771esmeg
Solo Travel · November 20256/10
I arrived on 11/8/25 (the last Saturday of the gov’t shutdown) at around 6 am. Emmanuel was on duty. He was very kind and helpful and let me check in early so I could get some rest. I went to my room ...I arrived on 11/8/25 (the last Saturday of the gov’t shutdown) at around 6 am. Emmanuel was on duty. He was very kind and helpful and let me check in early so I could get some rest. I went to my room (on the 13th floor, TINY yet appeared to be pristine, immaculate and was very cute, cozy with modern, stylish decor) and took a quick shower and got in bed. I couldn’t sleep because the sun had come out and the shade on the windows was for privacy, not darkness. I tried to lower the blackout shade but it was stuck and wouldn’t descend when I tried pulling on the chain, it just made these flapping noises like it was stuck.
I called the front desk (the phone looks like a rotary phone but has buttons which are IMPOSSIBLE to read and I never had a rotary phone so I don’t know what the buttons were supposed to be, so it took me a few minutes to figure out how to dial “0.” Also, since the phone is attached to the wall, you can’t move it closer to read, which is just…not well designed or practical, but I digress) and the woman (who’s name I failed to ask) sent an engineer to my room to fix the shade.
The engineer (who was at my door in less than a minute!) explained the issue to the engineer and he walked across the room and ONTO THE BED (which was unmade, because I was trying to sleep in it) with his work boots on. He was tall enough to reach the other shade and free it from its trap in a few seconds. I thanked him but didn’t tip him because I didn’t have any cash at the time. He was very nice and efficient and I was grateful but now in a dilemma, I can’t get back in the bed because he’d literally stepped right where I was going to be laying down. Let me say here that this is not his fault—there was no other way for him to fix the shade without stepping on the bed without removing his boots and he shouldn’t have to remove his boots in front of me to do his job. I will be really upset if this man is reprimanded or loses his job because of the poor design of your hotel. In fact, anyone who merely wants to lower or raise their shades is forced to walk on the bed, not just the engineer who fixed my stuck shade. That’s BANANAS. Why don’t you have a remote that raises or lowers the shades without having to crawl over the bed?
Also, I paid over $1000 for a two night stay your hotel. I got zero sleep on Saturday morning because of a stuck shade and then no sleep Saturday night because the nightclub that’s either on the 13th floor or on top of the night floor is RAGING until approximately 3am. I did get some sleep on Sunday night but for that price, I should have been better rested. No one told me that there would be a raging party on top of me (or next to me) until 3 am!
I am heading to DC for the week and returning to NYC on Thursday or Friday. I was planning to stay at Moxy again but I’m not so sure if it’s worth it. The east village location is perfect for all the things I want to do and it’s close to the family I’m visiting but again, I don’t know if it’s worth it.
PROS: housekeeping was superlative, staff (Emmanuel! 👍Show More
