023
10/10 Bery nice, will come backGood location
JochenSep 13, 2023
9/10 Superb
AndreaOct 21, 2023
9/10 Superb
ValerieOct 19, 2023
9/10 Superb
JosephOct 15, 2023
7/10 Good
RebeccaNov 25, 2023
3/10 Decent Facilities, Poor Experience.The location is very convenient, the lobby and entrance is impressive and the bed was comfortable. Nice soaps and towels in the bathroom. The breakfast options are decent and in the impressive berners tavern.
HannahJun 20, 2023
8/10 Up to standardQuick check-in , way before room was supposed to be ready .
PeterJun 23, 2023
9/10 SuperbLovely building, excellent location, very luxurious, excellent staff.
RubinAug 11, 2023
7/10 Comfy beds, great location but not a 5 star hotel in my opinion.The bed was very comfortable and the shower was great. The family room consisted of 2 queen size beds.
BarbaraJun 12, 2023
4/10 DisappointingNice interior
PuthipongJun 7, 2023
10/10 Exceptional
LucasAug 2, 2023
10/10 Exceptional
LucieJul 25, 2023
9/10 Excellent stay in central London.great location.
great staff.
nice rooms and bathrooms.
restaurant is very good, albeit undergoing problems with staffing like the rest of London.
ChitraMay 21, 2023
10/10 Exceptional
MelanieJul 10, 2023
10/10 Exceptional
AbdulazizJul 8, 2023
8/10 Very good
TaaffeAug 1, 2023
10/10 Exceptional
AndreMay 20, 2023
8/10 Very good
JennyJul 10, 2023
5/10 Passable
JadeAug 5, 2023
7/10 Good
LisaSep 11, 2023
9/10 SuperbExcellent location of the hotel. Being close to both tottenham court road station and oxford circus makes it even better located. The size of the bathroom is very good. Also I really liked the fact I can sign in to netflix and youtube with my user id, have seen that in a hotel before.
Tr_muratApr 28, 2023
10/10 I believe the team at the London Edition is doing an excellent job! My spouse and I celebrated our wedding anniversary wit’s central to allow of fantastic restaurants and shopping
HowardMay 4, 2023
8/10 Very gooddesign
location
EranApr 14, 2023
10/10 Exceptional
AbdulazizJun 4, 2023
10/10 Exceptional
MihailMay 28, 2023
10/10 Truly one of the best hotels in london.- The staff and the service have exceeded my expectations.
- The exceptionally unique design.
- The shower toilets/ E-Bidet (not sure what it's called).
- The high level of comfort.
- The complimentary water and sweets.
- The location.
- The overall vibe.
- The wooden card key is very cool.
- The lobby.
- The food.
AbFeb 11, 2023
10/10 Exceptional
DanielMar 17, 2023
6/10 Pleasant
VarunMay 15, 2023
9/10 Superb
TwanéMar 6, 2023