Shinagawa Prince Hotel
Minato-ku, Takanawa 4-10-30, Tokyo
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Good
9664 reviews
7.9
Luxurious Amenities and Dining Options
Prince Hotel offers a plethora of choices with 15 food and beverage options, 2 swimming pools, and even its own aquarium. Indulge in the stunning Tokyo views while enjoying free WiFi throughout the property.
Entertainment and Recreation Galore
Experience a city within a city at this hotel with a movie theatre, bowling alley, tennis courts, and a karaoke bar. Relax at the indoor and outdoor pools, sauna facility, or with a rejuvenating massage.
Exquisite Dining Experience at Dining & Bar Table 9 Tokyo
Elevate your dining experience at the 39th-floor Dining & Bar Table 9 Tokyo, offering unparalleled views of Tokyo. Delight in unique Western cuisine, grill and steaks, fusion tapas, and a wide selection of beverages.
Book your stay at Prince Hotel for a luxurious and unforgettable experience.
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Popular Amenities
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Air conditioning
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1 Room, 2 Travellers
Guest Reviews
Overall
7.9(9664)4/10 A Great Dissapointment
The Positives
Great location, just over the road from Shinagawa station a 2min walk, bed was comfy, looks lovely from both the outside, and the first impressions of the wonderful lobby.
That’s where things start to go down hill.
2x bottles of free water in room each day.
The Negatives
Arrived 2:15pm and had a reservation for the afternoon and evening. Was told we couldn’t check in until 3pm but we could leave our bags.
Sadly the baggage area was open from 8am to 9:30pm
and our pre arranged plans meant we would be back later than that, but crucially we were been picked up at 720am for a Mount Fuji tour the next morning, so couldn’t leave our bags as we had to collect them, they wouldn’t take Upto our room.
There are coin lockers in the hotel for storage but our carry on wouldn’t fit in the small lockers left, all the big ones had been taken.
Plenty of Japanese people were checking in at this time.
So first impressions weren’t great.
We decided to wait for the 3pm check in, got to the front of queue and 3:05 started check in, our room wasn’t ready, oh can you put us in another room, no you have assigned room I can’t change. I will check you in and bring key when it’s ready, will be no longer than 20 mins.
Sat in lobby until 3:35 when we got our key
Dropped bags off on room and went straight out.
Second night we were shattered and decided to have a look at hotel menu on 39th floor. Nothing took our fancy, asked if I could look out of window at view of Tokyo.
Staff said no I have to escort you to the elevator and make sure you leave.
RUDE
we left and went to the local restaurants found a really nice Mozzarella Bar.
Photos on booking dot com look lovely but you are not allowed to look at the upper areas. Having spent 2 weeks in Japan and met some lovely people. Our 3 days in Tokyo were with the rudest people we encountered during our stay in Japan. At times you could have been on any cosmopolitan city in the world.
DanielApr 10, 2025
10/10 Great employee Ms Yuma. Great Hotel!’
I will definitely highly recommend this Hotel. The staff Ms Yuma was exceptional. I had a problem with getting the tour company to confirm my stay . I asked a simple question to have them keep me in the same hotel and room. Ms. Yuma spent time getting the right phone number and person to confirm a continued stay with you. It was very frustrating for me to get an answer from the tour company. Ms Yuma put her communication skills in action. She helped get the confirmation needed. We’ve been in business for over 45 years and have had many employed by us. We know a keeper and she is one. I requested to her supervisor that she deserves a pay raise. It’s so important for a business to have superior customer service. Her Supervisor was also very diligent to help. The buffet was also superior with a great team. Thank you so much for having us and providing us with a great stay. We just missed swimming in the pool, it was closed.
Regards
Gary and Sendy Souza
SendyApr 16, 2025
2/10 Tiny rooms, over priced
Service was good like almost everywhere in Japan but they would not waive the 4000 yen late check out fee which was kind of disappointing but not a big deal. The hotel is very old and the rooms are tiny. You can find cheaper places that are newer and have rooms that are comparable in size to the US if u are willing to travel a few more minutes on the train. We stayed at the Mercure Tokyo Haneda Hotel earlier in the week and the cost was about half as much and the rooms were nice/new. Before checking in at the Prince hotel, I asked if we could pay for an upgrade and was told they didn’t have any other rooms with twin beds. Then, when we got to our room it was so tiny that the two twin beds were right next to each other…not an inch of separation. Japan is such an awesome place..why mess it up with a sub par hotel?
Travel32292816225Mar 9, 2025
8/10 Nice 2-nights Stay
Our corner room was spacious (for Tokyo's standards) and the hotel was able to accommodate us by converting a sofa into a 3rd bed for our 9 year olds son, for a very reasonable fee.
We were on the 30th floor, and had a nice view. Even saw Mount Fuji on a clear day.
The location is convenient, 5 minutes walk from the station.
After reading the reviews, I chose not to take the breakfast option, and we found a great boulangerie a few minutes walk (aux bacchanales, open at 9). There is a combini also close-by.
You can take the Narita Express to and from the support, about 1h30 trip without correspondence.
The location is
ClaireApr 19, 2025
5/10 Good location at Shinagawa station
The location is good. Just across from Shinagawa Station.
The staff from Front Office to Housekeeping were very polite except for one staff member standing at the front lobby area. She was looking and checking her mobile phone instead of greeting her guests walking in.
ConstanceApr 20, 2025
1/10 Worst hotel. Expensive and poor service with tiny rooms
This was one of the worst hotels I’ve stayed at. It was chaotic, poor service from staff . The best thing about it was the gym. The rooms were tiny and smelly. I definitely won’t recommend this hotel to anyone and won’t be back even if I was paid.
MarianeApr 17, 2025
8/10 Good location and great view.
Our room on the 36th floor of the Main tower had an amazing city view that extended all the way to Mt. Fuji with clear skies. The a la carte breakfast was much better than the buffet option. The hotel location is very convenient to the Shinigawa station. There are lots of restaurant options within walking distance.
KennethApr 19, 2025
5/10 Outdated hotel, ok for a basic stay.
The location was good and all the staff were very professional and helpful.
MakoApr 20, 2025
9/10 Overall, location and activities were good.
The property was very nice. Loved the dolphin show, animals, shops, and location which is across the street from the train station. The room was not very good. There is no fan in the bathroom making it impossible to get ready or dry your hair after a shower. The table 9 restaurant is overpriced for what you get. $600 meal for barely anything on your plate. I don’t recommend it.
GorettiApr 16, 2025
7/10 Adequate and convenient.
Location close to the train station was convenient, bag storage was handy, staff was helpful, interesting area of town, handy shops and restaurants nearby. Plenty of hot water. Comfortable beds. Room clean.
KathrynApr 18, 2025
9/10 Superb
Very good hotel near Haneda airport within easy access to great areas to hang out in the south of Tokyo. Staff are really friendly and helpful.
EuanApr 14, 2025
8/10 Convenient place to stay. Typical (small room) Japanese hotel.
Convenient location, decent room, would return if it was for 1 night, after that the size of the room starts to feel really cramped. Typical Japanese business hotel. Shinagawa station is huge and connects to all the major arteries/subways going into Tokyo proper, as well as going west to Nagoya/Osaka/Kyoto
KateApr 21, 2025
1/10 Would not return.
Location
NikitaApr 23, 2025
2/10 Friendly Staff, But Disappointing Overall
On the plus side, the staff were friendly and the view from the room was genuinely nice, which helped redeem the stay a little
KjerstiApr 18, 2025
7/10 Excellent location, good sized room
My friends and I were very impressed with the location and the gym, check in was very easy and getting there was convenient as it is right on the Shinkansen station and close to the Haneda airport line
LarissaApr 11, 2025
9/10 Superb
Excellent location - good room and beds
HeleneApr 15, 2025
2/10 Disappointed
The hotel rooms are outdated, the mattress were uncomfortable also the room had a very bad smell had 2 rooms books both with no ventilation at all the smell stuck to our dresses and we had a very unpleasant stay wont recommend them to any of my friends
ShivrajApr 13, 2025
5/10 Convenient location. 5 mins walk to the Shinagawa
It is close to the Shinagawa station and there is a 7/11 on site.
RadhaApr 17, 2025
3/10 Great location but rooms need updating.
Location excellent. Breakfast good if paid in advance
AndrewApr 22, 2025
10/10 Exceptional
Clean, comfortable, great access. 5 minute walk from Shinagawa Station.
Alan&deniseApr 15, 2025
10/10 Recommended by friends and so glad we stayed here!
Love the location and the variety of the rooms and the food court in house, best Japanese curry we’ve had in years, and the staff throughout is so friendly and welcoming.
NancyApr 17, 2025
9/10 Superb
Location was great, conveniently located very near Shinagawa Station. Large bed was great for my partner and I. Rooms were very well sound proofed.
TerenceApr 20, 2025
8/10 Great choice of hotel right next to Shinagawa Station
Great location, beds were very comfortable. Loved the shower. Rooms are a little dated. Very busy hotel. Elevators are very full at peak times.
NadiaApr 14, 2025
5/10 Disappointed with quality based on high cost of rates.
Location near the train station
RalphApr 16, 2025
8/10 Easy access by public transportation
Nice location with Shinkansen stop and also straight line to the airport.
KathrineApr 22, 2025
6/10 Pleasant
The room I had has a mild moldy scent. High volume of hotel guests and hence not as peaceful. Lifts may take time to come and sometimes cannot enter due to full capacity.
LeeApr 10, 2025
1/10 Wouldn’t stay again
The location is great. 2 min walking from a train station.
Hotel is old, and even if you stay in a non smoking room it smells. All the clothes catches smell
GuadalupeApr 9, 2025
9/10 Fantastic stay in Shinagawa.
The room was really nice and comfortable. Strategically located nearby the Shinagawa train station. Plenty of restaurants nearby to choose from.
AhmadApr 23, 2025
10/10 Nice location
Perfect location, 5-10 minutes walking to the JR station and very easy to get to the Henda Airport
20-30 minutes travel time to most tourist spots in Tokyo
YangApr 18, 2025
6/10 Many broken equipments in my bedroom and bathroom. Room is too pricey and old
Location
TosmateApr 15, 2025
8/10 Very good
Breakfast is too crowded. Impossible basically to partake unless you have 30 or 40 minutes extra time to wait in line. I had to give up on it.
KerrApr 23, 2025
8/10 Will stay again if in the area
Nice hotel clean the bed was hard and pillow entertainment on site and a bar and grill about 25 mins from Tokyo Tower
JevonnaApr 11, 2025
8/10 Very good
We enjoyed very much comfortable and well situated. Lots of options to take breakfast a little bit crouched in the early morning hours.
JuanApr 14, 2025
10/10 Excellent value and location!!
Excellent location with friendly professional staff. Very easy to leave bags early at the hotel.
HarrietApr 13, 2025
8/10 Very good
Very good hotel with very goid staff and location
EnricoApr 23, 2025
10/10 Quick overnight stay rest before going to Kyoto.
So close to the Shinagawa station. Very convenient.
JupiterlinaApr 22, 2025
9/10 Superb
Great location near the train station.
LaiApr 19, 2025
1/10 They gave us smoking room Disgusting I was with my kids
AlejandroApr 19, 2025
9/10 Good stay
This hotel is at a nice location for public transportation
GraceApr 10, 2025
9/10 Superb
Breakfast was excellent
Location was convenient
ChizukoApr 21, 2025
8/10 Overall good stay
Its location and good shower!
EnriqueApr 18, 2025
9/10 Very comfortable stay due to comfortable room and great location.
Excellent location
WendyApr 12, 2025
3/10 Poor
ArtemApr 19, 2025
5/10 Passable
The View in the night
HarounApr 22, 2025
6/10 Pleasant
Location
TosmateApr 15, 2025
8/10 Very good
Rooms are a very generous size
KellyApr 22, 2025
10/10 Sensational
Close to train
KerryApr 16, 2025
10/10 A place to come back again!
MilindApr 13, 2025
7/10 Good
NicoleApr 23, 2025
10/10 Exceptional
CarolineApr 24, 2025
10/10 Exceptional
TalalApr 23, 2025
10/10 Exceptional
AhmadApr 23, 2025
10/10 Exceptional
MuiApr 23, 2025
10/10 Exceptional
VenancioApr 18, 2025
10/10 Exceptional
CharoApr 14, 2025
10/10 Exceptional
OriApr 13, 2025
10/10 Exceptional
PhillipApr 13, 2025
10/10 Exceptional
MarcusApr 10, 2025
10/10 Exceptional
AndrewApr 10, 2025
8/10 Very good
FionaApr 21, 2025
8/10 Very good
TshewangApr 17, 2025
8/10 Very good
KanayoApr 16, 2025
8/10 Very good
TakakoApr 16, 2025
8/10 Very good
TaiApr 15, 2025
8/10 Very good
MichiyoApr 14, 2025
8/10 Very good
LishaiApr 14, 2025
8/10 Very good
VishalApr 13, 2025
8/10 Very good
AnnahApr 13, 2025
8/10 Very good
TimothyApr 13, 2025
8/10 Very good
GreiciusApr 12, 2025
8/10 Very good
AidenApr 11, 2025
8/10 Very good
HariApr 10, 2025
8/10 Very good
EricApr 9, 2025
5/10 Passable
VickyApr 23, 2025
6/10 Pleasant
GerardApr 21, 2025
5/10 Passable
KishoreApr 20, 2025
6/10 Pleasant
ThaveesakApr 14, 2025
6/10 Pleasant
KamApr 10, 2025
9/10 Superb
MoreyApr 24, 2025
9/10 Superb
SherylApr 22, 2025
9/10 Superb
YanApr 21, 2025
9/10 Superb
RoneelApr 21, 2025
9/10 Superb
TharakaApr 21, 2025
9/10 Superb
WendyApr 17, 2025
9/10 Superb
CedricApr 16, 2025
9/10 Superb
DamienApr 16, 2025
9/10 Superb
BernadetteApr 14, 2025
9/10 Superb
JedsiriApr 11, 2025
9/10 Superb
LaraApr 10, 2025
7/10 Good
MachikoApr 17, 2025
7/10 Good
Dato’Apr 17, 2025
7/10 Good
GaryleccApr 15, 2025
7/10 Good
AlexanderApr 14, 2025
7/10 Good
MegaApr 14, 2025
7/10 Good
CynthiaApr 13, 2025
1/10 Bad
ChristofferApr 24, 2025
6/10 Large busy hotel, clean basic rooms
We recently stayed at this large busy hotel for 2 nights. The location was convenient opposite Shinagawa Station. The rooms were small, clean and adequate. The rooms desperately need an update, it was honestly like stepping back in time. Our room had gold and green velvet wallpaper. We could not lay down our 2x suitcases on the floor to open them, had to do so on the bed. The breakfast room had over 100+ tables, was really, really busy and had queues for most things. Check-in was straight forward and the person spoke a little English. We were appreciate.
NeyvetteJan 19, 2025
10/10 Good location and clean room
Hotel location is good as it is only a short walk from Shinagawa train station, which is a major transport hub. There are trains from both Haneda and Narita airports, and the narita express stops directly at Shinagawa station.
Hotel room is of decent size for Japan standard and although the room feels slightly dated, it is relatively clean. There is no international power socket thus do remember to bring your travel adapter.
QWTeoFeb 5, 2025
4/10 Given a Smoking Room !
Stayed for 2 nights on business trip, I have stayed here previously and it was OK.
It is a very large hotel, I stayed in the main Annexe part. I had booked a non smoking room, however on check in I was give a smoking one and informed this is all that was available!.
The room apart from the smell of stale smoke was clean in terms of bedding and shower facilities. Breakfast was good.
I would consider alternative in the future, but the location will probably see me book this again, I just hope that I get the room I ask for.
NickO776Nov 28, 2024
6/10 Basic Room Located Next to Train Station
We stayed at this hotel with other family members as a quick overnight stopover to Kyoto. The hotel is next to the train station so we were able to walk there first thing in the morning. Our room was in the annex. The room was basic and as mentioned in other reviews due for an update. For an overnight stay, the room was adequate. Check in process did take a little longer than normal.
wahoowa91Jan 3, 2025
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All Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Massage services
Currency exchange
Chapel/shrine
Concierge service
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Property cleaned by professional cleaning companies
Process in place to check health of guests
Access to health care professionals
24-hour security
Security alarm
Thermometers for guests provided by property
Key card access
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Tennis lessons on site
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Reception hall
Covered parking
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.