mariacB9180VR
Couples · October 20252/10
My stay at the Grand Hyatt Tampa Casitas from September 21–24 was one of the most disappointing hotel experiences I’ve ever had — especially considering this was supposed to be a special birthday geta...My stay at the Grand Hyatt Tampa Casitas from September 21–24 was one of the most disappointing hotel experiences I’ve ever had — especially considering this was supposed to be a special birthday getaway.
Despite having a confirmed reservation, the additional room I paid for was not available the first night, and I didn’t receive a key until after 2 PM the next day. No apology, no explanation, and certainly no compensation for the $200+ nightly rate I paid for a room we couldn’t even use.
Once inside, the condition of the casita was unacceptable for any hotel, let alone one under the Hyatt name:
• Rusty, poorly patched bathtubs
• Ceiling cracks and open patches that looked unsafe
• Stained sofa and rug that clearly hadn’t been cleaned
• Dust and white residue on furniture showing poor housekeeping
• A broken refrigerator and a non-working ice maker — only replaced with a single bucket of ice
• The second fridge made loud noises that kept us awake
• Only one TV had Chromecast and none were smart TVs as advertised
• Housekeeping only made the beds and never actually cleaned
• The restaurant was under construction, but the online hours weren’t updated
To make things worse, the power went out on our third night, and when I contacted staff for help, Olivia Stollier was extremely rude and dismissive, showing zero empathy while we were left to deal with the heat and discomfort on our own.
The check-in process was chaotic and unhelpful, with staff trying to move us to a completely different part of the hotel instead of honoring the Casitas reservation we had paid for.
After reporting all of this to management and requesting a refund, my request was denied — proof that this company does not care about their guests’ experience, satisfaction, or comfort.
Overall, this stay was worse than a budget motel and absolutely not worth the $1,400+ I paid. The property is outdated, poorly maintained, and misrepresented online.
Hyatt should be ashamed to attach their name to this property. If you value your time, money, or peace of mind — avoid the Grand Hyatt Tampa Casitas.Show More
