904ortalm
Family · October 20252/10
Came in for a little gateway with the kids, it started off nice, they offered us a government Healthcare worker discount, which later I realized was more than could be found online.
On arrival to the...Came in for a little gateway with the kids, it started off nice, they offered us a government Healthcare worker discount, which later I realized was more than could be found online.
On arrival to the hotel, it looked very promising, while we checked in, two sex workers tried to find their way up to clients that kind of threw me off.
We got up to the room on the 7th floor, that seemed like it was last renovated 30 years ago, strong smell of gas. The room was old as well, the wood was broken and faded, carpet had stains and dirt.
Every day they would swap your towels and fold nicely your bedding, but not change them.
2 days before we were leaving my daughter had a bug on her foot and when I killed it, there was blood. Then I started to look for bed bugs, they do have mattress protectors, but not for the box springs. I found 2 dead bugs which then I notified the front desk, she was lovely and offered to move us and brought bags to collect our stuff. Then, it went south from there.
In the morning the manager stated pest control is coming at 11 am and they will call me for updates. At 3pm I went downstairs as no one called me, another manager was there, stating the morning manager had left, he called the company and in an hour he called me back, said it was positive and I will get a refund for a night. I didn't care about it, but told him I just want my things to get taken care of as I did not want to bring it home. He said their dry clean don't work on the weekend and it's late for somewhere outside that could make it in time. So he said he will call his supervisor and call me back. Half an hour later he stated "I have a good deal for you, you're going to like it" while giggling. I was already thrown off by this, then he said that the supervisor approved 2 nights off, I again said I didn't are but wanted an actual solution, and of course I got nothing.
When it was time to check out, again, I got such a dismissive manager that could not care less that now I need to deal with it. When he actually handed me the receipt I saw that even after all of this, the price was lower, and I never received the government discount.Show More
