The Westin New York Grand Central
212 East 42nd Street, New York
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Good
729 reviews
8.1
Convenient Location in Manhattan
Situated in Manhattan, The Westin New York Grand Central offers easy access to major landmarks like Grand Central Terminal and the United Nations.
Modern Amenities
The hotel boasts a fitness centre, business centre, and on-site dining for guests to enjoy during their stay. The rooms feature flat-screen TVs, work desks, and complimentary toiletries in the en suite bathrooms.
Dining and Services
Guests can unwind at the on-site bar and lounge, indulge in a Grab & Go breakfast with a variety of options, and make use of room service and concierge assistance.
Experience the best of New York City with Times Square, Empire State Building, and Chrysler Building just a short distance away. Book your stay at The Westin New York Grand Central for a memorable experience.
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Popular Amenities
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Air conditioning
Luggage storage
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1 Room, 2 Travellers
Guest Reviews
Overall
8.1(729)10/10 Fantastic hotel in a very ideal location for all the sights of this amazing city.
This review is all about the amazing staff at this fantastic hotel. Situated just a few blocks from Grand Central Station it is in a great location. Very special thanks to Erica Kuskin for the wonderful room she gave us & her warmth, friendliness & helpfulness. Also thanks to John, Thomas, Marlon & Deidre at reception - lovely people. Breakfast was a busy time but Octavia was great & special thanks to Neville Cunningham. And finally a very warm & special thank you to Eva & Ken who greeted us for our evening drinks & Fahad, Maximo, Tarek & Charlie for making our evenings so much fun.... All the staff here are wonderful, friendly & so eager to help & make your stay memorable. Breakfast was a bit disappointing but again very special thanks to Neville for managing this.
The staff seem to be a "family" & they should be celebrated for their hard work & dedication.
A great hotel which we are already planning to return to next April.
Many Thanks
Paul & Sue Gillett, England
paulgY2058QPMar 12, 2025
1/10 Our stay was extremely disappointing. The front desk staff were rude and unwelcoming from the start.
Location
MingApr 14, 2025
7/10 Not the best Westin but it's okay
I liked the location since it is just a few minutes walk to Time Square. I liked that they offered us a welcome drink. Check-in was easy. Thomas at the front desk was exceptional. I loved that he offered me the choice of a complimentary drink or breakfast voucher. I also loved that such a huge hotel had multiple elevators that operates at a good speed. Overall staff was friendly and lobby area looked clean.
TuneenMar 3, 2025
6/10 What more could you ask for? A manager who declines to answer guest emails?
What more could you ask for? A manager who doesn’t answer his guest emails? Cold coffee, fruit salad with hardly anything but melon and dry scrambled eggs for breakfast? Waiters that growl at you? Key cards that take you anywhere in the lift except the floor you want? And high fidelity sound when your neighbour flushes a major? All with great service and smiles from living treasures Hector, Sandra, Rhonda, William Cunningham, Deirdre and others. If we come back it will be for them, a great location and views of the Empire State Building too.
JamesMar 15, 2025
10/10 Highly recommend!
Loved this hotel! I will definitely stay here again on my next trip to NYC. The staff were always very kind and accommodating. They allowed us to check in early and checkout a little later. The room was a good size, the beds were super comfy and the hotel was clean. The location is excellent, only a few minutes was from Grand Central station and all the shops/attractions. Very convenient to get the subway too! The area in general felt safe too. Thank you for making our stay enjoyable!
IzabellaMar 4, 2025
10/10 Good experience with breakfast and the staff
The hotel was a very welcoming and quiet place. Despite being in a busy area, it was very quiet, and all the hallways were very clean. The customer service was excellent. The breakfast was very good. I had a great experience with Nevillu. He was very pleasant. He was very helpful and guided us both times my group of friends and I went to breakfast. I would love to receive the same service from the same hotel staff the day I return.
lixandraa2025Mar 14, 2025
10/10 Great Concierge
I want to thank Jose Miguel who was the best concierge! I lost my cell phone in a taxi cab and Jose went above and beyond in helping me get it back. He provided me the best customer service and helped me remain calm while I was anxious about losing my life line while on business. Jose was amazing!
PcolmeryMar 18, 2025
10/10 Half marathon / st Patrick’s week visit
Another incredible stay at the westin who’s staff always are the best in the business. Very friendly, kind always with a smile. We love staying there. Erica, Deidre, Tomas, Ernie, Neville, Mina, Dennis - ye are amazing 🤩 can’t wait to come back in November for the marathon
Roam08490354520Mar 18, 2025
7/10 It was pleasant despite the shower issues.
Location, cleanliness
KukovaMar 3, 2025
10/10 Great place to stay in nyc
Excellent stay. Great room and amazing team members. I want to give particular thanks to Neville and his staff at the restaurant. They were very busy but helpful and caring and made you feel at home I will definitely be back each time I am in the city
U7654AEdavidkMar 16, 2025
9/10 Excellent location, spacious rooms, well organised reception.
The rooms are spacious and well equipped; bathroom with flexible shower, wardrobe for clothes and luggage, comfortable beds.
IanMar 19, 2025
10/10 Excellent stay!
The hotel and location was perfect. Walking distance from a lot popular attractions including Times Square. The hotel is very clean and comfortable. Friendly staff. I will definitely stay here again while visiting NY.
AshleyJan 28, 2025
3/10 The tub was dirty and found hair in a supposed clean room. Very rude front desk associate who had an attitude when I ask
The location
PatriciaMar 3, 2025
7/10 Otherwise was nice
Location, comfy bed, clean, not noisy
HelenaFeb 18, 2025
10/10 Excellent service and friendly staff
The breakfast was great and the night drink too
DwayneFeb 24, 2025
10/10 Exceptional
The room was comfortable with great linens and towels. We had a lovely stay!
ChristinaApr 11, 2025
9/10 Superb
Valet Parking was a plus in the city. And staff was exceptional.
ChristineApr 6, 2025
2/10 Poor
Nothing
DurgaprasadApr 15, 2025
10/10 It was a great trip! Can't wait to go back!
The rooms were very clean, bed was comfy. The staff was very nice! Also, the bartender gave us several recommendations on restaurants. Very nice man, Gill was his name!
AmandaJan 8, 2025
10/10 I feel like it’s a home away from home. The best part is the lobby area with the restaurant. Very active and great esp
I stay here every 1-2 months. It’s a wonderful location and has a great and friendly staff. I feel like it’s the perfect place to stay in NYC.
SandyFeb 3, 2025
7/10 Good
the staff and food were great
ShannonFeb 13, 2025
5/10 Passable
Its concenience
MarissaJan 29, 2025
9/10 Great great staff. They re
Clean, simple but classy
PetrinaJan 27, 2025
10/10 Exceptional
Front desk staff was superb
MichaelMar 24, 2025
10/10 Exceptional
Everything was excellent
36hatterasFeb 24, 2025
4/10 Disappointing
StimsonMar 27, 2025
10/10 Exceptional
SarahApr 7, 2025
10/10 Exceptional
RoisinApr 5, 2025
9/10 Wonderful staff and very nice room..
Clean comfortable and convenient
JerilynJan 22, 2025
10/10 Exceptional
MarioFeb 28, 2025
10/10 Exceptional
MaisonetFeb 22, 2025
10/10 Exceptional
AllenFeb 13, 2025
10/10 Exceptional
RenataFeb 10, 2025
10/10 Exceptional
RenataFeb 9, 2025
8/10 Very good
CandiceApr 4, 2025
10/10 Exceptional
FengJan 28, 2025
10/10 Exceptional
HamzaJan 27, 2025
8/10 Very good
CarolineMar 18, 2025
8/10 Very good
KimberlyMar 18, 2025
8/10 Very good
ShlomtzionFeb 17, 2025
6/10 Pleasant
SetMar 28, 2025
6/10 Pleasant
VolodymyrMar 5, 2025
9/10 Superb
DavidApr 11, 2025
8/10 Very good
AnneFeb 3, 2025
9/10 Superb
JulianMar 24, 2025
9/10 Superb
JoannaMar 13, 2025
9/10 Superb
DianeFeb 27, 2025
9/10 Superb
DianeFeb 17, 2025
9/10 Superb
DianeFeb 17, 2025
9/10 Superb
AricaJan 22, 2025
7/10 Good
GianfrancoFeb 18, 2025
8/10 Very good
I loved the hotel . Staff was friendly. Location was ideal.
Kisha-annNov 10, 2024
7/10 Good
Wished the sofa bed was made up when I requested it rather than just receiving the sheets. I found a corn chip in the sofa bed when I unfolded it.
JohnDec 12, 2024
5/10 Holiday in NY
I liked the location and the cleanness.
SarahJan 6, 2025
10/10 Excellent!
We didn’t eat breakfast but it smelled delicious. The location was 10/10. We used the subway system and the proximity to grand central station was fantastic!
JulieDec 26, 2024
10/10 Exceptional
Thomas was so pleasant and helpful at check-in. Rooms were more spacious than other hotels in NyC. Bed and pillows were as good as they are hyped to be. It was clean, quiet, and it was great coming home to this after a long day of adventures.
RegineDec 2, 2024
8/10 Great location, room great but breakfast and lobby plus receptionists let property down
Room,
Bed
FionaJan 3, 2025
4/10 that was NO The Westin Hotel standard I was hoping when I booked, specialy in this hollidays period
good location
AlexandreJan 3, 2025
10/10 Perfect choice for a relaxing and memorable stay.
Clean and spacious room. Great location and near everything you want in Manhattan. It worked out especially for us during the New Year’s Eve.
ElmazeJan 3, 2025
7/10 Lovely hotel & location !
I thought the breakfast was the only dissapointing part !
Poor selection of healthy options ,porridge etc not good value ,juice was an extra charge !
EdwardDec 3, 2024
9/10 We love to staying at Westin grand Central
We love to stay we love the location
CarminaJan 5, 2025
10/10 Great experience
Location and friendly staff
TammyDec 12, 2024
10/10 Great - I will be back!
I come to NYC around 6-8 times a year and always stay here. I love the restaurant in the lobby and the activity and the staff is wonderful.
Pilgrim44Dec 19, 2024
7/10 Good
Lovely & central, bar downstairs was nice.
ImeldaJan 16, 2025
10/10 Exceptional
Location was perfect and the room was spacious with a great view
MichaelJan 3, 2025
8/10 Comfy stay
Soft comforter
Clean hotel
TobyDec 1, 2024
10/10 Awesome location helpful staff clean rooms
Location and great breakfast
ChristineJan 20, 2025
7/10 One night, and not really memorable.
Great location, good sized room.
SatyamDec 9, 2024
7/10 Location wise good, not value for the money
Better location, looks like renovated property.
NethajiJan 3, 2025
8/10 Very good
MichelleJan 6, 2025
7/10 Good
MitchellDec 10, 2024
10/10 Exceptional
Variety of equipment options in the fitness center.
TiletaJan 20, 2025
6/10 Location and rooms were good- staff unfriendly at the front desk as it was way too busy
CynthiaNov 17, 2024
10/10 Exceptional
The staff were really nice and helpful
JasonNov 10, 2024
10/10 Professional front Disk team, specifically LeLe
ShenoudaDec 2, 2024
10/10 Exceptional
Convenient
JamesNov 23, 2024
9/10 Great place to stay
DanijelDec 9, 2024
10/10 Exceptional
ElmazeJan 13, 2025
10/10 Exceptional
JoanneJan 3, 2025
8/10 Well located
FelimonNov 3, 2024
10/10 Exceptional
AldoJan 1, 2025
10/10 Exceptional
PatriciaDec 24, 2024
10/10 Exceptional
KileyDec 20, 2024
10/10 Exceptional
RyanDec 10, 2024
10/10 Exceptional
RhizaNov 26, 2024
10/10 Exceptional
AshleighNov 19, 2024
10/10 Exceptional
SunandanaNov 19, 2024
8/10 Very good
PaulaJan 6, 2025
8/10 Very good
LinaDec 28, 2024
8/10 Very good
RonaldDec 9, 2024
5/10 Passable
SirinyaNov 30, 2024
9/10 Superb
MarkJan 20, 2025
9/10 Superb
MelissaJan 9, 2025
9/10 Superb
MaryJan 8, 2025
9/10 Superb
MerryDec 26, 2024
9/10 Superb
RozaDec 1, 2024
9/10 Superb
NatashaNov 5, 2024
7/10 Good
SyedaDec 29, 2024
7/10 Good
JonathanNov 18, 2024
1/10 Bad
ZinahDec 17, 2024
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Amenities
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
Paid WiFi
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
ATM/banking
Television in common areas
Front desk (limited hours)
Express check-in
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Covered parking
Secured parking
Garage
Bicycle-friendly property
Bulk dispenser for toiletries
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House rules
Check-in
04:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.