The Shelburne Sonesta New York
303 Lexington Avenue, New York
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Good
1589 reviews
7.9
Prime Location in Murray Hill Neighborhood
Luxurious Amenities and Services
Near Major Attractions
Experience the ultimate stay at The Shelburne Sonesta New York, conveniently located just steps away from Grand Central Station. Indulge in comfort with spacious guest rooms featuring modern amenities like kitchenettes, flat-screen TVs, and cozy seating areas. Stay active at the 24-hour fitness center or catch up on work at the business center. With the Empire State Building and United Nations Headquarters nearby, exploring iconic landmarks is a breeze. Don't miss out on the convenience of the grocery shopping service and proximity to attractions like Rockefeller Center and the Museum of Modern Art. Book now for an unforgettable New York City getaway.
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1 Room, 2 Travellers
Guest Reviews
Overall
7.9(1589)9/10 Pleasant four days in large, comfy room where I hope to stay agsin.
Large bed and bath rooms. Cotton sheets and towels. Very, very good mattress. Plenty of desk space for laying out items. Comfortable rolling chair. China cups and metal spoons. Outstandingly professional staff at front desk. Since there was no overhead bedroom lighting, three small desk/table lamps helped.
Excellent lighting in bathroom. Good to have shower water options handled so a person didn’t have to freeze or get scorched by being all the way in the shower when turning on the water. Liked having the bathroom door facing a wall, not facing the bedroom. Rooms very clean. Many outlets.
Little restaurant next door was great!
CatherineMar 8, 2025
8/10 Generally nice hotel, rooms need modernising!
Generally overall a nice hotel in a great location. Location is about a 5-10min walk from central station and very close walking distance to Times Square.
Rooms sadly are very dated and dull, very big spacious room but furniture and decor very tired looking. Whole room could have done with a refresh of paint and new furniture.
Beds comfortable. Can be very noisy - I know in general NYC noisy but with windows shut was still very noisy with traffic.
No mini fridge in room.
Roof top bar very cosy and nice. Didn’t eat at the hotel but looked pleasant.
Staff very friendly and attentive.
Hotel would be perfect if rooms were updated and more modern.
AllyPerry23Mar 15, 2025
6/10 Read the reviews this way you know what to expect.
I booked hotel through Expedia and paid prior to checking in. At the hotel you pay the resort fees and taxes. I was able to get a room early, although the room had a terrible smell. I immediately went back to the check in desk and asked for a different room and was swiftly given a new room with a view of the river. The room itself is outdated. The furniture scratched, dusty, and a door is hanging on the desk. The bathroom very outdated with a tub and shower curtain. The AC is like the ones in motels, under the window. The bed is clearly missing its bed skirt. No usb charging. There’s an iron and ironing board and also a safe.
bella2001Mar 11, 2025
4/10 Disappointing
the location is good, close to central station and subway.
DenizFeb 15, 2025
10/10 Was a great stay. I wish that I was staying longer. I hope to be able to stay at this location again
Spacious room, clean, comfortable. Supported by travel and leisure needs. Bathroom had hand soap, lotion, shampoo, and body wash (full size). The kitchen was accommodating. The living room space was big.
CharisseFeb 17, 2025
10/10 Recommend stay in central Manhattan!
The general manager and his team were brilliant and professional! They given us a lot of recommendations to get around and explore NYC. A free upgrade to a one-bedroom apartment was offered to us for my birthday treat! As we entered the room, we were welcomed by another bottle of wine with chocolates. What a lovely surprise arranged by the team to ensure us to have the best NYC experience.
Couldn't thank the hospitality team enough!! Would definitely love to come back.
On top of everything, everyone gets to pick a free drink/snack from the bar each day! What's not to love?!
ChiawFeb 26, 2025
8/10 Amazing Location
The location of this hotel is everything. You can literally walk anywhere from here. I stayed here for 3 days attending CSW at the UN. It is about a 10-15 mins walk to the UN.
The hotel is dated and quite unremarkable but the rooms are big and everything is neat and in check. The hotel does not serve breakfast but there is a restaurant next to the hotel that offers breakfast for $35.
The staff really very cheerful. As a guest you are entitled to 2 free items everyday , either a drink, water and a snack.
I am not sure I would stay here again. Nevertheless, I had a pleasant stay.
FattieWMar 19, 2025
10/10 Great comfortable stay in convenient area
Stayed at the hotel in Feb with a friend. The hotel was very easy to walk to from grand central station. Upon arrival the staff were very friendly and welcoming, the hotel reception area is really inviting. We stayed in a 2 bed room, lovely big space compared to new York standards. Room and bathroom very clean. It had everything you would need.
The hotel was a great location for exploring the city nearby attractions and the subway was close by too.
I would absolutely stay here again and recommend to others.
A lovely place to stay
jobo16Mar 16, 2025
8/10 Great location but needs temperature control
Since the temperature was in the 50s and 60s there was no air con or heat since the hotel didn’t turn either one on. The room was stuffy and we opened our windows at night but with the high pollen count it made the stay more uncomfortable for those of us with seasonal allergies.
The location was great and it was easy to get to the subway and to other shops or restaurants. The rooftop offers a lovely view of the Empire State Building.
DeborahApr 10, 2025
10/10 Cozy comfort, great food, and daily care—perfect stay in chilly New York!
The room was spacious and warm—a big plus given the chilly weather in New York during this time of year. The location was great, with several excellent dining spots nearby, including a cozy restaurant next door serving delicious food! The room was cleaned daily, thanks to the amazing staff who made the stay even more comfortable.
AnnaApr 15, 2025
8/10 A lovely, well managed retreat
I have been staying at the Shelburne off and on for about 25 years and the service, ambience and location are great, particularly when you are in New York on business and just want a brief retreat
DonaldaFeb 5, 2025
10/10 Exceptional
What a lovely surprise ! This place smelled good, the size of the room was a great especially for new York. My favorite part was the roof top bar w the 360 view of the city! Location, location location! It was 2 blocks away from the empire state building and the subway station. We had the best time and the staff was super nice and helpful. I enjoyed this hotel very much!
JoanaMar 31, 2025
5/10 Staff is friendly, but overall complaints and request was not fulfilled.
The interactions with staff was overall friendly.
FlorenceFeb 18, 2025
10/10 Great hotel, great svc at a fair price for NYC.
Upon checking into the hotel, we explained about my surgery in the morning and was upgraded to a very nice room and free water bottles. They made my stay very comfortable and relaxing.
NicoleMar 25, 2025
10/10 David rocks!
I was struggking with my heavy bags, trying to check out and rush to leave. David cake up ro me right away and offered to help me with my bags and to hail a cab to the airport. He offered impeccable assistance with a warm & friendly smile. Thanks, David!
Odyssey19284838334Mar 15, 2025
8/10 All around pleasant stay in midtown
Staff super friendly and professional, completely top notch! Rooms and public spaces super clean.
JamesMar 20, 2025
9/10 We enjoyed our stay at Shelbourne Sonesta very much!
The room size, comfort of the beds, and the staff
DanaFeb 3, 2025
8/10 Really enjoyed our stay at the hotel and the area we were staying was excellent
The location was the best thing, we were close to practically everything on our doorstep.
Staff were very nice and helpful too.
ChungJan 30, 2025
10/10 Great hotel with good service.
I really like the service. All clerks greeted us with smile and politeness.
The room is pretty large. The bed is probably the best I have experienced in these years, and it made me fall asleep comfortably.
EthanMar 27, 2025
8/10 Brillaint base for experiencing New York.
Location is perfect, easy walk to Grand Central Station.
Great value for money in comparison to other hotels in the same area.
Staff were very nice
Room slightly dated but a good size.
RichardMar 19, 2025
1/10 Horrid customer service
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AshishMar 13, 2025
8/10 great stay in a good location, would come again
complimentary snacks every day, friendly staff, good location, good access to public transport,
HernánApr 15, 2025
8/10 Really good option
Its a really well located hotel in mid town manhattan with a lot of food places, grand central and bryant park really close to it.
MarcoFeb 4, 2025
9/10 Loved it!
Lovely staff and comfortable attractive facility make the hotel a pleasure to stay in. It is in a wonderful neighborhood and has a fun but relaxed vibe. We will always recommend it and return when we can!
MallaryFeb 18, 2025
10/10 We had an amazing experience and would definitely return to this hotel next time we are in New York,
Excellent location, spacious rooms and very friendly and accommodating staff.
NataliaMar 23, 2025
9/10 Executional and bigger rooms than most other hotels
Staff were consistently friendly and helpful. I even lost my phone throughout the trip and they were extremely helpful in my journey on helping me find it.
JohnsonApr 4, 2025
9/10 Superb
Very kind staff, perfect location since you could walk to many places
CharlineMar 8, 2025
8/10 Very good
CanMar 7, 2025
9/10 Comfy and spacious
Size of room. Fast, reliable internet. Comfort of beds. Super friendly staff. Lots of hot water. Excellent location.
LesleyApr 7, 2025
10/10 Looking forward to my next stay!
The rooms are good sized for NYC, with great in-room amenities. It is very quiet. The staff is great. Roof top bar/restaurant very nice but a bit pricey.
LisaFeb 3, 2025
9/10 Very happy and pleased with the stay and friendliness of the staff and nicely extended our stay with much disturbance
Location, staff very friendly, size of room and the available kitchen.
DrissFeb 12, 2025
10/10 Exceptional
The location was perfect for exploring the city. The rooms are really spacious (for NYC), the beds comfortable, and the roof top had a great view of the Empire State Building.
SarahMar 3, 2025
10/10 Exceptional
We had a very comfortable stay!!! The staff were all very kind and friendly. If I go to New York again, I’ll definitely stay here again!! Thank you so much :)
KarenApr 13, 2025
8/10 Great location.
Comfortable & perfect location very central. 9 min walk to subway. Our room had some cosmetic issues but not terrible. Also my room didn’t have a view.
MayraMar 27, 2025
8/10 Very good
Not a big deal but just would like to mention that laundry is not so convenient, you need to find someone who can sell you detergent.
EvgeniyApr 3, 2025
10/10 Excellent services and perfect location
The service provided by the staff was first-class, with an ideal location. The rooms were comfortable and clean.
RoberthMar 29, 2025
10/10 Very nice stay.
Went to a show. Went to a Yankees game. Saw a musical act down town.
JamesApr 14, 2025
10/10 Had such a great holiday weekend with my girlfriend! Our stay was pleasant with such a beautiful view off our balcony. W
Wonderful room with balcony!
GinoFeb 10, 2025
9/10 Great 2 night stay in perfect location in spacious comfortable room
Great location in quiet comfortable spacious room
StevenApr 4, 2025
10/10 Exceptional
The gentleman at the front desk when we checked in Saturday night was fantastic and very helpful.
AudreyJan 30, 2025
8/10 Very good
Very nice hotel, spacy room, friendly staff. All good and pleasant.
BaibaFeb 20, 2025
10/10 Perfect
Lovely hotel, great location, delicious restaurant, very friendly staff and comfortable beds
BeckyApr 12, 2025
8/10 Very pleasant day at a wonderful hotel
Great location, comfortable, and clean room, friendly staff.
DanaFeb 27, 2025
8/10 Good facilities and room. Comfy bed and nice space. Awesome location.
Clean, tidy, and spacious.
EthelApr 5, 2025
5/10 Good, but hotel room very tired
Location
AmandaFeb 28, 2025
10/10 Great hotel, would stay there again. Location was perfect.
Great location, friendly staff
PeterFeb 10, 2025
9/10 Superb
The beds were very comfortable and the rooftop bar is excellent!
CodieFeb 24, 2025
8/10 Ok.
Great room and great rooftop.
MarianelaMar 5, 2025
9/10 Great stay and good location. Staff great.
AnneApr 2, 2025
9/10 Superb
Very good location and the rooms are spacious.
LarissaApr 1, 2025
10/10 My safe place from home
It’s home from home just love the hotel
CunninghamFeb 1, 2025
10/10 Exceptional
Hotel is in a great location, perfect for walking in Midtown.
BrookeMar 6, 2025
5/10 Passable
ChaoyuMar 23, 2025
10/10 Eric made our stay exceptional- he knows the art of customer service.
DilsApr 4, 2025
8/10 Very good
Nice atmosphere, home from home while in NY for work.
NialFeb 18, 2025
7/10 An area with lots of restaurants near Grand Central Station.
RonaldMar 14, 2025
8/10 Perfect stay
Great location and the size of the room
CarolineMar 24, 2025
9/10 Superb
Lobby handy for working. Room big for NYC
ChristopherMar 26, 2025
10/10 Exceptional
Location, room size, clean, quiet
LisaMar 30, 2025
8/10 Good stay
Location & friendliness
SandraMar 23, 2025
10/10 Exceptional
RoeApr 5, 2025
10/10 Exceptional
KatharineMar 31, 2025
10/10 Exceptional
LiamMar 19, 2025
10/10 Exceptional
ClaudiaMar 19, 2025
10/10 Exceptional
GrantMar 2, 2025
10/10 Exceptional
CunhaMar 1, 2025
10/10 Exceptional
AnandFeb 19, 2025
10/10 Exceptional
StellaFeb 14, 2025
10/10 Exceptional
PatFeb 13, 2025
8/10 Very good
WilliamApr 13, 2025
10/10 Exceptional
HarryFeb 11, 2025
10/10 Exceptional
CarlosFeb 11, 2025
8/10 Very good
ItzelApr 9, 2025
8/10 Very good
MarianApr 8, 2025
10/10 Exceptional
JadaFeb 6, 2025
8/10 Very good
MatthewApr 3, 2025
8/10 Very good
ImaniMar 27, 2025
8/10 Very good
Dr.martinaMar 23, 2025
8/10 Very good
AnnieMar 20, 2025
8/10 Very good
WendyMar 19, 2025
8/10 Very good
RobertMar 1, 2025
8/10 Very good
JwFeb 24, 2025
6/10 Pleasant
RogerApr 5, 2025
8/10 Very good
SteveFeb 2, 2025
5/10 Passable
CreditorsApr 2, 2025
8/10 Very good
LaurenJan 31, 2025
8/10 Very good
PierreJan 31, 2025
6/10 Pleasant
AnthonyMar 29, 2025
6/10 Pleasant
ThomasMar 8, 2025
5/10 Passable
CarlosMar 2, 2025
6/10 Pleasant
KymberleeFeb 21, 2025
5/10 adequate
JohnFeb 17, 2025
9/10 Superb
CedricApr 4, 2025
9/10 Superb
MayadahMar 16, 2025
9/10 Superb
AjeebFeb 28, 2025
9/10 Superb
KaitlinFeb 21, 2025
7/10 Good
RodneyApr 12, 2025
9/10 Superb
AgustinFeb 3, 2025
9/10 Superb
JillFeb 2, 2025
1/10 Bad
SoniaFeb 15, 2025
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Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
Shared lounge/TV area
Concierge service
Grocery deliveries
Paid WiFi
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
First aid kit available
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Food delivered to guest room
Shopping on site
Front desk (limited hours)
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Covered parking
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House rules
Check-in
04:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.