jennifergY7276FJ
Business · September 20252/10
Dear Modernhaus Team,
I wanted to take a moment to share feedback about my recent stay at your hotel in New York . While I appreciated certain aspects of the property, unfortunately the overall exper...Dear Modernhaus Team,
I wanted to take a moment to share feedback about my recent stay at your hotel in New York . While I appreciated certain aspects of the property, unfortunately the overall experience did not meet my expectations.
The room size felt very small compared to the price point.
Throughout our stay, there were multiple private events hosted at the hotel — including Fashion Week gatherings and even a wedding. Because of this, hotel guests were not permitted to access key facilities such as the rooftop and other common areas. This meant that whenever we wanted to relax at the hotel — whether to have a drink or simply a cup of coffee in the evening — it wasn’t possible. On one occasion, I even had to ask the concierge to recommend a nearby bar just to wait for a friend, which was disappointing. Advance notice of these restrictions would have been very helpful.
Due to the events and resulting noise, we had to change rooms mid-stay. With only five nights in New York, this was especially disruptive, as repacking and moving took away valuable time during a work trip.
On one occasion, our room was not serviced, and when we returned late at night, we had to call for fresh towels, which unfortunately did not arrive promptly.
Additionally, the elevators were consistently very slow, often taking a long time just to move between floors, which added to the overall frustration.
Overall, these issues made our stay far less comfortable and convenient than we had hoped. I felt it was important to share this feedback with you, as I know you aim to provide a positive experience for your guests.
Thank you for taking the time to read my comments.
Sincerely,
JenniferShow More
