SaffaTraveller2
Solo Travel · December 20252/10
My stay at Novotel Barcelona City has been nothing short of a disaster, and I strongly advise others to avoid this hotel at all costs. Check-in and payment were an utter shambles and, shockingly, the ...My stay at Novotel Barcelona City has been nothing short of a disaster, and I strongly advise others to avoid this hotel at all costs. Check-in and payment were an utter shambles and, shockingly, the issues continued throughout my stay. Even after management assured me the situation was resolved, the problems persisted. Blaming everything on a “new system” does not excuse the incompetence or the unhelpful attitude displayed by staff.
The condition of the room was equally unacceptable. The bathroom had black mould in several areas around the bath/shower and was part broken. On top of that, noise from the floor above (19th) was constant well past 10 p.m. on both nights, as though furniture was being dragged around endlessly. The morning wasn't any better, with loud construction or worker activity directly overhead , when I went to check they were sanding the floor. No notice was provided that this would be my experience.
The breakfast team only added to the frustration. The staff were far from friendly, and on the second morning they outright refused me breakfast—another completely unacceptable experience for a hotel of this brand and price point.
The only redeeming feature of the hotel is the view from the upper floors, but even that doesn’t compensate for the poor location and the long list of problems. Management was aware of the issues yet offered excuses rather than solutions, and none of it explains the consistently negative staff attitude.
Overall, this hotel is severely mismanaged and fails on multiple fronts: service, cleanliness, professionalism, and comfort. I would not return, and I highly recommend avoiding Novotel Barcelona City altogether.Show More
