tianshengc2021
Friends Getaway · November 20258/10
Due to the insane heavy traffic in the LAX loop, we missed our flight and ended up staying in LA for one more day — and I’m so glad we chose the Westin. We checked in with Ines, and she is truly one o...Due to the insane heavy traffic in the LAX loop, we missed our flight and ended up staying in LA for one more day — and I’m so glad we chose the Westin. We checked in with Ines, and she is truly one of the best front desk staff I’ve ever met. She’s incredibly sweet, friendly, and genuinely caring. She walked us through every Marriott Bonvoy elite benefit and clearly explained the inclusions of the destination charge with a warm smile, which came with two drinks at the lobby bar and a free 30-minute indoor golf session.
She also took the time to look through all available rooms and offered us the best upgrade possible since we had just gone through a stressful airport situation. Her kindness really made a difference.
The hotel has been recently renovated, so most areas feel new and modern. Despite being very close to the airport, the room’s sound insulation was impressive — we barely heard any plane noise at all. The room was also very clean, with a comfortable bed, a good-sized TV with all major streaming options, and thoughtful touches like the signature Westin lavender roll-on. We were assigned a corner room with both airport and city views, which made the stay even nicer.
There’s an elite lounge for Platinum members and above that serves complimentary sodas, snacks, appetizers, desserts, and breakfast during scheduled hours. Breakfast was good with a nice variety.
The reason for the missing star is the service in the elite lounge. The staff member there was quite rude — when I asked about the wines and beers in the locked fridge, he bluntly told me they weren’t complimentary. And when he was clearing plates, he took my friend’s but skipped me without asking if I was done. Also, the jacuzzi in the pool area wasn’t heated (not sure if it was broken or turned off), and some wall outlets in the room felt old and weren’t updated during the renovation.
We checked out with Ines again, and she genuinely cared about how our stay went even though it was just for one night. Because of her hospitality, we will definitely be back.Show More
