poppyjabbal
Family · October 202510/10
From check in to check out they have aced their customer service ... its above and beyond
A smooth check in , a great spacious suite ,everything was a call and a lift ride away
The hotel accommodate...From check in to check out they have aced their customer service ... its above and beyond
A smooth check in , a great spacious suite ,everything was a call and a lift ride away
The hotel accommodated it all .
The one thing that I was looking forward to was the wine hour at the bar ,which I remembered from my last stay 7 years ago ... and it was on ..
It's on everyday , a glass of wine and cheese Complimentary for the hotel guests ... its always been such a fun experience and relaxing..
Hosted by the wonderful Dee ,who I met again after years and her bubbly energy was still intact
Complimented by Eric ... who is so charming and helpful ... these 2 drive the energy at the hotel !
I would go back to The hotel again specially for them.... best suggestions to great help .... always so warm..
Rooms are great ! Clean ,contemporary, spacious .. super comfortable beds and linens
My suite had a separate place to keep luggage.. which solved my big bag issue.
Gym , bar ,restaurant and most importantly the location ,times square... u can start ur big bus tours ,come back rest and then again venture out again ,it's so convenient bcoz of the location ...
A couple of subway stations in the vicinity make it easy to travel ...taxis are available all the time .
Nestled in a quieter lane but totally in the happening times square ..
Surrounded by restaurants and bars , CVS target, the food emporium ( for ur daily needs ) ,whole foods .. this place is a great bet to stay
The restaurant at the hotel Serafina serves good food , and has a special discount for the hotel guests ,I would def recommend it .
I had many amazon parcels coming in and the hotel was very accommodating to store it even before my arrival ..
I still can't forget the smiling Door Man , who was on duty for more than 24 hrs straight and wasn't tired at all ... smiling and courteous... always...
The hotel also has an affiliated taxi service .. and they sent me a limo to go to the airport ... what more do I want .
The manager was very helpful 👌
The duty manager Adrian ( I hope I'm not wrong with the name , I remember his hair braids )
Was again v v helpful and always smiling...
It just makes one so comfortable when the staff is so pleasing...
I would recommend the hotel for its facilities, rooms , location and above all the staff !!
The fact that I still remember their names ...they left a great impression .Show More