4/10 DisappointingThe hotel was beautiful and clean and could not fault that.
The breakfast must admit was horrible no normal breakfast such as kids selection having a child with special needs only cocopops or doughnuts for the morning is not great. Sausages we're hard and cold. I would like to say the staff are lovely and helpful. The hotel is spotless. There could be more options for breakfast. The location is OK, but it's best to get a taxi to go to locations for attractions. I have to say the people in Italy itself are very rude and arrogant. And no time to help or even give directions only people that was nice was in the hotel. Would not recommendeif coming with children to Rome.
JaimeMar 28, 2025
9/10 Rome calling; StarHotels Metropole is a fine address to call home.Our second stay at StarHotels Metropole was as comfortable and pleasant as the first. Excellent location if train travel is part of your itinerary. Staff was available and responsive. Facilities were lovely. Breakfast was abundant and diverse. All around excellent lodging when in Rome.
JeffreyApr 24, 2025
7/10 If itโs warm make sure the ac worksIt is very very noisy, thereโs no fan that works in April so the only airflow you can get is a window and people are outside until 4 am, lots of street traffic.
New pillows are needed they are very very flat.
Overall if this was winter or summer and they had ac I would give this top stars. But when asked if we could turn on a fan or anything I was shrugged off. Due to the dryness in the room my son had bloody noses everyday waking up. Nobody can sleep with the window open here!
CricketApr 6, 2025
6/10 Just decentLocation was perfect! Near the termini station and a lot of souvenir shops, convenient stores and restaurants nearby.
The connecting family room was spacious and clean. The bellboy (didnโt get his name) was nice, helped us with our luggages from the moment we arrived till when we checked in. Even helped to check if our room was ready prior to check in time.
AmirahApr 21, 2025
8/10 Comfortable stay with a spacious family room.Great service from the time we checked in. Roberto at the front desk made us very comfortable and took great care of us. The family room was nice and spacious and as requested we got the second room directly facing the family room, which made our lives so much easier.
HindApr 8, 2025
10/10 Great hotel, great professional staff, excellent location! Highly recommended!You will feel very welcome in this hotel. The staff, from the front security , bell boy, reception, restaurant and cleaners are all very friendly and professional. Don't hesitate to ask if you have any problems or questions. They will gladly put extra effort to help you out the best they can. The hotel is strategically located near the Roma Termini Train Station. From there, you can access almost any point of Italy using the modern rail transport system. Breakfast was excellent! Very delicious and filling, with a lot of choices at a very reasonable price. You can get a discount if you pay in advance. Room is provided with an LED TV with satellite cable. Channels are in English and Italian languages. The room was bigger than expected, with complete amenities provided (hair dryer shampoo, toilet paper, hand body soap). Beds were big and comfortable. Heating was adequate during the cold winter days. Cleaning was meticulously done everyday, staff providing fresh beddings and towels. Hotel gave free instant coffee, sugar and milk in small sachets daily. Free Wi Fi available anywhere in the hotel. None of our things were lost or stolen. You will feel very safe in this hotel. You can request for taxi booking free of charge at the hotel's reception area.
JohnJan 15, 2025
9/10 Excellent hotel in a great location for exploring RomeBrilliant location close to the main train station and the metro so from a travel perspective ideal. Also walking distance to all the main attractions and shops. Rooms were modern, clean and very comfortable and the breakfast had a great variety from hot breakfast to cold breakfast so would suit all
AlanJan 25, 2025
7/10 Expected more from a 4 star hotelThe location is convenient for reaching the popular destinations in Rome. The room was large, and the beds were comfortable.
OzanMar 13, 2025
10/10 Perfect hotel in a great location!Loved the rooms. Very clean, nice mini bar, great housekeeping staff. Loved the pillow menu and the heart chocolates. Great bathroom. Front desk staff was nice and the lobby was very welcoming
CarolMar 13, 2025
8/10 Comfortable, pleasantCentral location .. near train station and city centre. Most things walkable
Spacious room with windows that open.
Friendly helpful staff
FionaApr 7, 2025
9/10 Good placeI like the location and the hotel, staff helped us
CarolFeb 14, 2025
8/10 Location to train was excellent for travelling. Comfortable hotel to stay.Good location and comfortable hotel with adequate facilities. Room comfortable and clean. Breakfast offered a good selection of dishes.
PaulApr 1, 2025
8/10 Great location and very nice and comfy hotelThe hotel was great and located in the nice central area.
We were assigned to the room next to the stairs which is annoy but beside that rest of things were fine.
ZemingApr 11, 2025
9/10 FabulousVery good hotel near Roma Termini. Good if you want to travel to different parts of Italy. The rooms were clean and spacious.
PramodFeb 17, 2025
1/10 Rude staff and terrible breakfastThe staff is very rude, breakfast is terrible , value for money is very bad.
Cleanliness is terrible
HaniApr 8, 2025
10/10 Enjoyed our stayFree upgrade was great, nice staff, comfortable room, pillow options, close to station, shops and restaurants.
ManalApr 9, 2025
8/10 Very goodGreat location, quiet area with a few nice cafes and restaurants. Short walk into the busy centre.
KatieMar 28, 2025
9/10 I recommend this hotelClean hotel with big comfortable rooms nearby railway station!
EleniApr 12, 2025
9/10 ComfortableRoom size is very good location is great ๐ neat to Termine and bus stops also itโs very clean
HebaFeb 1, 2025
10/10 Excellent Value of moneyThe location is perfect, the staff was awesome!
AmjadJan 27, 2025
8/10 Very goodLocation
AnitraMar 14, 2025
9/10 A quick overnight stayLocation
Great staff
DonnaFeb 22, 2025
8/10 Very good
GavrielMar 13, 2025
4/10 Disappointing
MohammadApr 22, 2025
10/10 Exceptional
MohamadApr 6, 2025
10/10 Exceptional
MarielenaMar 23, 2025
10/10 Exceptional
MatthewMar 14, 2025
10/10 Exceptional
MarinFeb 20, 2025
8/10 Very good
TarjitApr 19, 2025
8/10 Very good
TarjitApr 19, 2025
8/10 Very good
JaskanwarpalApr 17, 2025
8/10 Very good
JamesApr 13, 2025
9/10 Superb
AndriyApr 20, 2025
4/10 Well located but most of the rooms require maintenanceHotel with a decent design, well-located close to Roma Termini but I still believe that the value received does not outperform the money paid. Itโs my 7th visit this year and Iโm a bit disappointed.
1. The staff at the reception are low-ken arrogant
2. The management have decided to turn the ventilation off. Iโm not talking about AC, I do mean ventilation. I called the receptionist and she pretended to listen to me but kept giving excuses about why Rome is overall warmer this period of the year compared to last year..
3. We had to sleep with our windows openโฆ we could hear everything happening on the reception floor.
There was a party and it was hard for me and my 6 other colleagues (occupying 6 other rooms) to get a decent sleep.
Despite the fact that itโs almost winter, it was suffocating hot in the room and sleeping was hard even with open windows which is not acceptable nor excusable for an outstanding hotel like this one. The value is not worth the money !!!
Departure19255947972Feb 14, 2025
8/10 Very good
PaulineApr 3, 2025
9/10 Superb
SandyApr 14, 2025
9/10 Superb
GledisApr 8, 2025
10/10 Exceptional
LindaJan 29, 2025
10/10 Exceptional
AbdullahJan 23, 2025
9/10 Superb
Badger007Mar 17, 2025
9/10 Superb
รgostonMar 7, 2025
9/10 Superb
SamarFeb 19, 2025
10/10 Perfect Stay.My family of 5 and I just returned to the states from our great stay in Rome. We stayed at Starshotrl Metropole and had a wonderful experience from beginning to end. They were extremely communicative and responded to all of my emails before our arrival including finding a cooking class for us. Also, at our request the hotel was able to arrange a private car service to meet us at the at the airport to take us to the hotel. The car service was a prompt sprinter van. Upon arrival ,the hotel check-in was great Iโd requested two rooms because we were traveling with our adult child and two teen children. Our rooms were perfectly located in the corner of the hotel that had a private door that once you opened there were two separate rooms ,providing us with an extra sense of coziness , closeness and privacy .The hotel is perfectly located around the corner from the main termini train station . We were also able to walk in about 20 minutes to the Colosseum to the Madonna Majore , Saint Peter in chains church and many other activities including, souvenirs andamazing gelato shops . The great hotel staff provided us with a map of Rome and informed us how to get everywhere and when taxi service was needed they would arrange for the car service. Breakfast was a great spread of your typical American cuisine bacon and eggs but also a nod to Roman cuisine with stewed beans and chicory and for my childrenโs joy there was loads of croissants , snd pastries of all different types and Nutella everywhere. The hotel is also located next to many restaurants, the one on the corner caters to a more tourist vibe but right down the the block is a wonderful authentic Roman restaurant Amedeo and around the corner from Bianca Gallina the best pizza ever!!
Rome is definitely a city for walking which made returning back to the hotel and the incredibly deep soaking tubs an extra plus . Dinner at the hotel was tasty as well everythingโs so fresh you can taste the flavors. As a New York New Jersey girl I donโt think Iโve ever been told that we couldnโt get something because it was sold out thatโs how fresh the food was. The staff was efficient and kind. The manager Alessandro and his team were incredible hosts to us. They made us feel like family from the time we entered the hotel until we left and made sure all of our needs were met. Overall it was an excellent experience and an amazing stay From the proximity to all major sites and the beauty of the hotel itself it was truly a pleasure to stay at stars hotel Metropole. I would recommend it to everyone and anyone and we intend to return there again.
37anikabDec 9, 2024
8/10 Very goodI was very pleased with the room's size and comfort, as well as hotels excellent location.
HedyehDec 31, 2024
6/10 Pleasant
AhmadFeb 3, 2025
8/10 Very good
DavideJan 23, 2025
8/10 Very good
AnnaJan 21, 2025
9/10 Superb
EricJan 29, 2025
3/10 Poor
PaulinaFeb 4, 2025
4/10 Give this place a passRooms and general appearance of the hotel was ok and looked to be more recently redone. The room was comfortable generally, with really good a/c and was quite roomy and clean. Mine faced the street and was VERY noisy, particularly one night. The hotel seems to favor groups and was insufficiently prepared to accommodate the crowds at breakfast every day I was there. No seats available!! The breakfast fruit had one kind of melon that was alternately overripe and/or left with pieces of the rind still on. Few choices to be had among the runny scrambled eggs and greasy bacon. Cereal and bread products were slim and look institutional. Most of the pastries tasted not fresh and similar to each other. The natural yogurt was good. I wouldn't stay here again.
ochwOct 29, 2024
10/10 Excellent HotelI recently spent 7 nights at the Metropole. I enjoyed my stay there very much, and would definitely stay there again.
The front desk staff were always very helpful and friendly - especially Paola. She was exceptional. Paola spent a lot of time helping me with a ticket booking, and followed up afterwards to make sure everything went smoothly. She was also extremely helpful when my wallet got stolen in the Metro. She definitely went above and beyond.
The rooms at the Metropole are spacious, very clean, and quiet, and the beds are very comfortable. The breakfast is excellent with a wide variety of very tasty options (including gluten free).
The hotel is also in a great location - about a 1/2 hour walk to the Colosseum and Trevi Fountain.
Explorer302461Nov 14, 2024
10/10 I will be definitely returning back!We recently spent 3 nights at the Hotel and it is truly an amazing hotel, conveniently located close to major attractions.
The staff at this hotel were incredibly welcoming and the receptionist , especially Ahmed was very helpful and friendly. He helped me a lot with early check in and was very patient as he dedicated a lot of his time guiding me on how to navigate Rome and visit the most beautiful attractions nearby, which made my trip really wonderful. I'm really grateful for his valuable insights. He was truly SUPER!
Everything about the hotel was exceptional. It was clean and stylish. the room was immaculate and very comfortable. We also enjoyed the delicious breakfast.
We will definitely be back again.
Thanks.
965dayahNov 19, 2024
9/10 SuperbIt was near Termini station which was convenient for travelling to the airport and around thr city. Room was clean and spacious. The staff members at the reception were friendly and accomodating.
JaimeJan 14, 2025
9/10 Good stay at Roma!Generally I was satisfied this hotel. Friendly staff, variety breakfast, clean and comfortable room/beds and convenient location(close to terminal station and small shops). Especially, bathroom was suitable to Japanese. There was big bathtub and hot water was supplied immediately and continuously with enough water pressure.
HalDec 30, 2024
10/10 ExceptionalThe location is very close to everything in Rome. Yhe amenities and hospitality is 5 Star.
MohdJan 2, 2025
9/10 COMFORTABLEThe room and location of the hotel were very good. The room was very very confortable. Beds were much more comfortable than room.
GizemDec 24, 2024
6/10 Communications should be improved, before, during and after.Nothing special
TinoDec 6, 2024
5/10 PassableGood staff
LeonidasJan 4, 2025
10/10 We definetily recommend it to our friends!!It was very clean and quiet, we really enjoyed itโฆ I liked that they offered us robes and sleepers.
TiutiuDec 8, 2024
10/10 ExceptionalVery good location & very clean and comfort room with a huge terrace for relaxing morning breakfast
OlaDec 23, 2024
8/10 Professionelles 4-Sterne-Hotel in optimaler LageProfessionelles 4-Sterne-Hotel in optimaler Lage
LutzDec 4, 2024
8/10 Very goodLocation of the hotel being accessible to the train station
SivakumarDec 30, 2024
9/10 SuperbExcellent location and very good breakfast. Staff very helpful. Recommended.
LucioDec 14, 2024
9/10 Fantastic hotelNice hotel with comfortable beds. Good location. Friendly staff.
AidaDec 22, 2024
9/10 SuperbBeautiful specious room
SzaniawskiJan 12, 2025
10/10 Exceptional
MariaDec 28, 2024
8/10 Very good
SusanJan 20, 2025
8/10 Very goodThe location near Rome Ternini, and amounst several other chesper hotels was good. The abundance of eating choices both within the hotel, and on the street was good.
JohnNov 11, 2024
8/10 Very good
PazokiJan 6, 2025
8/10 Very good
SeveriJan 5, 2025
8/10 Very good
RobertJan 5, 2025
8/10 Very good
ComfortDec 29, 2024
8/10 Very good
AnwarDec 29, 2024
3/10 Untrust worthy and outdatedThe description on booking.com was appealing
AnthonyOct 28, 2024
8/10 Overall a good stay. Just wish the desk would answer there phone for their guestProperty was clean, great location, excellent breakfast
DawnOct 25, 2024
8/10 Very good
RonDec 21, 2024
5/10 OkayThe bed was comfortable
RayaOct 16, 2024
10/10 Definitely will stay here again when I return to Rome. Highly recommendBeautiful rooms, comfortable bed, pillow menu amazing, very central and staff were very helpful
ChristineOct 13, 2024
9/10 My stay was comfortable and relaxing. Everything was withing close proximity of the hotel.Breakfast has a good variety of choices.
NelloOct 11, 2024
7/10 GoodThe location was fantastic.
GhaemmaghamiOct 16, 2024
8/10 Very good
JoannaNov 21, 2024
8/10 Very good
IngridNov 14, 2024
5/10 Passable
ZsofiaDec 8, 2024
9/10 Superb
AndrewJan 14, 2025
9/10 Superb
AntonioJan 9, 2025
10/10 We came to Rome 2 days prior to cruise and loved the location of the hotel and the restaurants and shops nearby.Metropole was clean and the staff was friendly. We liked the location close to the Terminal. The food was delicious.
ParrishNov 5, 2024
8/10 It was a worthy tripThe staff were friendly, breakfast was good,rooms are clean
NadaNov 3, 2024
10/10 Exceptional
NazliNov 2, 2024
6/10 Pleasant
ValetninNov 7, 2024
9/10 Superb
PanagiotaDec 30, 2024
9/10 Superb
MargaretDec 30, 2024
10/10 Lovely clean and very easy access to train stationEasy access to train station - nice staff- clean and good size rooms - felt safe.
GenevieveOct 29, 2024
9/10 Superb
ThiDec 26, 2024
8/10 Very good
DmitryOct 13, 2024
9/10 Superb
NicolasDec 7, 2024
7/10 Good
BertrandDec 27, 2024
8/10 Very good
MelOct 22, 2024
9/10 Superb
NicholasOct 14, 2024
7/10 Good
FoteinouNov 7, 2024
7/10 Good
AsmaOct 25, 2024