kingulicharles
Friends Getaway · October 202510/10
First of all, I would like to sincerely thank the entire team at Mandarin Oriental, Bangkok for once again making our journey a memorable one.
I was delighted to see familiar faces such as Mayuree an...First of all, I would like to sincerely thank the entire team at Mandarin Oriental, Bangkok for once again making our journey a memorable one.
I was delighted to see familiar faces such as Mayuree and Tanguy. Although we missed them at check-in, I truly appreciated that they made time to greet us during breakfast, which really gave us a sense of coming home.
The swimming pool remains my favorite facility, and I was very happy to see the poolside team again. Their attentive service is always one of the highlights of my stay.
This time, I also had the chance to dine at the newly opened French restaurant. The dishes were refined and creative, especially with the use of Japanese culinary elements and innovative pairings. I was deeply impressed by the colleague who served our table, providing detailed explanations and attentive care, as well as by the host who kindly shared insights into the restaurant’s design. These touches truly elevated the entire experience.
Our butlers on the floor was also exceptional. The room was meticulously cleaned, and each time we returned or passed by, they greeted us warmly. Their care added significantly to the overall experience.
Additionally, I would like to express my sincere thanks to our day-tour guide, Yo.
His detailed explanations and perfectly arranged itinerary allowed me to gain a much deeper understanding of Bangkok and enjoy an incredible variety of delicious food. Thanks to his guidance, our one-day tour was both enriching and enjoyable. On my next visit, I would love to have Yo arrange another tour for us with a different theme.
That said, I regret to share some concerns regarding the room arrangement and communication with the Sales Department.
Originally, through our travel agency, we had been informed of a complimentary upgrade option, and we expected to stay in the Author’s Suite. However, upon arrival, we found that our assigned room type was not what we anticipated. According to Henry, the Assistant Director of Sales, there had been a recent internal adjustment in the upgrade hierarchy, which the agency was unaware of, and we only discovered this change at the very last moment.
While I acknowledge that the room we received was objectively larger and an upgrade compared to the Author’s Suite—and we appreciate the hotel’s generosity—the way the situation was handled was disappointing.Henry promised to provide us with a booking confirmation the following week. However, weeks have passed without a clear update. Replies have been slow, and in the end, I even experienced messages being left unanswered and readed.
This level of follow-up and communication is surprising and difficult to reconcile with the high standards we usually associate with Mandarin Oriental. Normally, whether it is a concierge inquiry or a booking question, responses are always timely. Considering that this was essentially a complaint matter being handled by a senior manager, the lack of clarity and responsiveness was especially concerning. If Henry is too occupied with other priorities, perhaps additional support could be arranged so that such issues are not overlooked.
We remain loyal fans of Mandarin Oriental and cherish the warm hospitality we usually receive. I hope this feedback will be taken constructively, as we truly look forward to continuing to stay with Mandarin Oriental, Bangkok in the future.Show More
