6/10 Lacking in value for moneyStayed for 3 nights. I am a Bonvoy Titanium Elite member and had communicated with the hotel prior to my visit to request a suite upgrade. The hotel replied that they would do their best to accommodate. Upon check in, when I requested a suite upgrade, the receptionist flat out lied and said a suite was not available as they were close to full occupancy. I pulled out my phone and tried to make a booking in front of her and showed her how it showed that a suite was available. She replied that the app probably had it wrong. Really?! Later that evening at the bar I was chatting up the bartender and asked if they would have a DJ later on (as they had the set up for the DJ’s stuff). He said probably next weekend because the hotel was in “low occupancy” (so directly contradicting what the receptionist told me upon check-in).
The room was incredibly small and we barely had space for our two suitcases. They don’t have an ironing board because there’s no space to put it in the room! So they provide a handheld steamer instead.
I asked the receptionist to let me know if a suite become available later during our stay and she said she would. Ofcourse she didn’t! After two nights I checked and there was a suite showing available on the app. So I spoke to the receptionist and she sent a bellman to show me the suite. It was not what I would call a suite! Way too small for a suite and only slightly bigger than the room I was in, so I passed on it.
That’s where the value for money equation comes in. You are paying for the location, not the room or amenities (nothing to write home about!). They charge an even higher rate for a “suite” but it’s not really a suite.
I get it that the hotel is in a heritage building and so the rooms are small. So why call certain rooms suites then? Also, why don’t you put the size of the rooms on your website so guests can make an informed decision when making a room reservation?! Ofcourse they won’t because not many people would pay such exorbitant prices for such small rooms.
As a Titanium elite member I was offered breakfast or 1000 points. I opted for the breakfast. Little did I know at the time that it was a continental breakfast. Anything prepared (eggs, pancakes etc) has an extra cost.
Other than the one receptionist who lied to us, the other staff were great, particularly the concierge and bellmen. But that’s the level of service one would expect from a luxury hotel.
Would I stay here again? No, not for the prices they charge.
T1307MNstevenwMar 1, 2025
10/10 Highly recommend this gorgeous hotelW is a fabulous hotel in a great location to explore everything Rome has to offer . In a smart area just a short walk from great bars, restaurants and of course two of the great attractions in the Spanish Steps and the Trevi Fountain.
There are so many things that we loved about the hotel over our four night stay and nothing that we didn’t. The staff were all amazing, delivering great service in a friendly but professional manner. Everyone went out of their way to make sure we had a great stay. The inclusive breakfast is incredible and we also had dinner one night at the main restaurant which was excellent too. We had a drink or two in the bar each night and really looked forward to this. Honestly, could not recommend the W Rome highly enough and will definitely be back.
AhotelguestMar 15, 2025
10/10 Beautiful gem for a great time in Rome.Great breakfast and restaurant. Exquisite attention to detail and great care for allergies and restrictions. Room service is impeccable,and the concierges are always ready to help.
HumbertoJan 3, 2025
10/10 Centrally located hotel with great W service and hospitality Wonderful stay at a very centrally located hotel. After a 14 hours flight and arriving at the hotel at 10am, they accommodated our request for an early check in, which was so appreciated.
The staff were all very friendly and professional. Room was very comfortable and well appointed.
A very enjoyable stay
places2seethings2doMar 3, 2025
10/10 Very highly recommended hotelA beautiful hotel, located in a quiet but convenient area, surrounded by amazing restaurants with friendly and incredibly helpful staff, especially Sylvia who was brilliant with our son at breakfast every day. The hotel even arranged a special birthday cake for him and a hotel gift which was a lovely surprise. Highly recommended.
IanB697Feb 18, 2025
6/10 Pricy and disappointingThe location and all the hotel/room design.
MikaëlApr 15, 2025
9/10 Extraordinary Hotel (Rome hotels size)everything was nice, the room was well equipped, bathroom is bigger than room:), the complementary coffee in the room is peter than anywhere in Rome cafe's, don't miss it,
HanadiMar 10, 2025
10/10 Hospitality at its bestFrom the start to the end of our trip we were treated to the highest level of hospitality. Being an Ambassador level member of Bonvoy, I have had the opportunity to experience most of the hotels across the world. The W Roma is exceptional at every level.
Docsunshine1Feb 22, 2025
10/10 highly recommended for business travelHighly attentive staff, personalized service throughout, from the time of booking until check out. Fabulous room and exquisite restaurant. Special gratitude to Raffaella Scalogna and the team.
JamalMar 31, 2025
9/10 Great hotelLocation
Concierge
Valet parking staff excellent
AugustoMar 23, 2025
8/10 Great location and comfy bedGreat location
Comfy bed
EimanApr 16, 2025
9/10 Bellissimo!Loved everything
AliciaApr 12, 2025
9/10 We enjoyed our stay, but probably would not be backFacilities feel luxurious as a whole. Nice staff.
GuilhermeJan 3, 2025
10/10 Great value for your money. We will definitely come back.. Best location, just 5' walk from the Spanish steps. Great venue and team, in line with your expectations from a W hotel.
Beautiful rooftop with a pool, which was closed for the winter .
AyaDec 22, 2024
10/10 W Hotel Rome rocksThe hotel facilities , including the room itself are modern, well designed and super clean. The staff are the best - helpful, cordial, and just give you the feeling that you are so welcome.
EranJan 6, 2025
10/10 ExceptionalThe suite was fabulous with a huge and beautiful terrace The hotel is beutiful, the breakfast superb and the staff super nice and professional. The staff really made one feel welcome.
GrétarFeb 10, 2025
10/10 Exceptional
DominicMar 25, 2025
10/10 Exceptional
MartinMar 10, 2025
10/10 Amazing Location & FacilityIn an excellent upscale area. The staff was amazing, Alesseo set the tone with an immediate warm greeting and was there every day of our stay asking if there was anything he could do to help, with a genuine smile and professionalism. We will absolutely stay here again on our next trip to Rome.
CrystalNov 3, 2024
9/10 I will be back ❤️Everything was amazing rooms staff facilities services and location
HindDec 26, 2024
10/10 Exceptional
PeterFeb 19, 2025
9/10 Superb
AbdullaApr 13, 2025
9/10 Very good stay , only the wifi trick spoiled a bitAll most all
JonathanDec 6, 2024
5/10 Good stay buy expections were not metLocation was good but room was very small
GauravDec 7, 2024
10/10 Exceptional
RudainahJan 30, 2025
10/10 Exceptional
PierinaJan 20, 2025
10/10 Exceptional
NoraJan 10, 2025
9/10 Superb
DavidFeb 21, 2025
9/10 SuperbVery cozy rooms. Our room had a large TV located right in the front of the bed, it was convenient to watch movies and YouTube while lying and eating right in bed. The location is very good - cozy streets near the hotel are quiet (not all hotels in the center of Rome can boast of this). 10 minutes and you are on the Spanish Steps. On the other side, the huge Villa Borghese park is within walking distance. There is a swimming pool on the roof, a beautiful view and you can have a little snack. Dinner in the restaurant on the first floor was delicious. The courtyard with a bar is as pleasant as the bar in the room downstairs.
SecretOct 23, 2024
10/10 It was fabulous just like the room that I was upgraded to, and the reception I had, the gift I was handed on check out!Everything. The great deal of assistance and pamper I experienced was tremendous!
The front desk supervisor, ladies and gentleman at the breakfast area, Alesso, Angelica, and Federika, they were all amazing!
SameehaOct 24, 2024
10/10 Exceptional
BasilDec 15, 2024
9/10 Superb
IacopoFeb 13, 2025
10/10 Exceptional
TheodorosDec 9, 2024
10/10 Stunning property, excellent location and attentive staff.The facilities/location staff were excellent and will stay again if I come to Rome. The only problem was the smell in the shower - it smelt like the drains weren't working properly on level 3 especially in the shower cubicle. Beautiful property , delicious breakfasts and fantastic staff.
SophiaOct 7, 2024
10/10 Exceptional
FahadDec 3, 2024
9/10 Superb
YazeedJan 30, 2025
10/10 Exceptional
PeterNov 20, 2024
10/10 Exceptional
OliveraNov 6, 2024
10/10 Exceptional
YvetteNov 5, 2024
9/10 Superb
HassanDec 11, 2024
7/10 Good
ShareefaJan 5, 2025
10/10 Great stay at W RomeI had a great experience at the W Rome. First of all, the hotel is beautiful. The social areas and the room are very well decorated, very modern. The room is large, beautiful and very comfortable. The service was exceptional from the entire team. The breakfast was delicious. We had dinner at two of the restaurants, once at Pizza and once at Gianno and both were delicious. The hotel has a very young and sophisticated vibe. The bed is very comfortable, the products (soaps etc) are excellent too! I would like to highlight Martina who was very helpful and polite. It was my birthday and she organized a wonderful cake, it was a unique experience! I thank the entire W team for the wonderful stay.
EsdrasAug 27, 2024
9/10 The W is always a vibeHotel is beautiful, everything was extremely clean and the staff is lovely and were very accommodating and friendly.
MatneyOct 1, 2024
10/10 ExceptionalThe staff was amazing . Received an upgrade . Everything from the Room to the staff was spot on at this hotel. Will recommend it to others.
TinaSep 19, 2024
9/10 Excellent and highly recommendedStaff members are amazing. Hotel design and cleanliness was marvellous
RashedOct 10, 2024
9/10 Enjoyable!it was very good! Staff was accommodating and helpful!
AngelaSep 24, 2024
10/10 Exceptional
EhssanOct 20, 2024
10/10 Good attentions to details, amazing stuff, incredible locationThe stuff makes the stay there, I would like to thank the Rafaella Scalogna who made our stay there better than it could be. Good attention to details and to guests
Location is amazing, you will hardly find any better
The hotel itself leaves a good aftertaste and makes you want to come back soon
If you're choosing between Corner Room and Studio Suite it's worth to pay more and get a studio suite. Highly recommend
Absolutely worth to visit it. For us there is no reason to look for another hotel during our next visit in Rome
RadzhabAug 4, 2024
8/10 Nice 3 day break.super breakfast. Great staff.
Great cocktails.
NickAug 16, 2024
10/10 The staff were exceptional. Friendly and professional. Love.
PiaAug 5, 2024
10/10 Exceptional
LeslieSep 15, 2024
10/10 Exceptional
ValeriSep 10, 2024
6/10 Pleasant
AhmadSep 15, 2024
9/10 Superb
RobertNov 3, 2024
9/10 Superb
NourOct 29, 2024
10/10 Exceptional
JamilaAug 22, 2024
9/10 Superb
MahaSep 15, 2024
10/10 This is an excellent stay at W Rome, we will definitely come back again.The location is excellent, we can walk to everywhere. The rooms are nicely done, modern with an excellent taste, it is not overly decorated. We are particularly grateful that the hotel lets us check into one of the two rooms earlier, so we can catch up some sleep after a long intercontinental flight. This is really a service we did not expect, so thank you so much!
YxunoetzoldMay 17, 2024
9/10 Lovely place to stay in the mos beautiful city of the world.Location is excellent and the staff were very helpful and nice, from the doorman to reception desk and a special mention to Alina, at the breakfast room, from the first day she remembered our selection of beverages, always very helpful and nice.
MariaApr 28, 2024
9/10 SuperbFriendly staff and clean facilities
ThurayaMay 13, 2024
10/10 Exceptional
BandarJul 4, 2024
10/10 Fantastic hotel in a great location. We would highly recommend.Great location. Quiet room and very comfortable bed. Gym facilities are great. All the staff and friendly and helpful.
MartinApr 21, 2024
10/10 Great place to stay while in RomeClean and staff extremely friendly and helpful
SandraApr 26, 2024
10/10 Exceptional
JonahJun 23, 2024
8/10 Very good
RobertaJul 4, 2024
6/10 Pleasant
GurmeetJul 12, 2024
9/10 Superb
MohammedAug 10, 2024
10/10 Exceptional
SamuelJun 7, 2024
10/10 An outstanding hotel with amazing service - not to be missedThis hotel was the perfect start to our Italian tour. Outstanding in every regard. The staff, and particularly the housekeeping staff and bar staff, were terrific. Seemingly on a mission to 'surprise and delight', they made the experience. However, the facilities (including the gym - one of the very best I've seen) were first class and our corner room was spacious with amazing views. Now in my personal top 10 hotels!
ChristopherFeb 18, 2024
9/10 Coming back for sure!Reception staff and entrance staff were phenomenal! I loved walking around since everything was close and the location was perfect!
LubnazFeb 21, 2024
8/10 Lovely family city breakLevel of comfort. The exceptional staff
KathrynApr 4, 2024
10/10 Exceptional
GuilhermeJun 2, 2024
9/10 Superb
MarcoJul 26, 2024
9/10 Superb
JieJul 12, 2024
10/10 Amazing. Great people, great service, great gym, great food and cocktails. We would definitely stay at The W Roma again!The location was good. The gym exceptional. I would encourage this hotel to promote their gym as it’s one of the best we’ve ever found. Great, great people and service. Fantastic breakfast.
DomenicoMar 26, 2024
10/10 Dyson hairdryers, towel warmers, best dinner ever, there were special touches everywhere.I loved everything - location, staff, food, decor, etc.
HeidiApr 7, 2024
7/10 GoodBreakfast was regular, ok, but nothing special
RuudFeb 26, 2024
10/10 Lovely base to explore the wonderful cityClean
VinceMar 28, 2024
10/10 Exceptional
SelvarajahMay 1, 2024
10/10 Exceptional
AlhanoofApr 19, 2024
10/10 Exceptional
SulaimanApr 8, 2024
9/10 Superb
SandraMay 22, 2024
10/10 ExceptionalThe Staff were amazing. They were very attentive to any need and very friendly. Rooms are very comfortable and very clean.
FaisalDec 26, 2023
9/10 Fabulous, would recommend.The buffet breakfast was excellent. My family loved it. The smoked salmon was exceptional.
RobynJan 26, 2024
9/10 One of the bes service’s hotel in ItalyStaff
AbdulMar 9, 2024
10/10 Exceptional
CharlesFeb 19, 2024
10/10 Exceptional
AichaFeb 17, 2024
9/10 Superb
KhalidApr 15, 2024
9/10 Superb
SergeyApr 7, 2024
1/10 Bad
CarlosMay 3, 2024
10/10 Exceptional
VictoriaFeb 5, 2024
10/10 Exceptional
JoanneJan 19, 2024
10/10 Exceptional
FoubourgJan 8, 2024
9/10 Superb
BaselFeb 27, 2024
9/10 Superb
AbdulrahmanFeb 26, 2024
10/10 Amazing hotel, just wowDesign, service, amenities, location
ReamDec 10, 2023
9/10 Superb
TimFeb 5, 2024
9/10 Superb
MarwanJan 10, 2024
9/10 Superb
AndyDec 23, 2023
9/10 Superb
KhaledDec 10, 2023