theswintster
Friends Getaway · September 20256/10
At check-in the desk clerk said we'd be getting one of their "warmer" rooms. The temps were in the high 90's during our stay, so a warmer room was not acceptable. I had reserved a room over a month in...At check-in the desk clerk said we'd be getting one of their "warmer" rooms. The temps were in the high 90's during our stay, so a warmer room was not acceptable. I had reserved a room over a month in advance. I arrived in the early afternoon. I was paying for a fully functioning room, and like many, I have trouble sleeping in a warm room. Our reservation was for a queen room, so I asked about upgrading to a bigger room. I even indicated willingness to pay for an upgrade. Not sure why I was offering to pay extra for a room that functioned normally instead of just insisting on a room that had the features I'd paid for (decently functioning AC). The lady at the desk was clearly new and kept tapping away on her keyboard and talking to us in acronyms that apparently are the hotel's internal coding system for different room sizes. Eventually, she says that the only thing she can do is upgrade us to a room that will cost about $128/night more. We ask again if there isn't some other option. She says she can check with her manager. We say, yes, please do, but please check in our travel companions first since since our issues had taken up a great deal of time by this point. Our friends got checked in. Luckily, there was nothing unexpected about their room reservation. Then, we continued our effort to get a fully functioning room. No manager appears, but now the lady at the desk states that we should not have to pay extra to have a cool room and that she is going to take care of it. She proceeds to find us a king room on the 7th floor for no extra charge. Glad she came to her senses. The room AC worked well (though on night #2, it made a weird sound at the end of every cooling cycle). The bed linens were great. The bedroom area was small but the bathroom was huge, with double sinks and a separate tub and shower. The bathroom was not well lit, and its design was circa 2005. Water leaked from the shower onto the floor no matter how carefully we showered. The bedroom area looked nice and contemporary. There was a mini fridge and a Keurig coffee maker. There are no ice machines in the hotel. You have to request ice from the front desk. There is coffee and ice water next to the front desk, but they temporarily ran out of coffee both mornings we were there. You have to request housekeeping. My husband tried one of the free burritos. They only had vegan chorizo or vegetarian chorizo left when he asked. He tried the vegan. It was basically a humongous tortilla folded over itself numerous times, with a small amount of ingredients spread on it. And it didn't taste good. Overall, I was disappointed with Hotel Teatro. I spent hours researching hotels in the area and this one seemed like a good bang for the buck. I wish I'd either gone with one of the pricier hotels that was quirkier or quainter, or one of the cheaper options that was part of a big chain and a little more basic (on paper). Final couple of notes. Our friends were on the 2nd floor and said their room smelled a little musty. Ours did not, but we did smell a musty odor once on the elevator. We had a light dinner at the Nickel restaurant one late afternoon before heading to Red Rocks. It was above average, but not stellar.Show More
