The expedia ad promised a tv in the room and coffee/tea maker. There was none and none of the tv lounges were open. There were 4 bath towels, but no hand towels or face cloths. The expedia ad said the...The expedia ad promised a tv in the room and coffee/tea maker. There was none and none of the tv lounges were open. There were 4 bath towels, but no hand towels or face cloths. The expedia ad said there was a pool for amenities, when we asked at the front desk about it, we were immediately told it was closed for the night. We asked what time the pool opened in the am, clerk reluctantly looked into it, found it was still open and told us the time for am. It was easier for him to tell us it is closed, rather than look it up and give us a correct answer. The pool he referred us to was the public/city pool down the road, nothing that was on site or part of the university. During check-in, there was no mention of included breakfast. We got to our room and realized that was missed. We tried to phone the front desk from our room, no answer on 3 different tries. Hubby needed to park the car so he drove back to Hotel Alma to ask. Clerk was there (why he was not answering the phone or asking us to hold, I don't know. ) When we asked about it, then he gave us the coupons and explained how it works. I would think explaining breakfast should be part of the check-in procedure. I would think answering the phone, or placing us on hold if he was busy would be normal procedure. The room was sparse, which is what I expected but if the ad says there is tv, coffee make and a pool then I do expect those things to be there. There was a major lack of professionalism and attention to customer care. Show More
