T3429ZBdamianl
Family · October 20252/10
HOTEL JOKE. Unfortunately, it wasn't funny... The first signs what is waiting for us began in the lobby. The elevators were so small that two people with two medium-sized suitcases barely fit. I'm 83k...HOTEL JOKE. Unfortunately, it wasn't funny... The first signs what is waiting for us began in the lobby. The elevators were so small that two people with two medium-sized suitcases barely fit. I'm 83kg and I'm 184cm tall. A baby stroller wouldn't fit through the doorway. The room is 17m², has two large beds, leaving no space to put our suitcases. Two ended up in the closet, and we jumped over the others throughout our stay. There's a 50-60cm gap between the beds and the wall, so moving around for a family of four is a logistical challenge. The room itself DEFINITELY needs renovation. Women who want to check their appearance before leaving have to use the bathroom mirror. The bathroom itself is in decent condition. There is a lack of furniture, a shelf, or anything to put clothes while taking a shower, or even a cosmetic bag. The only away is to put them on the floor or the toilet – that's about hygiene and FOUR STARS. Another issue is the lack of a trash bin, apart from a tiny one in the bathroom. Room maintenance is a disaster. Asking for room cleaning doesn't help. We went on a day trip and left the hanger to clean our room. We returned before 9 PM to find the beds made, but no fresh towels (we had left our dirty towels on the floor). There was no water in the minibar. We asked for a refill for TWO DAYS. For a family with children (as this hotel advertises), the lack of drinking water is a major problem.
Another HUGE MINUS is the hotel's terrible acoustics. This is the first time I've been to a hotel where I could clearly hear every word from behind the wall. And no, I'm not some old zealot who sits and eavesdrops. Our room was above the bar, so after it closed, we listened for an hour to the scraping of chairs and tables being moved. So again, a hotel that advertises itself as suitable for children kept them awake until at least midnight.
The food was average, although that's more a matter of taste.
The water attractions are in good condition, but they need renovations. We we were not allowed to move sunbeds. We needed one free sunbed and wanted to move free one next to ours. The lifeguard wouldn't allow it. Using inflatables in the pool was also forbiden. The water is quite cold at the end of september. There were FOUR KIDS in the large pool, and my children didn't want to swim, so we wanted to use inflatable. The lifeguard required the crocodile to be removed from the pool... I would have understood if the pool had been crowded... There was (almost) no entertainment. No music, no zumba, no aqua aerobics, etc.
This may not be the hotel's fault, but it's something to do with the large number of guests from England. I don't mind nationality, but the sight of people drunk from morning till night, with their own children to look after, is not pleasant.
I don't recommend it at all. And definitely not at this price. It's not 4-star standard. For what this hotel offers, the price should be around 500EUR per person, not 1,000. The Costa Brava is beautiful, and Barcelona is WONDERFUL. Next time we'll choose Airbnb or booking and use our own transport or metro and trams. While we loved Spain, the hotel turned out to be a HUGE DISAPPOINTMENT and a sense of wasted money.Show More
